Margaret was great and extremely nice. Great cookies and great service!
Atmosphere: 5
Food: 5
Service: 5
Kasey Blevins
Always the freshest cookies and the best service!!
Atmosphere: 5
Food: 5
Service: 5
Joanna W.
First time stopping here. Ordered a six pack of cookies and 1 scoop of ice cream. Cost $18. Taste good but a little too expensive to me.
Favian Anello
Showed up in the middle of the night... git cookies and ice cream... pretty
Atmosphere: 5
Food: 5
Service: 5
Danielle A.
The cookies are awesome and so is the ice cream. The workers are also very friendly. However their rewards program doesn't work at all unless you get it delivered. They are pretty high. Which wouldn't be as bad if you could actually get credit for your points.
Vernon Renfro
Love the bits!!
Atmosphere: 4
Food: 5
Service: 4
Amber Vonstaden
Great staff, very friendly. The cookies are really good and warm. My kids love it here!
Atmosphere: 5
Food: 5
Service: 5
Amina Kamal
So I rarely drive by Insomnia Cookies. only when Im working late 12am-1am(Im normally off work 4pmish) Anyways , when I do, I slow down a little & read the purple neon "Insomnia Cookies" sign out loud just to myself- for myself "Insomnia Cookiessssss.... MMMMMmmmm... Coookiiiiiesssss!" Then I sigh, Thinking I thunk I got a whiff of coooookkkiieeee thats it. Never ever stop, always keep going straight home Impulsive late night cookie urges unfulfilled? . This night however, Feeling froggy & since I just got paid,Ii decided I deserved warm gooey cookies & Coldy cold milk tonight. Im so glad I did! Margaret greeted me sweetly Even though I walked in 8 mins before closing time and assuring her I have no idea what I want or what they have , , She was super sweet & patient, friendly& Attentive & sincerely made me feel like a guest. Prices are 3-5 Bucks Per Cookie if you buy a half dozen /dozen prices of cookies get much more reasonable. I walked out & became aware was smiling to myself & humming a little!! Cookie Mission a success! Plus got great service! at 1am! Minutes before closing time! On a weeknight !Yayyyy Margaret! Yayyyy insommia cookies!! I will definitely be back! Theres at least 10 different flavors of cookies in there.. plus Hand scooped ice cream! Im definitely already looking forward to going back for more cookies & talking to Miss Margaret again! WINWINWIN
These wonderful people are so amazing and very humble and kind. The place was very clean. I highly recommend this place to anyone that I know. Such a great staff..Parking: 3 or 4 parking spots. Downtown Richmond, KY close to Madison Bat and Grill
It’s honestly always a terrible experience ordering from them! And the customer service is worse, If there’s not an issue with my payment that requires me to wait 5-10 business days for a refund, there’s something wrong with the cookies, I would go outside and get mud and bake it in my oven before wasting another dollar or moment of my time with them, but seriously just go to Crumbl (it makes me leave 1 star, they don’t deserve it)
J Graham
I like the concept, and this branch of the franchise is fine.But how do you get 600 calories into one regular sized cookie? And then charge $4 for that?How about you come up with a healthier cookie before I come back?
Natalie Nicole
So good! The consistency and flavor of the peaches & cheesecake ice cream is worth the trip! I’ll be a repeat customer.
ashley brooks
My experience tonight was amazing, the lady who helped my family and I gave us one of the best customer service experiences I have ever encountered! She was such a sweet heart and was so helpful! It is people like her who make the experience all worth it !
Margaret was great and extremely nice. Great cookies and great service!
Atmosphere: 5
Food: 5
Service: 5
Always the freshest cookies and the best service!!
Atmosphere: 5
Food: 5
Service: 5
First time stopping here. Ordered a six pack of cookies and 1 scoop of ice cream. Cost $18. Taste good but a little too expensive to me.
Showed up in the middle of the night... git cookies and ice cream... pretty
Atmosphere: 5
Food: 5
Service: 5
The cookies are awesome and so is the ice cream. The workers are also very friendly. However their rewards program doesn't work at all unless you get it delivered. They are pretty high. Which wouldn't be as bad if you could actually get credit for your points.
Love the bits!!
Atmosphere: 4
Food: 5
Service: 4
Great staff, very friendly. The cookies are really good and warm. My kids love it here!
Atmosphere: 5
Food: 5
Service: 5
So I rarely drive by Insomnia Cookies. only when Im working late 12am-1am(Im normally off work 4pmish) Anyways , when I do, I slow down a little & read the purple neon "Insomnia Cookies" sign out loud just to myself- for myself "Insomnia Cookiessssss.... MMMMMmmmm... Coookiiiiiesssss!" Then I sigh, Thinking I thunk I got a whiff of coooookkkiieeee thats it. Never ever stop, always keep going straight home Impulsive late night cookie urges unfulfilled? . This night however, Feeling froggy & since I just got paid,Ii decided I deserved warm gooey cookies & Coldy cold milk tonight. Im so glad I did! Margaret greeted me sweetly Even though I walked in 8 mins before closing time and assuring her I have no idea what I want or what they have , , She was super sweet & patient, friendly& Attentive & sincerely made me feel like a guest. Prices are 3-5 Bucks Per Cookie if you buy a half dozen /dozen prices of cookies get much more reasonable. I walked out & became aware was smiling to myself & humming a little!! Cookie Mission a success! Plus got great service! at 1am! Minutes before closing time! On a weeknight !Yayyyy Margaret! Yayyyy insommia cookies!! I will definitely be back! Theres at least 10 different flavors of cookies in there.. plus Hand scooped ice cream! Im definitely already looking forward to going back for more cookies & talking to Miss Margaret again! WINWINWIN
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies Chocolate, Chocolate Chip Cookie, Deluxe Cookiewich, Double Chocolate Chunk Cookie, Whole Milk, Chocolate Chunk Cookie, Cookiewich
These wonderful people are so amazing and very humble and kind. The place was very clean. I highly recommend this place to anyone that I know. Such a great staff..Parking: 3 or 4 parking spots. Downtown Richmond, KY close to Madison Bat and Grill
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies Chocolate, Chocolate Chip Cookie, Double Chocolate Chunk Cookie, Chocolate Chunk Cookie, Classic Combo
Nom nom....duh. You're welcome.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pricey, but oh so worth it!! ????
It’s honestly always a terrible experience ordering from them! And the customer service is worse, If there’s not an issue with my payment that requires me to wait 5-10 business days for a refund, there’s something wrong with the cookies, I would go outside and get mud and bake it in my oven before wasting another dollar or moment of my time with them, but seriously just go to Crumbl (it makes me leave 1 star, they don’t deserve it)
I like the concept, and this branch of the franchise is fine.But how do you get 600 calories into one regular sized cookie? And then charge $4 for that?How about you come up with a healthier cookie before I come back?
So good! The consistency and flavor of the peaches & cheesecake ice cream is worth the trip! I’ll be a repeat customer.
My experience tonight was amazing, the lady who helped my family and I gave us one of the best customer service experiences I have ever encountered! She was such a sweet heart and was so helpful! It is people like her who make the experience all worth it !