I love this location. It’s a great environment to spend a few hours catching up on work or just relaxing. It’s always clean and staff are welcoming and knowledgeable. I’ve tried a variety of food items including breakfast, lunch and desserts. Everything has been fresh and tasty. I’m diabetic and sometimes need to adjust the amount of sweeteners. Staff have always been patient and gotten it just right. My go to drink right now is an Iced Oatmilk Dirty Chai which Perry got me hooked on. Thanks, Perry!Dietary restrictions: There were vegan and gluten free options. Plant based options for drinks.
Recommended dishes: Coffee Cake, Tart, Butter Croissant, Sandwiches
Mother Dearest
I only come here because Dunkin supports Israhell and gen0cide. But Can y’all PLZ teach your employees how to make coffee drinks? I’m a type 1 diabetic and I’m so sick of having medical emergencies after getting coffee here because there is no consistency to how the drinks are made. For example: put the same amount of sweetener in standard drinks. Or mix the drinks properly so that the sweetener isn’t only at the bottom of the cup. Just do something, it’s getting ridiculous
Atmosphere: 3
Food: 1
Service: 5
Ola C.
I only come here because Dunkin supports Israhell and gen0cide. But Can y'all PLZ teach your employees how to make coffee drinks? I'm a type 1 diabetic and I'm so sick of having medical emergencies after getting coffee here because there is no consistency to how the drinks are made. For example: put the same amount of sweetener in standard drinks. Or mix the drinks properly so that the sweetener isn't only at the bottom of the cup. Just do something, it's getting ridiculous
Malika
Me and my mother ordered a vegan sandwich a banana bread and a turkey sandwich yesterday on door dash 2/19/2024 and the delivery guy from door dash yesterday left my order outside on the sidewalk and didn't evening call us to let us know that he's here with our food and I had to go outside and grab my food from the outside side walk and they gave me the wrong order and today I gave them another chance we ordered food from caffe nero door dash again on 2/20/2024 and the delivery guy didn't give me my order I had to meet him out side again to get the order and then when I receive the food my sandwich was not hot and tasty at all it was cold and soggy and my bread was burnt and the coffee wasn't so tasty at all it has no flavor in it I wont be ordering from caffe nero from door dash no more no time soon
Atmosphere: 1
Food: 1
Service: 1
Roxi Green
The customer service was deplorable! It was not children friendly! There was no available handicapped access! The food did not taste well. My matcha tea was watered down like cool aid! The price was too expensive for the poor quality of the food!Parking: No enough availability for handicapped people
Atmosphere: 1
Food: 1
Service: 1
A D.
I don't know how a chain like this could get away with horrible coffee. It seems like there is no standard enforced to their coffee products. (The JP place is spacious and location is great. The restroom is scary.) As to their coffee--I tried their coffees in Cambridge, Brookline, and Jamaica Plain branches. The ones in Cambridge and JP are usually staffed by inattentive people who would rather be elsewhere and various kinds of coffee and espresso drinks were a shame. Brookline coffee was okay compared to Cambridge and JP but it's still not what one would consider good. I traveled to London, UK and went in one of their branches there, it's the closest to a decent cup of cappuccino but it's still far from a good coffee vs other chains or independent coffee places in, say, a random cafe in Houston, TX or Bistro Robert in South End of Boston or Recreo in West Rox.
went in this morning and waited at the counter to be acknowledge.The one staff member was restocking tea and said nothing to me. I waited and finally said good morning and still nothing. I asked to be waited on and she said "when I'm done with this". i decided to take my business elsewhere. this is not the first time I've had poor experiences here.
Patricia D.
i was drinking a mocha latte and almost swelled this!!! not sure what it is but looks like a roach!! tried calling but it went to voice mail and VM is full!
This Caffe Nero location is a busy one and unfortunately, may be too understaffed for the amount of patrons they serve here on a daily basis. Lines here form at all times of the day and on really bad days, getting a (mediocre) latte here could be upwards to 20+ minutes. If you're crunched on time, I suggest stopping by somewhere else. The baristas here seem miserable and as a result, provide an unpleasant experience (I've seen them snap back at customers). They make themselves unapproachable and the ordering experience can be hostile sometimes. I don't entirely blame the staff; it may have to do with the immense amount of orders they have to get through without enough help. Each barista takes the order, makes the entire order and cashes the customer out. This process seems to be, in my opinion, very inefficient. However, the few times I've seen Luis, he beams of sunshine and is hard working and kind to all! Keep doing what you're doing Luis because it makes all the (positive) difference! As a PSA, download the caffe nero app for great perks and a stamp program. The interior here is cozy and filled with ample seating for chats or solo casual work. The music can get pretty loud in here at times. There are self-serve water stations and a gender neutral single stalled bathroom (there's never toilet paper so beware!)
Boston B.
The worst customer experience on Sunday morning around 0930 Christmas eve. The staff on today minus a manager. They tried to charge me for a yogurt 450 when was posted as 3.95 clearly said 395. The girl behind the counter said because there was no manager and all the prices went up. There's nothing she could do and could not charge me 395 but only charged 450 it seem like she was making up prices. I did not buy it. No one in the store knew what they were doing and a male sales person with dreads started swearing dropping F bombs. They taunted me when my card initially declined because of a technical Error. I would never go back to the store again and I'll be contacting state. Please avoid this place. I gave them a bad review five years ago and it seems like it's never improved. It's one of the worst locations so far.
miook cho
I had a cafe latte with almond milk, and it was one of the best! The batista was skillful and efficient. I went on a Sunday morning and spent an hour reading a book. The atmosphere was friendly, not too noisy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissants
Ava French
I absolutely love Cafe Nero in Jamaica Plain! This location stands out for its cozy ambiance, complete with a welcoming fireplace that adds a touch of warmth and charm. The staff here is exceptionally nice, creating a friendly and inviting atmosphere. Whether you're looking for a quiet place to work or just enjoy a cup of coffee, Cafe Nero in Jamaica Plain is the perfect spot for a delightful and relaxing experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Tart, Croissants
Mike F
The music is too loud. Neither eat plugs or sound cancelling Bose mask the noise. Requires people to talk loudly, defeating purpose of chill coffee shop. Not friendly for those with noise sensitivities.
I love this location. It’s a great environment to spend a few hours catching up on work or just relaxing. It’s always clean and staff are welcoming and knowledgeable. I’ve tried a variety of food items including breakfast, lunch and desserts. Everything has been fresh and tasty. I’m diabetic and sometimes need to adjust the amount of sweeteners. Staff have always been patient and gotten it just right. My go to drink right now is an Iced Oatmilk Dirty Chai which Perry got me hooked on. Thanks, Perry!Dietary restrictions: There were vegan and gluten free options. Plant based options for drinks.
Recommended dishes: Coffee Cake, Tart, Butter Croissant, Sandwiches
I only come here because Dunkin supports Israhell and gen0cide. But Can y’all PLZ teach your employees how to make coffee drinks? I’m a type 1 diabetic and I’m so sick of having medical emergencies after getting coffee here because there is no consistency to how the drinks are made. For example: put the same amount of sweetener in standard drinks. Or mix the drinks properly so that the sweetener isn’t only at the bottom of the cup. Just do something, it’s getting ridiculous
Atmosphere: 3
Food: 1
Service: 5
I only come here because Dunkin supports Israhell and gen0cide. But Can y'all PLZ teach your employees how to make coffee drinks? I'm a type 1 diabetic and I'm so sick of having medical emergencies after getting coffee here because there is no consistency to how the drinks are made. For example: put the same amount of sweetener in standard drinks. Or mix the drinks properly so that the sweetener isn't only at the bottom of the cup. Just do something, it's getting ridiculous
Me and my mother ordered a vegan sandwich a banana bread and a turkey sandwich yesterday on door dash 2/19/2024 and the delivery guy from door dash yesterday left my order outside on the sidewalk and didn't evening call us to let us know that he's here with our food and I had to go outside and grab my food from the outside side walk and they gave me the wrong order and today I gave them another chance we ordered food from caffe nero door dash again on 2/20/2024 and the delivery guy didn't give me my order I had to meet him out side again to get the order and then when I receive the food my sandwich was not hot and tasty at all it was cold and soggy and my bread was burnt and the coffee wasn't so tasty at all it has no flavor in it I wont be ordering from caffe nero from door dash no more no time soon
Atmosphere: 1
Food: 1
Service: 1
The customer service was deplorable! It was not children friendly! There was no available handicapped access! The food did not taste well. My matcha tea was watered down like cool aid! The price was too expensive for the poor quality of the food!Parking: No enough availability for handicapped people
Atmosphere: 1
Food: 1
Service: 1
I don't know how a chain like this could get away with horrible coffee. It seems like there is no standard enforced to their coffee products. (The JP place is spacious and location is great. The restroom is scary.) As to their coffee--I tried their coffees in Cambridge, Brookline, and Jamaica Plain branches. The ones in Cambridge and JP are usually staffed by inattentive people who would rather be elsewhere and various kinds of coffee and espresso drinks were a shame. Brookline coffee was okay compared to Cambridge and JP but it's still not what one would consider good. I traveled to London, UK and went in one of their branches there, it's the closest to a decent cup of cappuccino but it's still far from a good coffee vs other chains or independent coffee places in, say, a random cafe in Houston, TX or Bistro Robert in South End of Boston or Recreo in West Rox.
Kinda grumpy staff everytime amd bathroom always dirty
went in this morning and waited at the counter to be acknowledge.The one staff member was restocking tea and said nothing to me. I waited and finally said good morning and still nothing. I asked to be waited on and she said "when I'm done with this". i decided to take my business elsewhere. this is not the first time I've had poor experiences here.
i was drinking a mocha latte and almost swelled this!!! not sure what it is but looks like a roach!! tried calling but it went to voice mail and VM is full!
Extremely filthy restroom
Restaurantji Recommends
This Caffe Nero location is a busy one and unfortunately, may be too understaffed for the amount of patrons they serve here on a daily basis. Lines here form at all times of the day and on really bad days, getting a (mediocre) latte here could be upwards to 20+ minutes. If you're crunched on time, I suggest stopping by somewhere else. The baristas here seem miserable and as a result, provide an unpleasant experience (I've seen them snap back at customers). They make themselves unapproachable and the ordering experience can be hostile sometimes. I don't entirely blame the staff; it may have to do with the immense amount of orders they have to get through without enough help. Each barista takes the order, makes the entire order and cashes the customer out. This process seems to be, in my opinion, very inefficient. However, the few times I've seen Luis, he beams of sunshine and is hard working and kind to all! Keep doing what you're doing Luis because it makes all the (positive) difference! As a PSA, download the caffe nero app for great perks and a stamp program. The interior here is cozy and filled with ample seating for chats or solo casual work. The music can get pretty loud in here at times. There are self-serve water stations and a gender neutral single stalled bathroom (there's never toilet paper so beware!)
The worst customer experience on Sunday morning around 0930 Christmas eve. The staff on today minus a manager. They tried to charge me for a yogurt 450 when was posted as 3.95 clearly said 395. The girl behind the counter said because there was no manager and all the prices went up. There's nothing she could do and could not charge me 395 but only charged 450 it seem like she was making up prices. I did not buy it. No one in the store knew what they were doing and a male sales person with dreads started swearing dropping F bombs. They taunted me when my card initially declined because of a technical Error. I would never go back to the store again and I'll be contacting state. Please avoid this place. I gave them a bad review five years ago and it seems like it's never improved. It's one of the worst locations so far.
I had a cafe latte with almond milk, and it was one of the best! The batista was skillful and efficient. I went on a Sunday morning and spent an hour reading a book. The atmosphere was friendly, not too noisy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissants
I absolutely love Cafe Nero in Jamaica Plain! This location stands out for its cozy ambiance, complete with a welcoming fireplace that adds a touch of warmth and charm. The staff here is exceptionally nice, creating a friendly and inviting atmosphere. Whether you're looking for a quiet place to work or just enjoy a cup of coffee, Cafe Nero in Jamaica Plain is the perfect spot for a delightful and relaxing experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Tart, Croissants
The music is too loud. Neither eat plugs or sound cancelling Bose mask the noise. Requires people to talk loudly, defeating purpose of chill coffee shop. Not friendly for those with noise sensitivities.
Atmosphere: 1
Food: 1
Service: 4