It is a Starbucks, but the staff is lovely here. Always working hard and friendly. Food is typical of the chain, and so is the coffee, etc. Staff does always ask if I want my pastries warmed, which is thoughtful and does not happen elsewhere. Tables could be a bit cleaner, but I hold customers at fault for that as the staff is typically too engaged to run over after each and every customer. The groups of loud WPI students can be rough if you're trying to work or study, however. Then again, public space, it happens and is to be expected. The best highlight is the staff for sure.
Atmosphere: 3
Food: 3
Service: 5
Farrah J
this location has a cozy atmosphere with very friendly staff. I ordered a strawberry açaí lemonade and it was made to perfection. super inviting ambiance as well, a good area to study or
Atmosphere: 5
Food: 5
Service: 5
Paul Allen
I've never been to a Starbucks with such inept employees. They seem to put mobile orders low on the priority list.
Atmosphere: 4
Food: 2
Service: 1
Luna M.
Starbucks. A favorite coffee delight for everyone, which means: everyday it's popular. This particular Starbucks strives for Customer Service, Cleanliness and Community. Due to everyone loving Coffee and the special treats they offer, the lines will be long. Remain calm and patient, your order will get be handed-off eventually. If you're in a rush, I recommend to do a Mobile Order, and again, have patience.At the end of the day, it is just coffee. & they are human beings too.Thank you for everything Starbucks!!
Adrian B. Weissman
Nice Starbucks. Very
Atmosphere: 4
Food: 4
Service: 4
M N
No hot food. And no mocha.Part of the reason pay $5 for a latte is atmosphere and experience, they want to be delighted by a nice drink in a nice place. This place is not delightful.Nice workers tho
Atmosphere: 1
Food: 2
Service: 5
Chris Muchata
This is consistently the worst Starbucks I’ve ever been too. The service is painfully slow, the drinks are always made incorrectly, and the staff are super rude.I will almost always drive out of my way to go elsewhere for my coffee, knowing that it’ll most likely be made correct in chestnut hill.
Atmosphere: 1
Food: 3
Service: 1
Zishaski Inu
I feel discriminated against every time I come to this location. I been living in the area for 2 years and can count on one hand how many times I came to this location cause the same lady always has a nasty demeanor and attitude. If you were a secret shopper looking in you would see if for yourself specially toward black people.I am a paying customer and been ordering the same drink for years now. So I know the difference in taste and the way it is suppose to look. Plus I am obsessed with my morning coffee and want it to be perfect and let’s be honest. No Starbucks location can make the same exact drink it’s always a little or DRAMATICALLY different in taste.I get a mocha with other stuff added and 1 pump white mocha. The “one pump white mocha” ( printed on the label ) the employee will read and completely make a white mocha (out of mistake from not properly reading the label, a bit too fast). And it happens pretty often to the point I make extra time in the morning to pick up my coffee in case they do mess up my drink, for them to have enough time to correct the mistake without me needing to press for time. Which I shouldn’t have to but do. Long story short that’s what happened today.The manager tells me as she “dumps my drink. “It it’s mocha” but yet the second drink that she made comes out a completely darker color and is brown as it should be, than the first which looked exactly like white mocha. I felt gaslight cause I know what I’m talking about and I’m the one DRINKING IT LOL. So unprofessional. I pay for extra Caramel drizzle and like the cup with drizzle which she did not do I saw her. I asked her to add more she urged. I told her I am ever willing to pay more as if I did not already pay for the extra drizzle and she still refused me. Making it seem like I’m wasting stuff or something. Just don’t come here. The area gives off the privilege and their employees at like it towards “others” that look like me it seems.And honestly I’m tired of feeling and being treated different then. And it doesn’t feel empowering it makes you feel less human when people treat you like that and a company rewards this bad behavior by paying them to treat people like that. She needs a customer service class.****Side note: I went to a different Starbucks right after cause I hate my coffee without caramel (I was willing to be late for work for a perfect coffee) and it would have been a waste of $8 on a coffee if I didn’t get the caramel. They cleave me caramel no problem.*****
Atmosphere: 1
Food: 1
Service: 1
Happy Kitchen2618
It is the most inefficient and baddest Starbucks in the city. Apart from the fact that they are racist, when they see that you are a race that they don't like, they ignore you and I think that the service is the same for everyone, it is horrible and the food and the Bad coffee and the Manager is arrogant and makes fun of
Atmosphere: 1
Food: 1
Service: 1
keme e
He's the best. He knows everything and nice. We didn't know acai refresher has caffeine. He's the only one let us know this information. Thanks!!!
I usually go to this Starbucks because it's convenient. It seems like half the staff is new and it takes forever to get a cup of coffee and the other half is rude. But today, one staff member was so incredibly rude, I won't be returning ever again. I will gladly go to Newton Center.
DENIS BLACK
Busy fun place . There's a customer name Rob who's always holding court with everyone in the room.
Michael Trainor
What an uptight Starbucks. They don’t put any sugar or cream out because “people waste them”.Kinda a joke of a coffee shop with uptight staff, particularly the rude guy with the goatee and bull ring on his nose.
Atmosphere: 2
Food: 3
Service: 1
Emily K.
Cold foam is alway liquid here! Please figure out how to make the cold foam properly.
James H
Hi, it's me. James. This is the best Starbucks. Kate and Orion (aka Steve) are the best baristas at this location, although all of the staff are great. Friendly vibe, clean, fast service, and overall a great neighbourhood coffee shop. Thank you for being consistently a positive environment to visit.
It is a Starbucks, but the staff is lovely here. Always working hard and friendly. Food is typical of the chain, and so is the coffee, etc. Staff does always ask if I want my pastries warmed, which is thoughtful and does not happen elsewhere. Tables could be a bit cleaner, but I hold customers at fault for that as the staff is typically too engaged to run over after each and every customer. The groups of loud WPI students can be rough if you're trying to work or study, however. Then again, public space, it happens and is to be expected. The best highlight is the staff for sure.
Atmosphere: 3
Food: 3
Service: 5
this location has a cozy atmosphere with very friendly staff. I ordered a strawberry açaí lemonade and it was made to perfection. super inviting ambiance as well, a good area to study or
Atmosphere: 5
Food: 5
Service: 5
I've never been to a Starbucks with such inept employees. They seem to put mobile orders low on the priority list.
Atmosphere: 4
Food: 2
Service: 1
Starbucks. A favorite coffee delight for everyone, which means: everyday it's popular. This particular Starbucks strives for Customer Service, Cleanliness and Community. Due to everyone loving Coffee and the special treats they offer, the lines will be long. Remain calm and patient, your order will get be handed-off eventually. If you're in a rush, I recommend to do a Mobile Order, and again, have patience.At the end of the day, it is just coffee. & they are human beings too.Thank you for everything Starbucks!!
Nice Starbucks. Very
Atmosphere: 4
Food: 4
Service: 4
No hot food. And no mocha.Part of the reason pay $5 for a latte is atmosphere and experience, they want to be delighted by a nice drink in a nice place. This place is not delightful.Nice workers tho
Atmosphere: 1
Food: 2
Service: 5
This is consistently the worst Starbucks I’ve ever been too. The service is painfully slow, the drinks are always made incorrectly, and the staff are super rude.I will almost always drive out of my way to go elsewhere for my coffee, knowing that it’ll most likely be made correct in chestnut hill.
Atmosphere: 1
Food: 3
Service: 1
I feel discriminated against every time I come to this location. I been living in the area for 2 years and can count on one hand how many times I came to this location cause the same lady always has a nasty demeanor and attitude. If you were a secret shopper looking in you would see if for yourself specially toward black people.I am a paying customer and been ordering the same drink for years now. So I know the difference in taste and the way it is suppose to look. Plus I am obsessed with my morning coffee and want it to be perfect and let’s be honest. No Starbucks location can make the same exact drink it’s always a little or DRAMATICALLY different in taste.I get a mocha with other stuff added and 1 pump white mocha. The “one pump white mocha” ( printed on the label ) the employee will read and completely make a white mocha (out of mistake from not properly reading the label, a bit too fast). And it happens pretty often to the point I make extra time in the morning to pick up my coffee in case they do mess up my drink, for them to have enough time to correct the mistake without me needing to press for time. Which I shouldn’t have to but do. Long story short that’s what happened today.The manager tells me as she “dumps my drink. “It it’s mocha” but yet the second drink that she made comes out a completely darker color and is brown as it should be, than the first which looked exactly like white mocha. I felt gaslight cause I know what I’m talking about and I’m the one DRINKING IT LOL. So unprofessional. I pay for extra Caramel drizzle and like the cup with drizzle which she did not do I saw her. I asked her to add more she urged. I told her I am ever willing to pay more as if I did not already pay for the extra drizzle and she still refused me. Making it seem like I’m wasting stuff or something. Just don’t come here. The area gives off the privilege and their employees at like it towards “others” that look like me it seems.And honestly I’m tired of feeling and being treated different then. And it doesn’t feel empowering it makes you feel less human when people treat you like that and a company rewards this bad behavior by paying them to treat people like that. She needs a customer service class.****Side note: I went to a different Starbucks right after cause I hate my coffee without caramel (I was willing to be late for work for a perfect coffee) and it would have been a waste of $8 on a coffee if I didn’t get the caramel. They cleave me caramel no problem.*****
Atmosphere: 1
Food: 1
Service: 1
It is the most inefficient and baddest Starbucks in the city. Apart from the fact that they are racist, when they see that you are a race that they don't like, they ignore you and I think that the service is the same for everyone, it is horrible and the food and the Bad coffee and the Manager is arrogant and makes fun of
Atmosphere: 1
Food: 1
Service: 1
He's the best. He knows everything and nice. We didn't know acai refresher has caffeine. He's the only one let us know this information. Thanks!!!
Restaurantji Recommends
I usually go to this Starbucks because it's convenient. It seems like half the staff is new and it takes forever to get a cup of coffee and the other half is rude. But today, one staff member was so incredibly rude, I won't be returning ever again. I will gladly go to Newton Center.
Busy fun place . There's a customer name Rob who's always holding court with everyone in the room.
What an uptight Starbucks. They don’t put any sugar or cream out because “people waste them”.Kinda a joke of a coffee shop with uptight staff, particularly the rude guy with the goatee and bull ring on his nose.
Atmosphere: 2
Food: 3
Service: 1
Cold foam is alway liquid here! Please figure out how to make the cold foam properly.
Hi, it's me. James. This is the best Starbucks. Kate and Orion (aka Steve) are the best baristas at this location, although all of the staff are great. Friendly vibe, clean, fast service, and overall a great neighbourhood coffee shop. Thank you for being consistently a positive environment to visit.
Atmosphere: 5
Food: 5
Service: 5