Dunkin'

55 Maple St, East Longmeadow
(413) 526-9944

Recent Reviews

J. M.

Staff is not friendly and orders take too long to prepare even when you order from the app.

Atmosphere: 3

Food: 3

Service: 3

Christian Bussey

The donuts were stale, the customer service was atrocious, the bathrooms were filthy, ask for an extra large hot coffee and got it roughly 3/4 of the way full. Went back in because my cup was leaky and got a nasty attitude. Would not recommend this place until they switch up management and clean the place up a bit. Also, they really need to improve their customer service attitude because the apathetic leaning on the counter playing with your phone thing going on in that place is absolutely nonsense.

Atmosphere: 1

Food: 1

Service: 1

Matt S.

This particular Dunkin donuts has service issues that seem to fluctuate between staff changes, and some days it will only take a few minutes to get your order per usual, while other days it may take a ridiculous long 20+ minutes to get your order, even if the restaurant is not terribly busy also, it's just the particular staff in duty that seems to make the difference between a normal wait and a ridiculous long wait.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Sausage Egg and Cheese

JJ L

The experience of this location is abject misery. The food is terrible and overpriced; the staff feel halfway out the door and are in a state of complete stupor. There is no friendliness or warmth, especially in the coffee. $4 for a small, burnt, sad excuse for a pick me up!It's amazing this place is still open - it's been on the decline for decades and it keeps getting worse. Check it out for the "experience" but bring your business elsewhere!

Atmosphere: 1

Food: 1

Service: 1

Jessica Martin

Got a wake up wrap n a coffee. Still didn't even do it right. At least you got the cheddar cheese. But I never asked for bacon. Even though I didn't get a receipt like I should of. And sure of the hell no I paid for the bacon but didn't ask for it.

Atmosphere: 2

Food: 2

Service: 1

Jim Bob

Employees SCAM YOU CHECK RECEIPTS. They are overcharging on ice coffee by two dollars thinking you won’t notice, and taking money off gift card balances. The scam is run by the Hispanic women that work there.

Atmosphere: 1

Food: 1

Service: 1

T

My coffee is always waiting for me when I get there. that's all i ask for. Had to switch to this location after another dunkin' closer to me couldn't handle making the same coffee, same time, every day with 30 minutes heads up.

Atmosphere: 5

Food: 5

Service: 5

Hannah C.

Saddest Dunkin around :( everything is consistently, and expertly made incorrectly & gross

Brittany B

My Boss ordered a bacon, ham, and cheese on a bagel. When he got to work, he unwrapped it, and it was nothing but a bagel. I have tried calling multiple times, and they won't pick up their phone.

Larry Krainson

Stopped for a coffee for a friend. I myself am not a fan. Tasteless food, donuts, bagels. A last choice for me if no other place is around. I don't drink coffee. I can't recommend.

Atmosphere: 2

Food: 1

Service: 3

Jamie Biscoe

Most of the staff doesn't even acknowledge your there. No greetings. Very slow pace staff. Staff tend to stand around complaining to each other. If the customer says thank you they do not acknowledge.

Atmosphere: 1

Food: 2

Service: 1

Taco Bell Enthusiast

Very scrumptuous . slopped down every last bite . Have the bubble guts now and I’m currently crowning . Ok bye have to use the public restrooms as I am leaking . Wil be back again . However I am leaking like an exhaust . God bless .

Atmosphere: 5

Food: 5

Service: 5

Corey Villamaino

If time does not matter to you, boss doesn’t care about you being late and you don’t mind waiting 15 minutes to receive a large coffee or medium or whatever you’re choosing that morning… than this is the destination for coffee you need to go to… the way, the cashier stares blankly at you, like they have no idea what they were doing, completely boosts your morale for the upcoming day. If you fancy yourself a bagel or beverage. Don’t worry this Dunkin’ Donuts will help you possibly stumble upon something new you may not have tried before due to receiving the wrong order. This place is a diamond in the rough. The best part about this place is the older group of fellas That greet you in the morning and talk about their days past knowing that one day I too, shall be there age enjoying retirement.

Atmosphere: 5

Food: 5

Service: 5

Jon Varnet

Of all the Dunkin I've ever been to this is a disaster. I'm sure that it's not the employees fault but this place should be torn down and rebuilt. The parking lot alone makes the trip not worth it. They handle your food like it's trash and you are inconveniencing them by being there. Really not good.

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Munchkins Donut Hole Treats

Dan

Workers seemed depressed to be at work. Make orders then leave them where the customers don't know. Just annoying.

Atmosphere: 3

Food: 4

Service: 2

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