“Although Dunkin' Donuts is now a national chain, its roots are decidedly in New England. Specifically Massachusetts. The first DD is still open and is very close to where I now live.There is a newer DD on the scene in Hingham which seems to be doing a brisk business especially given how close it is to the Hingham Ferry Terminal as well as the condos and apartments that have grown like mushrooms in that neighborhood.While I very rarely buy coffee to go but when I do buy a cup I prefer Dunkin' Donuts to Starbucks any day of the week.I was in this newest franchise recently to pick up some gift certificates for some friends who are die-hard DD fans.This place was clean and orderly and although I could be incorrect it seems to be run by a family. I was greeted by a friendly man (the owner?) who helped me with buying the 3 gift cards. I also bought one jelly doughnut (my preferred spelling of this word) to share with my husband who was waiting in the car.The doughnut was clearly quite fresh and was really delicious. My friends appreciated the gift cards. DD has the usual array of coffees, teas, doughnuts and other not particularly healthy food options but as a treat, they can't be beat. i wish this location well although I am sometimes dismayed at the sheer proliferation of these chains at the expense of local one-of-a-kind coffee shops. But people want what they want I guess.“
“Only two people working early this morning. I totally understand being short staffed, I do. But, after waiting almost 20 minutes for my on the go order, I at least expected the iced turtle latte to be made right. I was now running late for work, driving a school van, so I couldn't wait around to ask for a new one. Especially with the place being filled with people. I did try it and I couldn't believe how bad it tasted. It was like milk and coffee grounds. After my route was done I went back. I still had the drink with me. The ladies at the counter saw the drink and couldn't believe it. They knew who had made it without me even finishing my story lol! They made a replacement and were extremely nice and apologized for the mistake, which is usually uncommon for a mistake like this to be made here. Thank you so very much! The re-make was delicious ? 5 stars for the taste and service to the replacement ladies! Sorry but, 1 ⭐ for taste this morning. I understand it was busy and only two people, but it shouldn't effect taste.“