Recommended dishes: Ultimate Pepperoni Pizza, Tater Tots
Henry
good food but they wouldn't let a friend use the bathroom unless they ordered something which is kind of crazy in my opinion.
Atmosphere: 4
Food: 5
Service: 3
Brian Gillespie
They told me I had to wait 2 hours to cook some chicken that takes 30 minutes max then didn’t wanna make the order when I asked them to because the money was already taken out of my account now I have no way to feed my kids tonight manager wouldn’t give me his name neither would the employee then they ignored my calls but answered another number right away ??♂️ no I will never order from dominos ever again
Atmosphere: 1
Food: 1
Service: 1
Racquel Garcia
Very clean organized, and food is always on point. Thank you, Dominoes, for saving me from cooking most nights.
Anthony Orengo
The best pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Pepperoni Pizza
Michael Olmstead
Best place for pizza late at night I would highly recommend the pasta dishes to anybody who likes Italian food
csrjr1
Always a great experience, wonderful staff.
Maria Rivera
Good pizza , good portion for the money.
Joseph Palpini
My two pizzas came over an hour late. They are both cold and stale. My kids are hungry so they ate some but im never ordering from here again. If you know the pizza is cold before you deliver it you need to make a new order.I called to speak with someone and the person who answered told me he'd tell the driver. I said I don't care about that I want a refund. I was immediately hung up on. Despicable service.
Sabine De
Normally they are really Nice to Me, I've order a pasta Bowl & Cinnamon twist and got someone else order I proceeded to tell the employee this & she is questioning me, &says "I'm calling about it now"...then proceeded to leave the phone off on hold for over 6 mintues til I hung upTHAT IS NOT THE RIGHT & very upset!!!
I recently had a rather unpleasant experience with Domino's on Appleton St in Holyoke, MA. On July 3, 2023, I ordered a pizza for pickup. After picking up the pizza and arriving home, I sat down to enjoy my meal. Unfortunately, my appetite quickly turned to disgust when I discovered a dead cockroach underneath one of the pizza slices.Naturally, I was taken aback and immediately called Domino's to report the issue. I requested to speak with the manager, and to my surprise, the person who answered the phone claimed to be the manager. I described the situation and shared my concern about finding a dead roach in my pizza.Rather than addressing the issue seriously, the so-called manager instantly dismissed my complaint, stating that the roach must have gotten into the pizza box from my car during the ride home and died under the pizza. According to him, it was physically impossible for a roach to get into their pizza boxes because they were kept elevated. This explanation left me feeling both frustrated and insulted.As a customer, I expected a more empathetic response and a willingness to investigate the matter. It is disheartening to see that instead of taking responsibility for the incident, the manager resorted to blaming me and my car for the presence of the roach in my pizza. Such an attitude undermines the trust and confidence I previously had in Domino's as a reliable pizza provider.While I appreciate the manager's apology, it is important for businesses to handle such incidents with greater professionalism. I strongly believe that customer satisfaction should be the top priority, regardless of the circumstances. Unfortunately, my experience at this particular Domino's location fell short of that expectation.I hope that Domino's takes this review as an opportunity for improvement. Ensuring the cleanliness and quality of their food is essential for customer satisfaction. It is my sincere hope that they reevaluate their response to incidents like mine and take appropriate measures to prevent such occurrences in the future.Overall, based on my recent experience, I cannot recommend the Domino's on Appleton St in Holyoke, MA. There are other pizza options in the area that prioritize customer satisfaction and maintain a higher level of cleanliness.
Jimmy J.
The cockroach pizza is awful. When I called to complain, I was told that the cockroach must have climbed into the box, and under the pizza, where it died. All within the 5 minutes it took to pick up the pizza and drive back home a few blocks away. Manager refused to refund my money. Never going back.
Gina Gagliastre
First, the food was delivered late. I realized after that I didn't receive my soda. I called three times but got no one. The habanero wings were lousy. The stuffed cheesy bread was supposed to be spinach and feta but had two other cheeses. I won't order there again.
Food: 1
Sheila S.
ordered food at 5:30 P. food was never delivered driver called and said he was outside but was not. called the store and was told they would remake the order. the new order arrived at 7P and was wrong Had ordered a bacon ranch sandwich and got a pepperoni pizza instead. I am in Holyoke
Melissa Vasquez
The food was really fresh and delicious! It arrived on time with the delivery person. I really like the rewards program, too.
we got pizza from here and the pizza tasted like
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ultimate Pepperoni Pizza, Tater Tots
good food but they wouldn't let a friend use the bathroom unless they ordered something which is kind of crazy in my opinion.
Atmosphere: 4
Food: 5
Service: 3
They told me I had to wait 2 hours to cook some chicken that takes 30 minutes max then didn’t wanna make the order when I asked them to because the money was already taken out of my account now I have no way to feed my kids tonight manager wouldn’t give me his name neither would the employee then they ignored my calls but answered another number right away ??♂️ no I will never order from dominos ever again
Atmosphere: 1
Food: 1
Service: 1
Very clean organized, and food is always on point. Thank you, Dominoes, for saving me from cooking most nights.
The best pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Pepperoni Pizza
Best place for pizza late at night I would highly recommend the pasta dishes to anybody who likes Italian food
Always a great experience, wonderful staff.
Good pizza , good portion for the money.
My two pizzas came over an hour late. They are both cold and stale. My kids are hungry so they ate some but im never ordering from here again. If you know the pizza is cold before you deliver it you need to make a new order.I called to speak with someone and the person who answered told me he'd tell the driver. I said I don't care about that I want a refund. I was immediately hung up on. Despicable service.
Normally they are really Nice to Me, I've order a pasta Bowl & Cinnamon twist and got someone else order I proceeded to tell the employee this & she is questioning me, &says "I'm calling about it now"...then proceeded to leave the phone off on hold for over 6 mintues til I hung upTHAT IS NOT THE RIGHT & very upset!!!
Restaurantji Recommends
I recently had a rather unpleasant experience with Domino's on Appleton St in Holyoke, MA. On July 3, 2023, I ordered a pizza for pickup. After picking up the pizza and arriving home, I sat down to enjoy my meal. Unfortunately, my appetite quickly turned to disgust when I discovered a dead cockroach underneath one of the pizza slices.Naturally, I was taken aback and immediately called Domino's to report the issue. I requested to speak with the manager, and to my surprise, the person who answered the phone claimed to be the manager. I described the situation and shared my concern about finding a dead roach in my pizza.Rather than addressing the issue seriously, the so-called manager instantly dismissed my complaint, stating that the roach must have gotten into the pizza box from my car during the ride home and died under the pizza. According to him, it was physically impossible for a roach to get into their pizza boxes because they were kept elevated. This explanation left me feeling both frustrated and insulted.As a customer, I expected a more empathetic response and a willingness to investigate the matter. It is disheartening to see that instead of taking responsibility for the incident, the manager resorted to blaming me and my car for the presence of the roach in my pizza. Such an attitude undermines the trust and confidence I previously had in Domino's as a reliable pizza provider.While I appreciate the manager's apology, it is important for businesses to handle such incidents with greater professionalism. I strongly believe that customer satisfaction should be the top priority, regardless of the circumstances. Unfortunately, my experience at this particular Domino's location fell short of that expectation.I hope that Domino's takes this review as an opportunity for improvement. Ensuring the cleanliness and quality of their food is essential for customer satisfaction. It is my sincere hope that they reevaluate their response to incidents like mine and take appropriate measures to prevent such occurrences in the future.Overall, based on my recent experience, I cannot recommend the Domino's on Appleton St in Holyoke, MA. There are other pizza options in the area that prioritize customer satisfaction and maintain a higher level of cleanliness.
The cockroach pizza is awful. When I called to complain, I was told that the cockroach must have climbed into the box, and under the pizza, where it died. All within the 5 minutes it took to pick up the pizza and drive back home a few blocks away. Manager refused to refund my money. Never going back.
First, the food was delivered late. I realized after that I didn't receive my soda. I called three times but got no one. The habanero wings were lousy. The stuffed cheesy bread was supposed to be spinach and feta but had two other cheeses. I won't order there again.
Food: 1
ordered food at 5:30 P. food was never delivered driver called and said he was outside but was not. called the store and was told they would remake the order. the new order arrived at 7P and was wrong Had ordered a bacon ranch sandwich and got a pepperoni pizza instead. I am in Holyoke
The food was really fresh and delicious! It arrived on time with the delivery person. I really like the rewards program, too.