We put in a large order that we did not notify the staff of, yet they were very kind about it. They told us what the wait time would be, and they had everything done in a shorter time than that. Also, they let us know a way to get more pretzels for the same price. Also, the pretzels were all delicious.Highly recommended.
Steph Briggs
Ordered smoothie at the mall and found it very sugary. They put in lots of syrup while saying it's natural/ fresh flavors. I would rather opt in for a pretzel.
Ginny B.
Lines with poor and slow customer service, the bites were burnt and employees are working with bare hands right in front of the customers. Auntie Anne needs some help
Alexander Tang
Only ordered a lemonade but gentleman at the counter was really pleasant and kind.
James Elmquist
Terrible customer service employees were swearing and chatting with friends.
Jay Kalina
The staff was not friendly and the prices have gone up significantly. $4 for a pretzel (flour, sugar, oil), and no multi-pretzel discount. The one benefit... we were encouraged not to eat junk food. :)
roxy Joe
Pretzel doe was not cooked through which was gross n the pepperoni pretzel has been kneaded too much so i just ate pepperoni off of it(it was waaaay too thick n overwhelming 4/7/19
Portion size seemed smaller (the cup wasn't full to the top either) and the "cheese sauce" is served cold in a plastic container with a peel off lid. The sauce used to be hot/warm. Cold cheese and pretzels aren't a good combination. The pretzels themselves tasted good but the presentation and location was underwhelming. What used to be a go to treat is now, eh.
Lin Diollo
Snacks are delicious. Pretzels made to perfection.
QueenCHILE
To loud and was swearing and was very inappropriate
Omar A.
Auntie Anne's is a staple at malls across America so I wasn't surprised to see it at the Solomon Pond Mall in Marlboro, Mass. The employees here are super nice compared to other Auntie Anne's locations I've been to in other parts of the country, which is the primary reason for the 5 star review. Service could really make or break your establishment, along with, of course, the quality of your product. Speaking of quality, the pretzels were consistent to other locations, which means they were pretty darn good. The store was clean and service time was quick. All in all, a place I could see myself coming back to over and over when in the mood for pretzels in small town suburban Massachusetts :-)
We put in a large order that we did not notify the staff of, yet they were very kind about it. They told us what the wait time would be, and they had everything done in a shorter time than that. Also, they let us know a way to get more pretzels for the same price. Also, the pretzels were all delicious.Highly recommended.
Ordered smoothie at the mall and found it very sugary. They put in lots of syrup while saying it's natural/ fresh flavors. I would rather opt in for a pretzel.
Lines with poor and slow customer service, the bites were burnt and employees are working with bare hands right in front of the customers. Auntie Anne needs some help
Only ordered a lemonade but gentleman at the counter was really pleasant and kind.
Terrible customer service employees were swearing and chatting with friends.
The staff was not friendly and the prices have gone up significantly. $4 for a pretzel (flour, sugar, oil), and no multi-pretzel discount. The one benefit... we were encouraged not to eat junk food. :)
Pretzel doe was not cooked through which was gross n the pepperoni pretzel has been kneaded too much so i just ate pepperoni off of it(it was waaaay too thick n overwhelming 4/7/19
Very rude employee!
Good food, friendly staff
Delicious food
Restaurantji Recommends
Portion size seemed smaller (the cup wasn't full to the top either) and the "cheese sauce" is served cold in a plastic container with a peel off lid. The sauce used to be hot/warm. Cold cheese and pretzels aren't a good combination. The pretzels themselves tasted good but the presentation and location was underwhelming. What used to be a go to treat is now, eh.
Snacks are delicious. Pretzels made to perfection.
To loud and was swearing and was very inappropriate
Auntie Anne's is a staple at malls across America so I wasn't surprised to see it at the Solomon Pond Mall in Marlboro, Mass. The employees here are super nice compared to other Auntie Anne's locations I've been to in other parts of the country, which is the primary reason for the 5 star review. Service could really make or break your establishment, along with, of course, the quality of your product. Speaking of quality, the pretzels were consistent to other locations, which means they were pretty darn good. The store was clean and service time was quick. All in all, a place I could see myself coming back to over and over when in the mood for pretzels in small town suburban Massachusetts :-)