They need to go back to the old way to order this is complete chaos !!!! so unorganized. I feel so terrible for these poor workers.
Atmosphere: 1
Food: 5
Service: 2
Alden Wells
It’s now 6:29am. Website and door says open at 6:00am. Three staff inside, four customers waiting outside?????P.S. the bagels are shrinking and the staff told me last time that we’re going to stop giving the small packages of pepper for sandwiches to save money. Is Bruggers going down the drain????
Kathrine Ownens
I had a great experience!! All the staff were very polite and super helpful. I spoke with the manager Jasmine aka Jas she was such a sweetheart. She helped me place an order for my husbands birthday brunch and allowed me to pay and pick it up the next day!!! Definitely will be going back :)
Atmosphere: 5
Food: 5
Service: 5
Mert Durmus
Always missing items check the bag immediately. There is no one at picking up area so you have to get in the line and wait additional 10min to get your food.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Smoked Salmon
Rachel Franklin
Bad experience. Watched a patron be told there were no refills and no iced water. Additionally no workers were wearing hair nets. Gross.
taylor taylor
Food is good but takes forever and the wait staff is RUDE. Not worth it at all. Took 45 mins for a plain bagel with cream cheese on the side!!! Bagel was also cold once i got it.
Service: 1
Kailyn L
I visited this store for the first time. I ordered through the app so it would be ready when I went to pick it up.I arrive at the store, looked as if it was closed. When I approached the staff I simply asked how are you to which in return I received a “can’t you see we don’t have any bagels” pointing to the empty baskets where I assume bagels are kept. I informed them I ordered online and would like a refund to which they brushed me off and told me to contact them through the app to receive my refund. Emailed them immediately and just now, 5 days later, to no reply from the company. This occasion is infuriating. I will never come back and glad I never got my food after reading the other poor reviews and meeting some very disgruntled staff. Please think twice before visiting.
Atmosphere: 1
Food: 1
Service: 1
Maddie T.
Staff was incredibly rude and put the least amount of cream cheese on a bagel I've ever seen.
Kariny Fahey
Online order is a scam!The place closes at 2pm my husband placed an order at 1:20I got to the store at 1:50 and the doors was closed already. There was a girl mopping the floor but “she didn’t see me” i had to knock on the glass door for a while for the lady to even look at me. Finally it was 1:58 she opened saying we are “closed.” Overall story she said they never received the order even tho I have the receipt that it was paid and the time. All she said get a refund.I don’t recommend this place at all terrible customer service!
Jane Adams
Every time I've come here it's been two hours before closing and the teens at the counter have said they have no bagels. Just close earlier and don't have people drive all the way here for no reason.
Horrible service . I usually come here , I’m from Milton but today ,There was this one worker who was so rude it completely shocked me. I couldn’t even order myself a sandwich I ordered two bagels and she didn’t even let me finish my order. During the first interaction she yelled “NEXT” over and over again in a rude way . Then when I go up to her she rolls her eyes. There was just so much unwanted attitude. I will never be coming here again I’m so disgusted and disappointed.
Atmosphere: 1
Service: 1
Fatima A.
This morning I was greeted by a very friendly and conscientious staff member, Makia, who proceeded to create my smoked salmon bagel sandwich. Much to my chagrin (wait for it) they were out of capers! She kindly apologized profusely for not having capers in stock and asked if I would prefer another type of sandwich. I told her, no it was okay. I was a bit sad that there were no capers, but I thought that the service was so nice, with one missing ingredient, I wasn't going to cancel my order. Honestly, capers make the sandwich. So, whoever is in charge of ordering, keep the capers in stock. The manager was not in today, otherwise, I would have asked that they go over to the Milton Market and buy a few jars.
Scott C.
Here's the thing. The bagels are actually quite tasty. The problem is the numbskull staff and the system they have created for ordering. SELDOM do I get what I ordered. It seems as though every time I go in there I get someone else's order. The staff somehow has the inability to hand you the correct order. As a result, when I go to indulge in what I was hoping would be a delicious experience, I end up with something I don't want and throw a tantrum in my living room. I feel sorry for the workers there and especially sorry for my roommate and girlfriend who have to listen to my bagel-fueled tirade. Do yourself a favor, when they hand you your "order" open it in front of them to ensure you don't create a hostile situation in your living room.
Jack Gibbons
Terrible. They forgot the turkey. That’s the whole point of it. Cmon
MATHSTRING
Racist island vibes.And poor service : did not properly toast my bagel and it tasted sale.
They need to go back to the old way to order this is complete chaos !!!! so unorganized. I feel so terrible for these poor workers.
Atmosphere: 1
Food: 5
Service: 2
It’s now 6:29am. Website and door says open at 6:00am. Three staff inside, four customers waiting outside?????P.S. the bagels are shrinking and the staff told me last time that we’re going to stop giving the small packages of pepper for sandwiches to save money. Is Bruggers going down the drain????
I had a great experience!! All the staff were very polite and super helpful. I spoke with the manager Jasmine aka Jas she was such a sweetheart. She helped me place an order for my husbands birthday brunch and allowed me to pay and pick it up the next day!!! Definitely will be going back :)
Atmosphere: 5
Food: 5
Service: 5
Always missing items check the bag immediately. There is no one at picking up area so you have to get in the line and wait additional 10min to get your food.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Smoked Salmon
Bad experience. Watched a patron be told there were no refills and no iced water. Additionally no workers were wearing hair nets. Gross.
Food is good but takes forever and the wait staff is RUDE. Not worth it at all. Took 45 mins for a plain bagel with cream cheese on the side!!! Bagel was also cold once i got it.
Service: 1
I visited this store for the first time. I ordered through the app so it would be ready when I went to pick it up.I arrive at the store, looked as if it was closed. When I approached the staff I simply asked how are you to which in return I received a “can’t you see we don’t have any bagels” pointing to the empty baskets where I assume bagels are kept. I informed them I ordered online and would like a refund to which they brushed me off and told me to contact them through the app to receive my refund. Emailed them immediately and just now, 5 days later, to no reply from the company. This occasion is infuriating. I will never come back and glad I never got my food after reading the other poor reviews and meeting some very disgruntled staff. Please think twice before visiting.
Atmosphere: 1
Food: 1
Service: 1
Staff was incredibly rude and put the least amount of cream cheese on a bagel I've ever seen.
Online order is a scam!The place closes at 2pm my husband placed an order at 1:20I got to the store at 1:50 and the doors was closed already. There was a girl mopping the floor but “she didn’t see me” i had to knock on the glass door for a while for the lady to even look at me. Finally it was 1:58 she opened saying we are “closed.” Overall story she said they never received the order even tho I have the receipt that it was paid and the time. All she said get a refund.I don’t recommend this place at all terrible customer service!
Every time I've come here it's been two hours before closing and the teens at the counter have said they have no bagels. Just close earlier and don't have people drive all the way here for no reason.
Restaurantji Recommends
Horrible service . I usually come here , I’m from Milton but today ,There was this one worker who was so rude it completely shocked me. I couldn’t even order myself a sandwich I ordered two bagels and she didn’t even let me finish my order. During the first interaction she yelled “NEXT” over and over again in a rude way . Then when I go up to her she rolls her eyes. There was just so much unwanted attitude. I will never be coming here again I’m so disgusted and disappointed.
Atmosphere: 1
Service: 1
This morning I was greeted by a very friendly and conscientious staff member, Makia, who proceeded to create my smoked salmon bagel sandwich. Much to my chagrin (wait for it) they were out of capers! She kindly apologized profusely for not having capers in stock and asked if I would prefer another type of sandwich. I told her, no it was okay. I was a bit sad that there were no capers, but I thought that the service was so nice, with one missing ingredient, I wasn't going to cancel my order. Honestly, capers make the sandwich. So, whoever is in charge of ordering, keep the capers in stock. The manager was not in today, otherwise, I would have asked that they go over to the Milton Market and buy a few jars.
Here's the thing. The bagels are actually quite tasty. The problem is the numbskull staff and the system they have created for ordering. SELDOM do I get what I ordered. It seems as though every time I go in there I get someone else's order. The staff somehow has the inability to hand you the correct order. As a result, when I go to indulge in what I was hoping would be a delicious experience, I end up with something I don't want and throw a tantrum in my living room. I feel sorry for the workers there and especially sorry for my roommate and girlfriend who have to listen to my bagel-fueled tirade. Do yourself a favor, when they hand you your "order" open it in front of them to ensure you don't create a hostile situation in your living room.
Terrible. They forgot the turkey. That’s the whole point of it. Cmon
Racist island vibes.And poor service : did not properly toast my bagel and it tasted sale.