Poor communication with customers at the pickup window.
Atmosphere: 4
Food: 5
Service: 2
Boston Sports Forever
Much better than the Seabrook NH one which is extremely dirty and employees are miserable and rude. The one in Newburyport is clean, nice people to deal with and hard working. Many people have stopped going to Paneras in Seabrook. As a Uber driver I hear everything from customers.
jakethecat
One time I had their broccoli cheddar soup and then threw up not long after (puked from sun poisoning not the soup) and it tasted just as good coming back
Food: 5
Lori Timony
This place has gone way down hill. The Mediterranean bowl was barely edible. The chicken is worse than McDonald’s. Even the hot chocolate tasted like the milk was bad. Really don’t
Atmosphere: 1
Food: 1
Service: 1
Pam Connelly
Take out : 50 percent of the timeYour sandwich will be incorrectlymade and not what you have
Atmosphere: 2
Food: 2
Service: 1
Kylie D.
I placed a very large order with little notice due to an unexpected company event. The team and food was amazing. The manager Laurie went above and beyond. She was so friendly and amazing. Thank you so much for all of your hard work!
Cara Michelle Barry
Great food, great location. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Lobster Roll
Adam D.
Major language barrier at this location! My first time reviewing on yelp. I tried on three occasions to call in a $300 order to only get a person who can't understand me,then hang up on me when I ask for someone who can. My daughter also has had issues calling and the phone just rings and never gets answered. She also has had her food on numerous occasions prepared wrong because of language barrier. I decided to go in last Saturday Oct 21 to place the $300 order for next day pickup and I mentioned the issues to management to be told I would have less of a issue if I go to your Seabrook location. Lost my business instantly.
Ordered from the window today 2:30PM 10/19/2023. Kid/man at the pickup window was a dink. No greeting, no thank you, no eye contact. Your bad day isn't my problem, for $35+ lunch for two in bag-- have a better attitude.
Atmosphere: 1
Food: 3
Service: 1
Harman Stinson
Fuji Apple salad with no apples, all iceberg lettuce.
Food: 1
Caitlin Maguire
Ordered a Fuji apple chicken salad. The container was half full. They forgot half the toppings and no dressing (ironically I asked for extra).
Atmosphere: 1
Food: 1
Service: 1
Cindy Dow
As always food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Panera Cookie Varieties, Panera Turkey Chili
Reviews N
Terrible “customer service” with a self-proclaimed “supervisor” named Lori with the only skills of giving massive attitude and zero solutions to simple matters. For instance, our order was mixed up and Lori literally said to us: “Tough luck! Purchase it again if you want the correct order!!!!” How about Lori is fired and makes room for a skilled manager. Perhaps that is a more feasible solution.
Unfortunately prices are out of control
Atmosphere: 4
Food: 5
Service: 4
Poor communication with customers at the pickup window.
Atmosphere: 4
Food: 5
Service: 2
Much better than the Seabrook NH one which is extremely dirty and employees are miserable and rude. The one in Newburyport is clean, nice people to deal with and hard working. Many people have stopped going to Paneras in Seabrook. As a Uber driver I hear everything from customers.
One time I had their broccoli cheddar soup and then threw up not long after (puked from sun poisoning not the soup) and it tasted just as good coming back
Food: 5
This place has gone way down hill. The Mediterranean bowl was barely edible. The chicken is worse than McDonald’s. Even the hot chocolate tasted like the milk was bad. Really don’t
Atmosphere: 1
Food: 1
Service: 1
Take out : 50 percent of the timeYour sandwich will be incorrectlymade and not what you have
Atmosphere: 2
Food: 2
Service: 1
I placed a very large order with little notice due to an unexpected company event. The team and food was amazing. The manager Laurie went above and beyond. She was so friendly and amazing. Thank you so much for all of your hard work!
Great food, great location. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Lobster Roll
Major language barrier at this location! My first time reviewing on yelp. I tried on three occasions to call in a $300 order to only get a person who can't understand me,then hang up on me when I ask for someone who can. My daughter also has had issues calling and the phone just rings and never gets answered. She also has had her food on numerous occasions prepared wrong because of language barrier. I decided to go in last Saturday Oct 21 to place the $300 order for next day pickup and I mentioned the issues to management to be told I would have less of a issue if I go to your Seabrook location. Lost my business instantly.
Good quality food, helpful
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Ordered from the window today 2:30PM 10/19/2023. Kid/man at the pickup window was a dink. No greeting, no thank you, no eye contact. Your bad day isn't my problem, for $35+ lunch for two in bag-- have a better attitude.
Atmosphere: 1
Food: 3
Service: 1
Fuji Apple salad with no apples, all iceberg lettuce.
Food: 1
Ordered a Fuji apple chicken salad. The container was half full. They forgot half the toppings and no dressing (ironically I asked for extra).
Atmosphere: 1
Food: 1
Service: 1
As always food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Panera Cookie Varieties, Panera Turkey Chili
Terrible “customer service” with a self-proclaimed “supervisor” named Lori with the only skills of giving massive attitude and zero solutions to simple matters. For instance, our order was mixed up and Lori literally said to us: “Tough luck! Purchase it again if you want the correct order!!!!” How about Lori is fired and makes room for a skilled manager. Perhaps that is a more feasible solution.