“Ordered 2 large iced coffees on the Dunkin' app. The app. doesn't offer the option to request light or extra almond milk so we had to ask in person & the manager informed us it would cost nearly $2 ($2 for each coffee = $4) just to lighten our coffees by adding a little more almond milk… I already paid around $5 for each coffee, no way am I paying $4:more to add a splash more milk to them because they're bitter. Not the greatest experience but most of the time all goes well here.Wheelchair accessibility: Handicapped accessible“
“I have never had a problem with this Dunkin’. When I place an order it is always ready and correct, they are always friendly, and I actually always go to this one over the other one in Norton even though it’s a longer drive for me. The difference between the two: Great Woods Dunkin’ makes your order with love.“
“This Dunkin has recently been updated, with some new staff and a new manager. Routinely, being only one of two locations in Norton, and being directly off the highway; the location gets random individuals from flowing traffic, morning rushes, and afternoon rushes alike, mixed in with the people that work in the early morning and regulars. The store itself runs how it is told to be ran by upper management, and the flow of traffic cannot be controlled as the United States is a free country. If someone has waited a long time for a simple order, keep in mind that the car in front of you, is the person who took your time, certainly not the team in the store. You may have ordered a medium iced coffee and a donut, but the car in front of you ordered 2 lattés, a frozen drink, hot beverages with espresso shots, plus bakery items, plus multiple sandwich items. Many reviews left here have been from individuals angry about restroom access, and the restroom is public and accessible, but the door is locked. It must be this way from upper management, NOT from the manager in the store’s choice and certainly not from the choice of any of the staff on the floor. The restroom can be accessed once the line has been cleared inside the store, and the urgency of your need may not be met because you are at a privately owned Dunkin Donuts, not at a truck stop, not at park and ride. Items are ordered and delivered daily from corporate owned warehouses and bakeries, and therefore some items become unavailable beyond control of the store manager or staff. Cooperation is appreciated as there are limits to authority— and it’s Dunkin’ Donuts. It’s never THAT serious. If a mistake has been made, simply have patients, and come into the front counter and explain the issue, it will be rectified with assurance. Exceptions cannot be made by anybody due to further misunderstood discipline from upper management, individuals who do not spend time within the operating store. The anger is incorrectly directed. Do not be angry with the crew who is working to fill every order to the point on the ticket, be angry with the person in front of you for robbing YOU of your time with their order. The orders need to be made, and they will continue to be made. 7 people vs. well over 1,000 people before 9am. Nearly all of these people have multiple in their order, and crew members can only work as quickly as machinery will allow. Screaming and cussing and insulting someone will not make a machine brew any quicker, screaming and insulting crew members with families, parents, and children about locked restrooms to avoid property defacement and overdoses will not relieve you of your urge or close open tickets any quicker to get that door unlocked. You’re a paying customer, in line for work in the morning to order a coffee, and I walk away from you ordered and paying to let someone who isn’t even buying an item into the restroom because they’re screaming about it from the sideline while you’re in the middle of telling me your order, then get online and tell me how I was terrible… how about going into town, and stepping into the bank and telling the bank teller he’s a terrible person and the bank is awful because I don’t have 2 dollar bills, or tell the bank teller that he/she is a terrible teller because the client chooses to come in to deposit $7,500.00 in $1 bills while you have a pre-filled withdrawal slip to cash in. Is the energy the same? Get a grip. Reviews on this page and others will tell you the individual’s dissatisfaction, but will not tell you how that individual threatened the safety of a woman over a cup of coffee, how they threw a beverage at 190 degrees directly at an individual with a family at home just out of rage— they won’t tell you how they scream and yell and embarrass their families over a mistake on their end. There are women, young females, and several men all of which have children, families, and lives outside of this business. Orders are accurate, but mistakes happen and they WILL be rectified. Have a little human compassion.“
“Pinku Mochi Donuts blow Dunkin and Honey Dew out of the water. In fact they should just stop selling donuts now. After you have one bite of this deliciousness you’ll think you’ve died and gone to heaven. My favorite is the coconut with the s’mores being a runner up. I only wish they’d sell plain glazed hot donuts like Krispy Kreme but I suppose I should be thankful they don’t or I would have to buy bigger pants. If by chance you have any left over the next day Place the donut in your microwave for 10 seconds and it’s warm and fresh. Also these donuts are half the calories of a regular donut. While you are there visit there sister shop next door for a Boba tea or the best espresso in town.“
“We had an incredible experience with Confectionery Designs! Mark and Marie worked with us on the wedding cake of our dreams. Not only was it gorgeous, it was also delicious. Marie was incredibly responsive and very positive! HIGHLY recommend!“
“Went to this dunkin a few times.I was usually seen at the window by one of the girls there named Sarah.She's always so friendly and my orders never seem to be messed up when she makes the coffee.I'll come back so long as she's here. Making this my choice Dunkin Donuts from now on.“
“I could not give anything less than 5 stars, unless I'd totally lost my mind. The sweet lady that served me deserves an award. She literally was 'everything': cashier, chef, customer service...etc. I watched her handle all of it, and nothing went lacking. ???“
“Local coffee shop with various types of both hot and cold coffees to pick from. They also offer the usual types of breakfast sandwiches that most coffee shops offer. They seem to be only offering a limited number of donuts and pastries these days and later in the afternoon those choices are almost none exexstient.“
“The staff here are wonderful! I had no idea what I wanted, and they were very knowledgeable and friendly. It was a great change of pace coming from Boston where everything is so rushed. I’m not sure who helped me, but they were personable and made my day and drink awesome!“
“I’ve been going to this Honey Dew for years - almost daily. Paulina is the BEST barista. Chatting with her in the morning is a highlight of my day and my coffee is always made perfectly. It’s really nice to finally have a coffee spot that I can get consistency AND smiling faces. Thanks Paulina & crew for all that you dew :)“