“I called and explained to the Manager Megan what was going on at the customer service level...she was very concerned about the customer service her staff was implementing. She said she would address her staff. Thank You Megan for listening to me so patiently !!“
“finally stopped in and everything was great! I got the gluten free donut (the mochi I think its called) and it was delicious! my daughter loved her chocolate frosted fruity pebbles donut (which came free with my coffee!). they have different specials on different days. we will definitely be back! lady at the counter was super sweet and informative.“
“Coffee rolls are amazing staff is super friendly ! I’m usually in there for lunch break and I can’t believe how the elderly just cut you in line ! They have a pass with me if they worked all their life and retired but wow, if not that is just dead rude!“
“Today for the first time I went and tried it here for my decaf iced coffee. And then decided to try a donut. Oh my goodness. hands down, the best coffee and donuts I've ever had. It's incredible. Such a different taste to it all. In my opinion, it's just what we needed. 5 stars!“
“amazing food, service, and atmosphere. its very clean, homelike, very nice people all around, workers and people who come in. best breakfast and lunch place in new bedford. and very cheap! like 30 dollars for 2 people. way too good of a deal to pass down. this place never disappoints❤️❤️“
“My favorite DD! Morning staff are right on the ball. My coffees always made perfectly (in the morning) at night... it's hit or miss. Usually young kids working at night, sometimes they're good & friendly and other nights it's a hang out. Like tonight where it was messy inside, trash on the floor while workers toss around a paper airplane. Oook. Coffee is usually always pretty good here. Even in the morning, sometimes they're super friendly. Other times, they're blahh but ultimately this location is the best one in the city to go to for quick service & consistency.“
“Donuts are amazing but do not expect happy and positive service. If you are a longtime customer you know that. One time I parked and was blocking the drive thru. There really was not great signage and the cook hung out the window and yelled “don’t block my drive thru!” I still continue to do business with them because the donuts are that good! Cash only!“
“I'm rating this compared to other dunkins and fast food places but it's Dunkin donuts we're new England we love Dunkin but it's not a restaurant it's fast food the Dunkin next to stop and shop is probably one of the best ones tho ,their usually always fast don't don't mess up orders or have attitudes, usually no line or of their is a line it's short“
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“This coffee shop reminds me of an antique dunkin donuts. The chain never evolved from the 90’s. The food is real good (I ordered sausage/egg/cheese on everything bagel). Service is great and staff is kind. Coffee is better than most places. Prices are comparable to DD which makes me wonder why the place has rusty table and chair legs as well as wood on the walls. The establishment is old but they continue to acquire customers because food and service are great.“
“I love Honey Dew coffee and pastries. Their donuts are usually larger and fuller than dunkin' and the coffee is better. I'm reviewing after reading the review that slams the staff. So unfair. This location puts one person in to run the drive-thru and inside. In the last week, I had 2 different employees and they were super nice - not just basic nice. I think the writer was attempting to be funny at the expense of others. 5/31/23 between 2:00 and 2:30 ish pm, there was an especially awesome employee working (young woman). She had a customer who order 8 assorted fancy beverages and a few pastries. I waited patiently (she's alone). A woman came to the drive thru (I heard the employee inform her that she was alone and on a big order but that she would get to her asap). She was quick and pleasant while working on the big order and apologizing for the wait to others. The drive thru lady comes storming in raving about her wait (couldn't care less about the rest of us inside). The person working told her not to worry about her coupon expiring while she was in line (she shouldn't have clicked on the coupon until she was at the window paying so that was really on her) & that she would take care of it. The raving woman was nasty and threatening this person's job claiming she knows the owner. This customer could be from "Orange is the new Black" NOT the employee! If the owner/manager is reading this, give the employee a bonus for staying calm and cool under pressure and having the guts to tell the woman that she wasn't going to serve her at all if she continued being unpleasant. I would have applauded but the customer/beast looked like she was a brawler and I'm not...“
“Service EXCELLENCE!!THE VERY BEST Bakery OMGOODNESS!! ? U GOTTA TRY THE APPLE FRITTAS WOOHOO!!!!!! WJDECRUZKid-friendliness: The lovely Coffee Maiden will make any child happy and feel SPECIAL!!!Wheelchair accessibility: The mobile chair community is in there every morning socializing and enjoying the deliciousness that only THIS COFFEE HOUSE exudes“
“This is my favorite Dunkin Donuts in the City of New Bedford.I go there every morning,the service and food is always on point.The staff that work the morning shift are very friendly and nice and don't seem to be dead inside like most other Dunkins.I highly recommend.“
“I really like this Dunkin although they don't have a drive tru you go inside to place your order and there always quick not along wait at all and I've always been pleased with all my orders from there breakfast sandwiches ? to iced coffees,lattes,cold brews and flavored drinks and donuts to you won't be disappointed thats my honest review for this location.“
“Another satisfying visit. Blueberry and pistachio muffins were moist and the blueberry had plenty of blueberries throughout. Cinnamon twist pastry thing was good, especially after tossing it on the microwave for a few seconds. Cupcake way too sweet for my liking, but my child is a huge fan! Reasonably priced considering the quality and taste. Staff very friendly and patient with my indecisiveness. Coziest little establishment.“