Really confused about this business. Refused to scoop any but 2 ice cream flavors on a Saturday evening because they were all “frozen rock solid”. Which I get is annoying but can we implement some process changes so an ice cream place can serve ice cream? Looking forward to eventually being able to come here.
Atmosphere: 1
Food: 1
Service: 1
Mac Smith
I've given this place a couple of shots; been terribly disappointed by the stale donuts and old avocado toast.
William Neal
The ice cream is great always but I’ve got to call this store out for having soft ice cream. It is supposed to be served firm - not as a sweet, almost liquid concoction. Looking at the freezer units with easily an inch or more of ice accumulation it’s easy to see the inefficiencies and cause of the softness. Pull the tubs, defrost the freezer and check the temperatures - it’s not any more complicated than that.
Rae L. D. Kridel
The staff is SLOWWWWW. I sit there at the window and watch them aimlessly wander back and forth with no sense of urgency, no efficiency, no idea what they’re doing, and that’s IF they actually have what you order (they often don’t). They run out of the flavor of the month 2-3 weeks in, they rarely have the ingredients to make my favorite item, and often don’t have even the most basic BR flavors. One trip, they were out of chocolate, mint chocolate chip, strawberry cheesecake, cherries jubilee, etc. and one SHOCKING visit in mid-summer on Saturday (mid-day) they had no ice cream at all. None! They said that they were cleaning that part of the store. How is that even possible‽‽‽ it’s like going to MCDonald’s and being told they don’t have any burgers or fries, but they have the rest. I gladly drive 15 minutes farther away to go to the one in Ellicott City on Baltimore National Pike (by The Mint Room) because they always have everything and work efficiently.
Derek Gueldenzoph
Closed early as we pulled up…even when we said birthday ice cream trip!!! So poor.
Philip McLemore
Just went there and there ice cream is the bomb ?
Elliot Zorn
Service was way too slow
Peter H (pistolpete_84)
This is the slowest DD, I've ever been to. If there are 3 cars at the window it means there are 5 cars hiding in line to order on the other side of the building. 2 stars because orders are usually correct. Ordering ahead on the app does nothing to alleviate this.Also, came here on DD day where you could get a free medium coffe with an order and didn't realize I needed to add it to my order. I asked about it at the window to see if they could toss one in since thats why I came and they wouldn't. I realize this is 100% on me but that little something would have gone a long way.
Boris Jackson
The staff was very kind,. They were attentive and quick.
aprille s
Very pleasant experience. the girl who always takes my order, I think her name is Kaitllyn. She knows my order by heart and always works hard to get orders done on time. I love this dunkin/baskin-robbins location and would recommend anyone to eat at this location!
Weekend service is horrible. Slow, cannot run the register and over charging is rampet. Could be a great unit as it is a drive through and in a good location.certainly not as consistent nor good as the route 40 unit.
Donald Grue
Stopped in today to get some Ice Cream and they had none available that could be scooped. Only pints in the freezer for purchase. Off to somewhere else for an ice cream cone.
Went here once, they messed up my order by not checking if they had chocolate chip cookie dough ice cream and then tried to just give me cookies and cream without asking me if that's what I wanted. I made the mistake of coming back again another day, this time after 8pm. BR website says they are open until 9pm. Went to drive thru, no answer but the board was lit up like they were still open. Drove to the front door, was met by a worker who said they closed at 8pm. No sign posted saying what their hours were.Two bad experiences means never coming back there again. Save a headache and go to a different BR nearby.
Melissa Varney
We arrived at 8:00 when the store was still open (and their hours online say 9pm closing) and after standing and waiting for 5 minutes, the young lady behind the counter refused to take our order and specifically indicated that our displeasure was “not her problem.” Won’t be shopping there again!!
Really confused about this business. Refused to scoop any but 2 ice cream flavors on a Saturday evening because they were all “frozen rock solid”. Which I get is annoying but can we implement some process changes so an ice cream place can serve ice cream? Looking forward to eventually being able to come here.
Atmosphere: 1
Food: 1
Service: 1
I've given this place a couple of shots; been terribly disappointed by the stale donuts and old avocado toast.
The ice cream is great always but I’ve got to call this store out for having soft ice cream. It is supposed to be served firm - not as a sweet, almost liquid concoction. Looking at the freezer units with easily an inch or more of ice accumulation it’s easy to see the inefficiencies and cause of the softness. Pull the tubs, defrost the freezer and check the temperatures - it’s not any more complicated than that.
The staff is SLOWWWWW. I sit there at the window and watch them aimlessly wander back and forth with no sense of urgency, no efficiency, no idea what they’re doing, and that’s IF they actually have what you order (they often don’t). They run out of the flavor of the month 2-3 weeks in, they rarely have the ingredients to make my favorite item, and often don’t have even the most basic BR flavors. One trip, they were out of chocolate, mint chocolate chip, strawberry cheesecake, cherries jubilee, etc. and one SHOCKING visit in mid-summer on Saturday (mid-day) they had no ice cream at all. None! They said that they were cleaning that part of the store. How is that even possible‽‽‽ it’s like going to MCDonald’s and being told they don’t have any burgers or fries, but they have the rest. I gladly drive 15 minutes farther away to go to the one in Ellicott City on Baltimore National Pike (by The Mint Room) because they always have everything and work efficiently.
Closed early as we pulled up…even when we said birthday ice cream trip!!! So poor.
Just went there and there ice cream is the bomb ?
Service was way too slow
This is the slowest DD, I've ever been to. If there are 3 cars at the window it means there are 5 cars hiding in line to order on the other side of the building. 2 stars because orders are usually correct. Ordering ahead on the app does nothing to alleviate this.Also, came here on DD day where you could get a free medium coffe with an order and didn't realize I needed to add it to my order. I asked about it at the window to see if they could toss one in since thats why I came and they wouldn't. I realize this is 100% on me but that little something would have gone a long way.
The staff was very kind,. They were attentive and quick.
Very pleasant experience. the girl who always takes my order, I think her name is Kaitllyn. She knows my order by heart and always works hard to get orders done on time. I love this dunkin/baskin-robbins location and would recommend anyone to eat at this location!
Restaurantji Recommends
Weekend service is horrible. Slow, cannot run the register and over charging is rampet. Could be a great unit as it is a drive through and in a good location.certainly not as consistent nor good as the route 40 unit.
Stopped in today to get some Ice Cream and they had none available that could be scooped. Only pints in the freezer for purchase. Off to somewhere else for an ice cream cone.
Horrible service, rude employees, subpar ice cream (108 at Bendix Rd).
Went here once, they messed up my order by not checking if they had chocolate chip cookie dough ice cream and then tried to just give me cookies and cream without asking me if that's what I wanted. I made the mistake of coming back again another day, this time after 8pm. BR website says they are open until 9pm. Went to drive thru, no answer but the board was lit up like they were still open. Drove to the front door, was met by a worker who said they closed at 8pm. No sign posted saying what their hours were.Two bad experiences means never coming back there again. Save a headache and go to a different BR nearby.
We arrived at 8:00 when the store was still open (and their hours online say 9pm closing) and after standing and waiting for 5 minutes, the young lady behind the counter refused to take our order and specifically indicated that our displeasure was “not her problem.” Won’t be shopping there again!!