Love it!! ?I was running late a few days ago to pick up my takeout order, and one of the guys waited after closing for me to pick up my food!! ?♂️Kudos, and thank you!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Chilli Bread Bowl
Naomiee Kirby
Rude mannersNot professionalNot clean no mannersNot caringDon’t say nice words to customersRude managementParking: Frederick Md
Atmosphere: 1
Food: 1
Service: 1
Janet Cugini
Great place for breakfast and lunch.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Asiago Bagel
Lindsey Miller
Beyond terrible. Was waiting for a pick up and the girl with the red streak proceeded to complain that it’s a big order and have an attitude. She was continually rolling her eyes at customers and walking away from people trying to order. The other cashier turned to her and said how the job makes her miserable. The third cashier proceeded to go in and start yelling at the kitchen about the pick up order and making a scene. All of this was unnecessary and stemming from the cashier with the red and black hair asking what I was waiting for after having been waiting ten minutes with no acknowledgement.
Steve
First of all, this place is excellent the staff work so dam hard and get such disrespect by customers. I come in often, and how people talk to the staff is unacceptable. Angel is accommodating and hard-working; she is always willing to help me. Quantae always ensures orders are correct; he works hard to ensure they are correctly put together and have everything in them before they are handed out. People who are on here complain about how they mess up their orders. I have seen the same people come in, demanding their order immediately and not giving the staff a moment to ensure they have gotten all the pieces together before the customer is already in their face. Then some people make the food, like Kurt, who is exceptionally hard-working. I’ve come in several days where he is swamped, making sure that orders are kept up, but he’s always willing and able to stop and help me directly face-to-face. He makes sure that the customer in front of him is taken care of while also accommodating those placing orders online. There’s also Trel back in the kitchen; he Is working and is willing to help a customer when they need it. He makes sure that certain things are kept up on the counter so that customers can quickly grab them and go without needing to interrupt Kurt‘s work. Overall, this location is probably the best store in Maryland; there are more than a bunch of fast-food workers who don't care. They work as a team and care about each other.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Harrison
Food was great had an avacodo tuna
Atmosphere: 4
Food: 5
Service: 4
Joshua Mendez
We typically order to go. It's overpriced and portion sizes are abysmal. We still like it the food, but like Panera more for the convenience. It's definitely not the old Panera we are used to. My biggest grip is that our online orders seem to always be missing something or the size of the item is off, i.e., a small soup when a large was ordered. That staff is always friendly and fixes the mistake, so that's nice. We just wish we didn't have to wait 10-15 min after a online pickup was reported as ready and then have to double check the order because we know something will be incorrect.
Atmosphere: 3
Food: 4
Service: 4
Erick Perez
Need to update the chairs with a little more padding but besides that , they're friendly and very quick with the food ?.
Atmosphere: 4
Food: 5
Service: 5
Steve Steele
Disgusted. No direction. Just blank stares then you ask for your order to be filled and it was nothing but attitude. Sorry I tipped. I should have waited to see how horrible the service would be first.
Atmosphere: 4
Food: 4
Service: 1
Vickie Green
Tables were dirty, bathroom had np soap and I was wondering how the people that prepared the food washed their hands. Made me sick to my stomach. Panera Bread has to tighten up.
Panera has changed so much. At this particular store today, it felt like everyone hated their job. The breakfast sandwich was barely edible, not to mention the small portion.
Atmosphere: 5
Food: 1
Service: 1
Trinity Mcintyre
The sandwich i ordered was nasty i got a big bite of avocado and there wasn't any flavor, the workers where kinda of rude and looked like they hated there
Atmosphere: 3
Food: 1
Service: 1
Heidi Joyner
I come 9am I was disappointed run out hot tea green tea and run out bagels. I not come again. Wish they more back up left. ?
Ally G
Worst customer service experience I have ever had in my entire life. Ordered food through the online app, picked the food up to realize one of the items was incorrect. Went back to the establishment to receive the correct food I had ordered. The employee basically took the bag out of my hands and walked away without listening and monotonously said “They’re making it now.” Only to make the other order that was on the receipt I had already received. If the employee would have actually listened to me instead of running away she would’ve realized I had said the other item. No words are exchanged yet again and she walks away, so I sit and wait. She comes back with what I assume is the correct order and slides the bag across the counter and yet again, walks away with no words. Working in customer service myself I assumed an “I’m sorry we completed your order wrong.” Or “We apologize for your wait.” Because at that point I had been sitting for a while while she “attempted” to fix the mishap. No accountability, no responsibility, simply walking away each time because she did not want to deal with the situation at hand that was clearly a mistake on someone’s part, on her team. Im simply writing this because there will be no reconciliation or consequences on her part or the establishment. I have never had an issue with this particular store up until this point but I will not be returning simply due to the awful interaction with this employee.
Love it!! ?I was running late a few days ago to pick up my takeout order, and one of the guys waited after closing for me to pick up my food!! ?♂️Kudos, and thank you!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Chilli Bread Bowl
Rude mannersNot professionalNot clean no mannersNot caringDon’t say nice words to customersRude managementParking: Frederick Md
Atmosphere: 1
Food: 1
Service: 1
Great place for breakfast and lunch.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Asiago Bagel
Beyond terrible. Was waiting for a pick up and the girl with the red streak proceeded to complain that it’s a big order and have an attitude. She was continually rolling her eyes at customers and walking away from people trying to order. The other cashier turned to her and said how the job makes her miserable. The third cashier proceeded to go in and start yelling at the kitchen about the pick up order and making a scene. All of this was unnecessary and stemming from the cashier with the red and black hair asking what I was waiting for after having been waiting ten minutes with no acknowledgement.
First of all, this place is excellent the staff work so dam hard and get such disrespect by customers. I come in often, and how people talk to the staff is unacceptable. Angel is accommodating and hard-working; she is always willing to help me. Quantae always ensures orders are correct; he works hard to ensure they are correctly put together and have everything in them before they are handed out. People who are on here complain about how they mess up their orders. I have seen the same people come in, demanding their order immediately and not giving the staff a moment to ensure they have gotten all the pieces together before the customer is already in their face. Then some people make the food, like Kurt, who is exceptionally hard-working. I’ve come in several days where he is swamped, making sure that orders are kept up, but he’s always willing and able to stop and help me directly face-to-face. He makes sure that the customer in front of him is taken care of while also accommodating those placing orders online. There’s also Trel back in the kitchen; he Is working and is willing to help a customer when they need it. He makes sure that certain things are kept up on the counter so that customers can quickly grab them and go without needing to interrupt Kurt‘s work. Overall, this location is probably the best store in Maryland; there are more than a bunch of fast-food workers who don't care. They work as a team and care about each other.
Atmosphere: 5
Food: 5
Service: 5
Food was great had an avacodo tuna
Atmosphere: 4
Food: 5
Service: 4
We typically order to go. It's overpriced and portion sizes are abysmal. We still like it the food, but like Panera more for the convenience. It's definitely not the old Panera we are used to. My biggest grip is that our online orders seem to always be missing something or the size of the item is off, i.e., a small soup when a large was ordered. That staff is always friendly and fixes the mistake, so that's nice. We just wish we didn't have to wait 10-15 min after a online pickup was reported as ready and then have to double check the order because we know something will be incorrect.
Atmosphere: 3
Food: 4
Service: 4
Need to update the chairs with a little more padding but besides that , they're friendly and very quick with the food ?.
Atmosphere: 4
Food: 5
Service: 5
Disgusted. No direction. Just blank stares then you ask for your order to be filled and it was nothing but attitude. Sorry I tipped. I should have waited to see how horrible the service would be first.
Atmosphere: 4
Food: 4
Service: 1
Tables were dirty, bathroom had np soap and I was wondering how the people that prepared the food washed their hands. Made me sick to my stomach. Panera Bread has to tighten up.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Fresh made salad.
Atmosphere: 5
Food: 5
Service: 5
Panera has changed so much. At this particular store today, it felt like everyone hated their job. The breakfast sandwich was barely edible, not to mention the small portion.
Atmosphere: 5
Food: 1
Service: 1
The sandwich i ordered was nasty i got a big bite of avocado and there wasn't any flavor, the workers where kinda of rude and looked like they hated there
Atmosphere: 3
Food: 1
Service: 1
I come 9am I was disappointed run out hot tea green tea and run out bagels. I not come again. Wish they more back up left. ?
Worst customer service experience I have ever had in my entire life. Ordered food through the online app, picked the food up to realize one of the items was incorrect. Went back to the establishment to receive the correct food I had ordered. The employee basically took the bag out of my hands and walked away without listening and monotonously said “They’re making it now.” Only to make the other order that was on the receipt I had already received. If the employee would have actually listened to me instead of running away she would’ve realized I had said the other item. No words are exchanged yet again and she walks away, so I sit and wait. She comes back with what I assume is the correct order and slides the bag across the counter and yet again, walks away with no words. Working in customer service myself I assumed an “I’m sorry we completed your order wrong.” Or “We apologize for your wait.” Because at that point I had been sitting for a while while she “attempted” to fix the mishap. No accountability, no responsibility, simply walking away each time because she did not want to deal with the situation at hand that was clearly a mistake on someone’s part, on her team. Im simply writing this because there will be no reconciliation or consequences on her part or the establishment. I have never had an issue with this particular store up until this point but I will not be returning simply due to the awful interaction with this employee.
Atmosphere: 1
Food: 1
Service: 1