Buffalo Wild Wings

230 Railway Ln, Hagerstown
(301) 766-7250

Recent Reviews

Nathan Puffenbarger

I've had bad experiences in the past and haven't been back in years... that being said, this past experience was by far one of the best. Our server was polite and professional, we asked for EXTRA CRISPY wings and finally we got extra crispy wings and they were delicious! Everything about this visit was good. Thank you BWW.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Traditional Wings, Medium, BBQ

Jennifer C

The new way of running things of Buffalo wild wings is upsetting. Not because it’s electronic, but because the lack of service has a sitting here for an hour waiting on our food and there are two table's in here one of those is us. You seat yourself now, which honestly I kinda like. However, waiting for the bartender for 15 minutes just to show up when there is nobody in here except for us is a problem. And you order electronically, which would be great because I thought it would be a more speedy service and instead it has us waiting 25 minutes for queso and chips and it has been an hour and we’re still waiting on a burger and six wings. Nobody has come out to refill our drinks. :(Had to update - food came and it’s COLD!

Atmosphere: 1

Food: 3

Service: 2

Jacob Shifler

The food was great and the service was excellent. My server was great but I don’t remember her name. The people leaving bad reviews are crazy for complaining.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings

Lee Megee

my server, faith, was incredible, super sweet, and friendly! food came out in a timely manner and i thoroughly enjoyed my chicken ceasar salad.would happily come here again, especially if faith was working!

Atmosphere: 5

Food: 5

Service: 5

Eric Minor

Wrong orders brought to table (made wrong in kitchen) then waited another 30 minutes for our original order. Waitress kept apologizing when food made it to the table food was lukewarm.Waitress stated it was her 5th double shift in a row and she could barely function.

Atmosphere: 3

Food: 1

Service: 2

Laura Castaneda

The servers we've had, Britney and Ayrika (spelling?) are lovely. The food has been disappointing. For example, my order was messed up twice last time, and I didn't even ask for modifications.

Atmosphere: 3

Food: 1

Service: 5

Carol Brunner

While my server was lovely and fairly attentive, I was really put off by the general atmosphere and some choices the BWW corporate and local management is making. For one, I had to choose my own seat and was sat without a menu. On the table, I was expected to scan a code on the in order to look at the menu through my phone - which was kind of irritating because it felt like a cheap experience and if I had a larger order or was order for my whole family - I would be pissed. The most IRRITATING aspect of the whole visit was that I was REQUIRED to pay for my meal by providing my name, phone number, email, and manually type in my CARD INFO into the online client ?? What in the world? Am I ordering off amazon?? it took like ten minutes and half the time kept crashing. And why do I need BWW to have all my personal data?? to pay?? Who does that?? Couldnt find anyone to give us a to-go bag, and stood at the take out window for like five minutes with no help, just to see a (what I assume is a manager given the polo) come out the bathrooms, walk right in front of us, and not give one moments look up from his phone to help as he went into the back. Wasted my time here, literally. Was cumbersome, confusing, and unfortunate experience.

Atmosphere: 2

Service: 3

Thomas Weitzel

It's going down hill. Service is fine, they are just short staffed. Can't find anyone to work they said.To bad, use to be a fun spot

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Traditional Wings, Wings, Hot, Chicken Wings

Dezzeh Peck

Stop putting stuff on people's food that they CLEARLY ASK YOU NOT TO PUT , like the onions in my food that i REMOVED thank you ?

Atmosphere: 2

Food: 4

Service: 2

Almighty Ballin

Wings were dry, barely any sauce every time I order on dayshift my food is always horrible. Shouldn’t have to order food on a certain shift for it to be good not going back to this location.

Atmosphere: 1

Food: 1

Service: 1

Big Blakk

Very friendly staff, and great atmosphere. The bad part about my visit was that the burgers I ordered at other B-Dub locations are great, juicy and full of flavor. The American cheeseburger I ordered yesterday was horrible. Zero flavor, and the burger texture was very dry. The fries tasted like they were cooked in 5 day oil. Sad to say I won't be going back to this location.

Atmosphere: 5

Food: 1

Service: 3

Troy Niessner

Wings needed more sauce . Biggest thing for me is it was my first time and it through me off that you have to seat your self and order you food online.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Street Tacos, Wings

Edgar Arriola

Me and my family waited for more than 30 minutes and never got a server. Asked to talk to the manager and was completely rude, only think he said was "what do you want me to do" very unprofessional.

Service: 1

Mike Miller

Food was great. Our server kept forgetting we were

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Wings

Kathryn Palmer

This b dub is the best ever!!! I was late picking up my takeout due to a car accident and they remade my wedges so they would be hot.

Atmosphere: 5

Food: 5

Service: 5

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