“Ordered a large pizza and Cinna pull aparts online. Got to the store and the worker (or manager?) Informed me they were out of the cinna pull aparts. His solution was to immediately send out a driver to the store to get more ingredients to make them. The best part? He fully refunded me for the extra wait time and when I tried to purchase some ranch separately he threw them in on the house. Never experienced customer service like that. This papa John's location is in good hands“
“I went in to order two small pizzas since me and my husband like two different things. Ashley saved me money and said it would be cheaper to do two larges with their take out special. I appreciate her speaking up and letting me know.Thank you!“
“I ordered this on Doordash. I got a cookie, cheese bread, and pizza. They gave me someone else's wings instead of my pizza. After getting my credit from Doordash for the pizza, I reordered the pizza only. I have a five year old who's very hungry now. I called Papa John's to alert them and asked them politely to rush. My pizza came quickly via Doordash again, but with a free cookie and cheese bread. They remade the whole order without me asking or demanding anything. Now I'm only angry because I ate too much. Way to make things right. Will order again.“
“I just had a wonderful experience at this Papa John's location. My husband and I ordered two Philly Cheesesteak Parmesan Crusted Papadias and the 6 cheese Tuscan Cheese Sticks, and they put tomatoes on mine (I'm assuming it was a new employee.) Well, I am deathly allergic to tomatoes.My husband walked in and told the manager as such. I unfortunately didn't get his name, but he was generous enough to remake my food himself, and refunded the entire order!We were ecstatic! Could not recommend him and this location enough.“