I took my 2 children there around noon last week and there was only one young man working in the entire building. He said someone had called in sick. He was very polite. He brought our food and drinks out to us on the patio. My drink was made hot and I had ordered frozen. When I brought it to his attention he remade it with a smile and brought it out to the patio again when he was done. To that young man, if you read this your customer service was fantastic! The reason I rated with 3 stars was because the double chocolate muffin I had ordered for my son was almost rock solid so it had to have been sitting there for days. The display case only had 5 or 6 muffins total in the whole case so maybe that should've been a red ? and also because I think whomever is in charge of that location should have either found him so E help by covering that shift either with another employee or they themselves should have stepped up to help him.
Danielle Thurston
Hate having to come here but I have to for my work. Unprofessional employees and very unorganized. Theirs one guy there with curly hair who knows what he is doing. Don't bother placing an online order the night before because apparently you have to do it while they are still open because the morning crew can't fulfill the order. I simply wanted to be guarenteed the type of bagels I have to get for work so I can just pick them up in the morning but the lady first told me because I placed it too late the night before they didn't get to it then when I asked for a refund she told me she already voided the order earlier before I got there because they were out of the bagels I ordered. WHICH IS WHY I ORDERED THE NIGHT BEFORE SO WHEN THE MORNING CREW MADE BAGELS THEY COULD SET ASIDE THE ONES I ORDERED FOT PICK UP. I am usually not the type to complain or be rude, but I've had it with this place.
Brad Schmidt
Stay clear of this place. I am a former employee of Big Apple Bagels on S. Westnedge Ave in Portage. This restaurant is completely falling apart. The owner cares little about the state of the restaurant and does the absolute bare minimum to keep it running. We are constantly out of many food items and utensils. The back of the restaurant is not clean. I tell my friends and family to not come here for concern to their health. All of the food is of low quality and microwaved in dirty microwaves. The food here is greatly overpriced. Employees are given little to no training. In fact, the turn over rate of employees there is astounding. Save your time, money, and possible health by not coming here.
Steve Emmert
Four people working here, not a competent one among them. Messed up my very simple order, twice. You'd think someone working in a bagel shop would be able to tell the difference between a chocolate chip bagel and a cinnamon raisin bagel. Nope. Twice. And they somehow didn't notice their toaster wasn't actually toasting. How do you pick up a bagel that has just come out of the toaster and not notice it's not even warm, let alone toasted? They just shove the room temperature bagel in a bag and hand it to the customer. Set your expectations appropriately if you choose to go here.
Carrie Desjardins
This is the slowest bagel shop I’ve ever been to. It took 17 minutes from the time that I ordered for them to toast a plain bagel and put plain cream cheese in a container. I’ve been coming here once a month or so for over a year, hoping my experience gets quicker but they never seem to have enough employees working to run efficiently. They have one poor teenager making everyone’s order and he can only do one thing at a time. The other employee running the cash register just stands there staring at everyone while we wait for the other one to make things one at a time. The manager? He walked out, looked at the line and disappeared again. Bagel Bummer dude.
Madison Greenman
Very dissapointed with their lack of management and staffing. It's pretty dissapointing to see a general disregard for the safety of their employees. I'm pretty sure having all minors at the store is not ok. The management should be ashamed. Not to mention the fact that they where pretty much out of bagles. Get it tougher guys!
jessica ryan
The poor guy at the register today clearly wasn't trained properly. He was ringing up orders incorrectly and when he asked for help from management they just came over and fixed the order for him without giving instruction on how to accurately ring up items. Everything was chaotic and unorganized. There were 2 groups of people who came in after us that got their food before us and the staff had to ask us what we ordered and made it after the people behind us got their food and left. There was one untrained cashier to 5 people preparing bagels and somebody more experienced could have been ringing up people with him and helping him learn the register. Plus side, your bagels are excellent, wish there was a better training program for your new employees though, I felt bad for this guy, he kept asking for help and management was less than helpful and not very courteous to him.
Hailey Robinson
The poor cashier was poorly trained, and whenever he asked for help someone just came over and did it for him without showing him how. One cashier who needs more training, and five people chaotically making bagels. Somebody should have been at the register helping him out. Orders kept getting lost and mixed up. We waited about 10 minutes in line then about 20 more minutes just for the food, 3 bagels and 1 bagel sandwich. Two groups behind us got their food before ours, and once everyone left they asked us what our order was and they made it. The bagels are good though! They just need better staff and management
Roxie Tate
No one there can make a decent Chai but the food was good.
Matthew Moses
I love the play place they have set up outside for the kiddos. My kids love it too.
My order hadn’t even been started (or noticed) when I got there. So I was a solid 45 minutes from the time of order to get 3 bagel sandwiches on an otherwise not so busy morning. But at least they weren’t cold…so there’s that.
Jennica C.
The servers were nice and understanding but the location had none of the food I wanted. It was only 10 am when I came in but all of the bagels were gone except 2 weird flavors, same with cream cheese. My coffee was basically half water and just gross. I went with my boyfriend and they didn't have any of the 3 items he thought might sound good. We paid full price and waited 25 minutes for food that was basically whatever nobody else would eat that day, sandwiches were cold and the chicken was chewy.
Marilyn Davault
First time ordering, not sure if I'll order again. Lettuce was brown and wilted, hardly any meat, bagels were not toasted, Forgot my pickle. Both sandwiches were to have the onion/chive cream cheese, both had plain making the sandwiches a little flavorless.
Wood Worx
Got done great bagels today, soft,chewy great tasting
ashley klip
Don’t recommend this location at ALL. I’m used to the Holland locations... which have bagels that are actually fluffy and full of meat veggies and whatever is supposed to be in the bagel/sandwich. This location repeatedly has disappointed me and people I have bought food for. Just today I ordered online and got two calls for a different bagel because they didn’t have any, no big deal totally fine... then when I got my food back to my girlfriends house, her sandwich was incorrect, my bagel I had toasted and cream cheese added had the thinnest layer I have ever seen someone put on a bagel... very disappointed and after multiple chances at this location I will not be going back. I’ll stick to the ones I know are worthy of my money.
I took my 2 children there around noon last week and there was only one young man working in the entire building. He said someone had called in sick. He was very polite. He brought our food and drinks out to us on the patio. My drink was made hot and I had ordered frozen. When I brought it to his attention he remade it with a smile and brought it out to the patio again when he was done. To that young man, if you read this your customer service was fantastic! The reason I rated with 3 stars was because the double chocolate muffin I had ordered for my son was almost rock solid so it had to have been sitting there for days. The display case only had 5 or 6 muffins total in the whole case so maybe that should've been a red ? and also because I think whomever is in charge of that location should have either found him so E help by covering that shift either with another employee or they themselves should have stepped up to help him.
Hate having to come here but I have to for my work. Unprofessional employees and very unorganized. Theirs one guy there with curly hair who knows what he is doing. Don't bother placing an online order the night before because apparently you have to do it while they are still open because the morning crew can't fulfill the order. I simply wanted to be guarenteed the type of bagels I have to get for work so I can just pick them up in the morning but the lady first told me because I placed it too late the night before they didn't get to it then when I asked for a refund she told me she already voided the order earlier before I got there because they were out of the bagels I ordered. WHICH IS WHY I ORDERED THE NIGHT BEFORE SO WHEN THE MORNING CREW MADE BAGELS THEY COULD SET ASIDE THE ONES I ORDERED FOT PICK UP. I am usually not the type to complain or be rude, but I've had it with this place.
Stay clear of this place. I am a former employee of Big Apple Bagels on S. Westnedge Ave in Portage. This restaurant is completely falling apart. The owner cares little about the state of the restaurant and does the absolute bare minimum to keep it running. We are constantly out of many food items and utensils. The back of the restaurant is not clean. I tell my friends and family to not come here for concern to their health. All of the food is of low quality and microwaved in dirty microwaves. The food here is greatly overpriced. Employees are given little to no training. In fact, the turn over rate of employees there is astounding. Save your time, money, and possible health by not coming here.
Four people working here, not a competent one among them. Messed up my very simple order, twice. You'd think someone working in a bagel shop would be able to tell the difference between a chocolate chip bagel and a cinnamon raisin bagel. Nope. Twice. And they somehow didn't notice their toaster wasn't actually toasting. How do you pick up a bagel that has just come out of the toaster and not notice it's not even warm, let alone toasted? They just shove the room temperature bagel in a bag and hand it to the customer. Set your expectations appropriately if you choose to go here.
This is the slowest bagel shop I’ve ever been to. It took 17 minutes from the time that I ordered for them to toast a plain bagel and put plain cream cheese in a container. I’ve been coming here once a month or so for over a year, hoping my experience gets quicker but they never seem to have enough employees working to run efficiently. They have one poor teenager making everyone’s order and he can only do one thing at a time. The other employee running the cash register just stands there staring at everyone while we wait for the other one to make things one at a time. The manager? He walked out, looked at the line and disappeared again. Bagel Bummer dude.
Very dissapointed with their lack of management and staffing. It's pretty dissapointing to see a general disregard for the safety of their employees. I'm pretty sure having all minors at the store is not ok. The management should be ashamed. Not to mention the fact that they where pretty much out of bagles. Get it tougher guys!
The poor guy at the register today clearly wasn't trained properly. He was ringing up orders incorrectly and when he asked for help from management they just came over and fixed the order for him without giving instruction on how to accurately ring up items. Everything was chaotic and unorganized. There were 2 groups of people who came in after us that got their food before us and the staff had to ask us what we ordered and made it after the people behind us got their food and left. There was one untrained cashier to 5 people preparing bagels and somebody more experienced could have been ringing up people with him and helping him learn the register. Plus side, your bagels are excellent, wish there was a better training program for your new employees though, I felt bad for this guy, he kept asking for help and management was less than helpful and not very courteous to him.
The poor cashier was poorly trained, and whenever he asked for help someone just came over and did it for him without showing him how. One cashier who needs more training, and five people chaotically making bagels. Somebody should have been at the register helping him out. Orders kept getting lost and mixed up. We waited about 10 minutes in line then about 20 more minutes just for the food, 3 bagels and 1 bagel sandwich. Two groups behind us got their food before ours, and once everyone left they asked us what our order was and they made it. The bagels are good though! They just need better staff and management
No one there can make a decent Chai but the food was good.
I love the play place they have set up outside for the kiddos. My kids love it too.
Restaurantji Recommends
My order hadn’t even been started (or noticed) when I got there. So I was a solid 45 minutes from the time of order to get 3 bagel sandwiches on an otherwise not so busy morning. But at least they weren’t cold…so there’s that.
The servers were nice and understanding but the location had none of the food I wanted. It was only 10 am when I came in but all of the bagels were gone except 2 weird flavors, same with cream cheese. My coffee was basically half water and just gross. I went with my boyfriend and they didn't have any of the 3 items he thought might sound good. We paid full price and waited 25 minutes for food that was basically whatever nobody else would eat that day, sandwiches were cold and the chicken was chewy.
First time ordering, not sure if I'll order again. Lettuce was brown and wilted, hardly any meat, bagels were not toasted, Forgot my pickle. Both sandwiches were to have the onion/chive cream cheese, both had plain making the sandwiches a little flavorless.
Got done great bagels today, soft,chewy great tasting
Don’t recommend this location at ALL. I’m used to the Holland locations... which have bagels that are actually fluffy and full of meat veggies and whatever is supposed to be in the bagel/sandwich. This location repeatedly has disappointed me and people I have bought food for. Just today I ordered online and got two calls for a different bagel because they didn’t have any, no big deal totally fine... then when I got my food back to my girlfriends house, her sandwich was incorrect, my bagel I had toasted and cream cheese added had the thinnest layer I have ever seen someone put on a bagel... very disappointed and after multiple chances at this location I will not be going back. I’ll stick to the ones I know are worthy of my money.