First time I ordered the smokehouse brisket and it was fantastic.
Food: 5
Service: 3
Recommended dishes: Smokehouse Brisket
Kelly Wilson
Waited 20 minutes for my meal, just to receive the wrong one. When I went back in to let them know i got the wrong sandwich the woman said "oh I know". So, was I purposely given the wrong sandwich in hopes I wouldn't notice? I ordered the chicken bacon and Swiss with no honey mustard, I got a chicken bacon and Swiss with EXTRA HONEY MUSTARD ONLY.I normally don't have such terrible service, but this was outrageous that I was purposely given the wrong sandwich.
Atmosphere: 2
Food: 3
Service: 1
Martin
Never going back to this Arby's. The girl that works there creeps me out. Foods not bad though.
Atmosphere: 1
Food: 3
Service: 1
Kelly Parsons
Terrible service. HARLEY. Called , she hung out on me after asking about my vanilla jamocka shake. Had no flavor, no chocolate.
Service: 1
Allen Gunn
Out was exactly as expected. A better fast food place than the others. Nice staff and
Atmosphere: 5
Food: 4
Service: 5
Tammie Ayers
Yes I love this Arby's they always decorate for each holiday It looks so pretty and makes the atmosphere nice ! ?
Came by at 9:30. Best staff in fast food ever gave a welcome recommendation of honey mustard with my Mac and cheese bites. The lady who served us specifically was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Chicken Bacon & Swiss Sandwich, Greek Gyro, Jalapeno Bites, Mozzerella Sticks, Curly Fries, Supposed to Be a Chicken Bacon Swiss, Salted Caramel and Chocolate Cookie
Kendra Milton
I canceled my order because I was told I couldn't order my drink without ice! You can't force me to have something that I don't want. I will keep my business elsewhere. I will also let others know as well.
Atmosphere: 1
Food: 1
Service: 1
Bev Pratt
They never have enough employees to keep the lobby open!
Atmosphere: 3
Food: 5
Service: 3
Jason galt
Good food, well prepared. Good crew currently. I'll be back.
This arbys is under new management. The old gm didn't care but the nice ladies that took over this store are awesome. Very clean, very fun interaction. Do recommend ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby
Michelle Hollon
Pulled up to drive thru to order and there were cochroaches on the speaker! Seeing that only 20 feet from back door of restaurant leads me to believe the roaches are inside too. This is a HUGE health hazard and not to mention disgusting ? train your employees to clean and hire an exterminater asap!-VERY DISAPPOINTING FOR OUR SMALL TOWN OF MASON MI...LEFT WITHOUT ORDERING!
Atmosphere: 1
Food: 3
Service: 3
Ryan Patrick
Spent 20 mins waiting in the dam drive thru. Absolutely ridiculous. Late back to work for some mediocre food. Never again!!
Food: 2
Service: 1
Brent Cragin
Dirty inside, sticky floors throughout. There were several items marked unavailable on the menu (we found out some were available, but only after ordering and paying), and others not listed but informed verbally while ordering. Fountain machine was watery across the board, a large ketchup refill for the pump was left out on the counter instead of in the empty dispenser, requiring you to use packets while inside. Food was terrible! Ordered 2 smokehouse brisket sandwiches (cheddar was out so ordered with Swiss **which they charged $0.50 on each and didn't mention**, but this wasn't even on the sandwich, the sandwiches were much thinner than usual and comprised of mainly fat in big chunks, the crispy onions were mushy and lacking, the barbecue sauce was lathered on so thick it could be used for another 4 sandwiches, seemingly to mask the rest of the issues. The most glaring issue was an earwig that fell out of one of the sandwich foil bags!). 3 of my family members had very upset stomachs after this, causing them to be sick immediately after. When brought up to the only employee still in the restaurant area, he walked to the back and disappeared with the rest, only to see them all outside on break while I was making a complaint online.
Atmosphere: 1
Food: 1
Service: 1
Rob & Chris Nix
Ok food was ok. The curly frys were only filled halfway in the container. The floors were slippery. Someone could fall. They need washed with hot water and soap. The female restroom needed cleaned and toilet paper. My husband was waiting to us the men's restroom when a employee who had been in there for about 15 to 20 minutes (must of took he's break in there). But as he waited he watched the manager bring back and order from outside and completed she wish they would make up there minds and the processed to dump the fries back with the other one mix them up and refill the fry boxes. I would not eat there again.
First time I ordered the smokehouse brisket and it was fantastic.
Food: 5
Service: 3
Recommended dishes: Smokehouse Brisket
Waited 20 minutes for my meal, just to receive the wrong one. When I went back in to let them know i got the wrong sandwich the woman said "oh I know". So, was I purposely given the wrong sandwich in hopes I wouldn't notice? I ordered the chicken bacon and Swiss with no honey mustard, I got a chicken bacon and Swiss with EXTRA HONEY MUSTARD ONLY.I normally don't have such terrible service, but this was outrageous that I was purposely given the wrong sandwich.
Atmosphere: 2
Food: 3
Service: 1
Never going back to this Arby's. The girl that works there creeps me out. Foods not bad though.
Atmosphere: 1
Food: 3
Service: 1
Terrible service. HARLEY. Called , she hung out on me after asking about my vanilla jamocka shake. Had no flavor, no chocolate.
Service: 1
Out was exactly as expected. A better fast food place than the others. Nice staff and
Atmosphere: 5
Food: 4
Service: 5
Yes I love this Arby's they always decorate for each holiday It looks so pretty and makes the atmosphere nice ! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Curly Fries, Roast Beef
Came by at 9:30. Best staff in fast food ever gave a welcome recommendation of honey mustard with my Mac and cheese bites. The lady who served us specifically was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Chicken Bacon & Swiss Sandwich, Greek Gyro, Jalapeno Bites, Mozzerella Sticks, Curly Fries, Supposed to Be a Chicken Bacon Swiss, Salted Caramel and Chocolate Cookie
I canceled my order because I was told I couldn't order my drink without ice! You can't force me to have something that I don't want. I will keep my business elsewhere. I will also let others know as well.
Atmosphere: 1
Food: 1
Service: 1
They never have enough employees to keep the lobby open!
Atmosphere: 3
Food: 5
Service: 3
Good food, well prepared. Good crew currently. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This arbys is under new management. The old gm didn't care but the nice ladies that took over this store are awesome. Very clean, very fun interaction. Do recommend ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby
Pulled up to drive thru to order and there were cochroaches on the speaker! Seeing that only 20 feet from back door of restaurant leads me to believe the roaches are inside too. This is a HUGE health hazard and not to mention disgusting ? train your employees to clean and hire an exterminater asap!-VERY DISAPPOINTING FOR OUR SMALL TOWN OF MASON MI...LEFT WITHOUT ORDERING!
Atmosphere: 1
Food: 3
Service: 3
Spent 20 mins waiting in the dam drive thru. Absolutely ridiculous. Late back to work for some mediocre food. Never again!!
Food: 2
Service: 1
Dirty inside, sticky floors throughout. There were several items marked unavailable on the menu (we found out some were available, but only after ordering and paying), and others not listed but informed verbally while ordering. Fountain machine was watery across the board, a large ketchup refill for the pump was left out on the counter instead of in the empty dispenser, requiring you to use packets while inside. Food was terrible! Ordered 2 smokehouse brisket sandwiches (cheddar was out so ordered with Swiss **which they charged $0.50 on each and didn't mention**, but this wasn't even on the sandwich, the sandwiches were much thinner than usual and comprised of mainly fat in big chunks, the crispy onions were mushy and lacking, the barbecue sauce was lathered on so thick it could be used for another 4 sandwiches, seemingly to mask the rest of the issues. The most glaring issue was an earwig that fell out of one of the sandwich foil bags!). 3 of my family members had very upset stomachs after this, causing them to be sick immediately after. When brought up to the only employee still in the restaurant area, he walked to the back and disappeared with the rest, only to see them all outside on break while I was making a complaint online.
Atmosphere: 1
Food: 1
Service: 1
Ok food was ok. The curly frys were only filled halfway in the container. The floors were slippery. Someone could fall. They need washed with hot water and soap. The female restroom needed cleaned and toilet paper. My husband was waiting to us the men's restroom when a employee who had been in there for about 15 to 20 minutes (must of took he's break in there). But as he waited he watched the manager bring back and order from outside and completed she wish they would make up there minds and the processed to dump the fries back with the other one mix them up and refill the fry boxes. I would not eat there again.
Atmosphere: 1
Food: 4
Service: 1