I’ve been to this location countless times. I frequent every tropical smoothie near me and far. As it is my favorite restaurant for fast, healthy food. Today’s experience was an exception. It was terrible. We were never acknowledged by the staff. They were a little bit busy. Which I understand however, they never looked at any of the three customers. Myself included. Never said we’d be with you in a moment or anything. I left.
Atmosphere: 1
Service: 1
HOO - RAY
People go to Tropical Smoothie, for smoothies. Not for a fruit and vegetable blended slushie from 7/11. This is the 4th time I've had this issue at this location (mind you, it wasn't busy and there was no rush). When you can tell just by looking that your smoothie wasn't blended fully, you know it's not going to be good. I go here because it's close to work. Not anymore. Too inconsistent.Do better
Atmosphere: 2
Food: 2
Service: 2
Jeffery Howell
Great
Atmosphere: 5
Food: 5
Service: 5
Amitha Pious
Ordered the Island green detox smoothie. It was a large cup and the edible straw was great. Wish I ordered more
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Island Green Smoothie
Barb H
Rude rude rude ! Idk who does the hiring but it’s been like this for two years now . They have their boyfriends there while working. Terrible listening, and hold conversations with each other instead of talking to the customers . They don’t change their gloves after talking on the phone .
Quoc Le
I’ve waited over 15 minutes until they finally realized that they forgot to start my order. It wasn’t even a busy time when I ordered, and just did not pay attention the fact I waited so long.
Michael
This is one of the better locations I’ve been to. This is way better than the one down the road on Grand River and Wixom.
Tonya Richardson
Visited a couple of times. Smoothies good, the restaurant could be cleaner.
Mathew Musallam
Ordered my smoothie for 725am. Got there and no one was there. As I was pulling out someone was getting there to open the store 30 min late. Not very reliable open times. The smoothies are good when it's open though.
Caitlin Rae
Walked in, stood for 5 mins before Ricky greeted me. Chose to finish the dishes before even acknowledging that I was standing there when he made eye contact with me when I walked in. There was a girl in the back who seen me and again failed to acknowledge me or even say hi. Ordered a hummus wrap. The avocado must’ve been expired bc it sour. Horrible customer service.
Super rude. I walked in and no one said anything to and I stood at the register for about 5 minutes with employees looking at me yet not speaking nor even saying one moment before I just walked out. Customer service is TERRIBLE!! And a girl was in there with a night scarf around her head.
Leonardo Vitale
Lexi was amazing! This is my new Trop Smooth to go to!
DeannaMathers Bliss
Best Smoothies EVER! Glad to see one is coming to my city in Jackson
Winter W.
First time trying Tropical Smoothie Cafe! I downloaded the app and was rewarded with a free smoothie. It was easy to order on the mobile app and pick up was a breeze. The mobile order pick up area is next to the register - there's a shelf with your order receipt and sticker on the cup so you know which order is yours. My order was ready when I arrived and the smoothie is huge! I ordered the Island Punch and it was delicious! I didn't stay, but the place looks pretty open and several seating options.
I’ve been to this location countless times. I frequent every tropical smoothie near me and far. As it is my favorite restaurant for fast, healthy food. Today’s experience was an exception. It was terrible. We were never acknowledged by the staff. They were a little bit busy. Which I understand however, they never looked at any of the three customers. Myself included. Never said we’d be with you in a moment or anything. I left.
Atmosphere: 1
Service: 1
People go to Tropical Smoothie, for smoothies. Not for a fruit and vegetable blended slushie from 7/11. This is the 4th time I've had this issue at this location (mind you, it wasn't busy and there was no rush). When you can tell just by looking that your smoothie wasn't blended fully, you know it's not going to be good. I go here because it's close to work. Not anymore. Too inconsistent.Do better
Atmosphere: 2
Food: 2
Service: 2
Great
Atmosphere: 5
Food: 5
Service: 5
Ordered the Island green detox smoothie. It was a large cup and the edible straw was great. Wish I ordered more
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Island Green Smoothie
Rude rude rude ! Idk who does the hiring but it’s been like this for two years now . They have their boyfriends there while working. Terrible listening, and hold conversations with each other instead of talking to the customers . They don’t change their gloves after talking on the phone .
I’ve waited over 15 minutes until they finally realized that they forgot to start my order. It wasn’t even a busy time when I ordered, and just did not pay attention the fact I waited so long.
This is one of the better locations I’ve been to. This is way better than the one down the road on Grand River and Wixom.
Visited a couple of times. Smoothies good, the restaurant could be cleaner.
Ordered my smoothie for 725am. Got there and no one was there. As I was pulling out someone was getting there to open the store 30 min late. Not very reliable open times. The smoothies are good when it's open though.
Walked in, stood for 5 mins before Ricky greeted me. Chose to finish the dishes before even acknowledging that I was standing there when he made eye contact with me when I walked in. There was a girl in the back who seen me and again failed to acknowledge me or even say hi. Ordered a hummus wrap. The avocado must’ve been expired bc it sour. Horrible customer service.
Restaurantji Recommends
No flavor unless you consider ice and flavor
Super rude. I walked in and no one said anything to and I stood at the register for about 5 minutes with employees looking at me yet not speaking nor even saying one moment before I just walked out. Customer service is TERRIBLE!! And a girl was in there with a night scarf around her head.
Lexi was amazing! This is my new Trop Smooth to go to!
Best Smoothies EVER! Glad to see one is coming to my city in Jackson
First time trying Tropical Smoothie Cafe! I downloaded the app and was rewarded with a free smoothie. It was easy to order on the mobile app and pick up was a breeze. The mobile order pick up area is next to the register - there's a shelf with your order receipt and sticker on the cup so you know which order is yours. My order was ready when I arrived and the smoothie is huge! I ordered the Island Punch and it was delicious! I didn't stay, but the place looks pretty open and several seating options.