This Is The Third Time I Came To This Location, And My Smoothie Had No Taste And Was Not Blended Completely With Chunks Of Fruit And Ice.I Will Not Come Here Again.
Atmosphere: 3
Food: 1
Service: 5
John
Always a 15+ minute wait at the drive through even when it’s just you.
Atmosphere: 1
Food: 1
Service: 1
Kayla Zelda
This store closed at 9pm. I went in at 8:40pm. I immediately got rolled eyes from workers who took a while to stop closing and take my order. I had two smoothies and one flatbread. While making my order, I could hear the lady bad mouthing over the headset to other coworkers about me coming in 20 minutes before close. She then got my order wrong the first time using milk chocolate instead of white chocolate. I informed her of that and she told me she “made the whole wrong drink”. I was nice by saying “no worries” to then get the drink as a beach bum with white chocolate instead of a bahama mama that I ordered. It felt personal as she would not stop bad mouthing the whole time. I have worked in an environment similar and when you work until close, you work until close. This was so terrible and I will not be back.
Eilish Rooney
Workers can’t use their one brain cell to greet customers when they walk in and they all look like they hate their life and they act like their slow or something it’s honestly
Atmosphere: 1
Amelia K
quite possibly the worst tropical smoothie i’ve ever been to. always waiting 15+ minutes in the drive through (it’s never busy), and they NEVER get my food right. absolutely insane
Kyle B.
I've been coming to this tropical smoothie location for years and the customer service here is some of the worst I've ever experienced at any food establishment in quite some time. I'm a server at a restaurant near here and it feels like every time I come in, the basic expectations for any form of customer service are simply non existent and are never met. Awful.
Blake R.
Good vibes inside the restaurant and nice employees to interact with both face to face and in the drive through. The drive through however is pretty tight and if you dont turn perfectly you might scratch your car. The food is fairly good- I often have a lot of modifications on my order and I've never had an issue with that. The smoothies are excellent. Beware of some of the sides though like the corn... weird sized portions and often forgotten silverware (be sure to ask for some!)
John H.
awful Tropical Smoothie. It took so long in the drive through I considered leaving. this place should be boycotted
Julie Reynard
Rude staff, including manager. Not willing to help at all. Just dismissed.
Lisa B.
Love this Tropical Smoothie location. Usually low wait times and the staff is friendly inside and ar the drive thru. My fav is the cranberry truffle.
Rude staff, including manager. Not willing to help at all. Just dismissed.
kay
Ordered through the drive thru and the person who took our order had an attitude while taking our order. She was very impatient and said everything in a rude way.
Sophia M.
Literally waited over 30 minutes just to be talked to in the drive through, there was only 4 cars in front of me, service is terrible but the food is a normal tropical smoothie level
Shoe Helmholdt
Waited for 20 minutes... They did not call our name and someone took our smoothies, but staff was kind and apologetic and happily remade them
Laurel Paputa
I went to tropical smoothie on Walton (order ID 3962558220335) on my lunch break. I ordered food at the cafe requesting a chicken bacon flat bread (no bacon). I confirmed this with cashier 3 times there would be no bacon, I came home to find there was significant bacon on the flat bread even though receipt noted, no bacon. I waited in the cafe for 20+ minutes waiting for food to eventually receive the incorrect order. In addition to this there was an individual smoking a cigarette on the outdoor dining patio so I was unable to sit outside. This should be concerning as health code in Michigan requires individuals to be at least 25+ feet away from an outdoor dining area/ restaurant. Not a good look for you tropical smoothie. But, the worst part was when I called to follow up on this order, calls can’t be taken at this location. Now, I have wasted $$$ on lunch order not even correct and no body is available to take my call to further remedy or assist in situation. Unfortunately I can’t afford another 20+ minute endeavor to correct order due to my lunch break ending. Bad business practices all around. Very disappointing, however the long wait is typical and understanding during busy rushes, the food should be correct snd customers should be able to enjoy outdoor eating/ dining area without consuming cigarette smoke. Do better tropical smoothie on Walton.
This Is The Third Time I Came To This Location, And My Smoothie Had No Taste And Was Not Blended Completely With Chunks Of Fruit And Ice.I Will Not Come Here Again.
Atmosphere: 3
Food: 1
Service: 5
Always a 15+ minute wait at the drive through even when it’s just you.
Atmosphere: 1
Food: 1
Service: 1
This store closed at 9pm. I went in at 8:40pm. I immediately got rolled eyes from workers who took a while to stop closing and take my order. I had two smoothies and one flatbread. While making my order, I could hear the lady bad mouthing over the headset to other coworkers about me coming in 20 minutes before close. She then got my order wrong the first time using milk chocolate instead of white chocolate. I informed her of that and she told me she “made the whole wrong drink”. I was nice by saying “no worries” to then get the drink as a beach bum with white chocolate instead of a bahama mama that I ordered. It felt personal as she would not stop bad mouthing the whole time. I have worked in an environment similar and when you work until close, you work until close. This was so terrible and I will not be back.
Workers can’t use their one brain cell to greet customers when they walk in and they all look like they hate their life and they act like their slow or something it’s honestly
Atmosphere: 1
quite possibly the worst tropical smoothie i’ve ever been to. always waiting 15+ minutes in the drive through (it’s never busy), and they NEVER get my food right. absolutely insane
I've been coming to this tropical smoothie location for years and the customer service here is some of the worst I've ever experienced at any food establishment in quite some time. I'm a server at a restaurant near here and it feels like every time I come in, the basic expectations for any form of customer service are simply non existent and are never met. Awful.
Good vibes inside the restaurant and nice employees to interact with both face to face and in the drive through. The drive through however is pretty tight and if you dont turn perfectly you might scratch your car. The food is fairly good- I often have a lot of modifications on my order and I've never had an issue with that. The smoothies are excellent. Beware of some of the sides though like the corn... weird sized portions and often forgotten silverware (be sure to ask for some!)
awful Tropical Smoothie. It took so long in the drive through I considered leaving. this place should be boycotted
Rude staff, including manager. Not willing to help at all. Just dismissed.
Love this Tropical Smoothie location. Usually low wait times and the staff is friendly inside and ar the drive thru. My fav is the cranberry truffle.
Restaurantji Recommends
Rude staff, including manager. Not willing to help at all. Just dismissed.
Ordered through the drive thru and the person who took our order had an attitude while taking our order. She was very impatient and said everything in a rude way.
Literally waited over 30 minutes just to be talked to in the drive through, there was only 4 cars in front of me, service is terrible but the food is a normal tropical smoothie level
Waited for 20 minutes... They did not call our name and someone took our smoothies, but staff was kind and apologetic and happily remade them
I went to tropical smoothie on Walton (order ID 3962558220335) on my lunch break. I ordered food at the cafe requesting a chicken bacon flat bread (no bacon). I confirmed this with cashier 3 times there would be no bacon, I came home to find there was significant bacon on the flat bread even though receipt noted, no bacon. I waited in the cafe for 20+ minutes waiting for food to eventually receive the incorrect order. In addition to this there was an individual smoking a cigarette on the outdoor dining patio so I was unable to sit outside. This should be concerning as health code in Michigan requires individuals to be at least 25+ feet away from an outdoor dining area/ restaurant. Not a good look for you tropical smoothie. But, the worst part was when I called to follow up on this order, calls can’t be taken at this location. Now, I have wasted $$$ on lunch order not even correct and no body is available to take my call to further remedy or assist in situation. Unfortunately I can’t afford another 20+ minute endeavor to correct order due to my lunch break ending. Bad business practices all around. Very disappointing, however the long wait is typical and understanding during busy rushes, the food should be correct snd customers should be able to enjoy outdoor eating/ dining area without consuming cigarette smoke. Do better tropical smoothie on Walton.