I forgot the name of the manager, the one with the rainbow glasses, forgive me. Absolutely amazing woman. Everytime I visit she makes sure that everyone is taken care of. If the wait is longer than expected she apologizes repeatedly which is fine. I just find it sweet that she takes the people and workers into consideration. When it’s slowed she made time to talk to us asking us about our day, making small talk. Today I was surprising my girlfriend with lunch for her birthday and my girlfriend is the type of person that always changes what she puts on her sandwiches depending on what she’s craving. I asked them if it was ok to put everything on the side and without hesitation it was a “absolutely.” It did take longer than normal and she kept apologizing for the wait. I wasn’t in a hurry but it was nice to hear the consideration. I did tip for the amazing service. Sandwiches are always on point the people are friendly and I’m grateful to have them in my area
Atmosphere: 5
Food: 5
Service: 5
Alahna
I came in and placed an order for a sub and the customer service was very confusing and unhelpful and rude you could not rush me down the line and ask if that was it and make it more clear u have to order soup at same end u order sandwiches .
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Mac & Cheese
Kyra Jones
I wish they had better attitudes at the drive-through windows and when you’re ordering, I hate being rushed to order. It’s like be patient please and thank you!
Atmosphere: 2
Food: 4
Service: 1
Timothy Moronczyk
Horrible service, they didn't make the food right and then argued with my wife when she asked to have the subs remade
Atmosphere: 1
Food: 2
Service: 1
Marissa Byrd
Couldn't get an order correct if you offered them a sack full of diamonds to do so.
Food: 1
Service: 1
amani h
When I opened my sandwich and saw brown colored lettuce I was turned off completely, my husband also ordered a chicken club and they put bacon on his sandwich when he asked for the club without bacon.
Motown Bandito
I always have a great experience here. Food is always fresh and delicious, and the staff is always so kind.
Ordered ahead as usual. Had to wait in line for 20 minutes because no one acknowledged me at the counter. The old lady at the counter completely ignored me. Now my food is cold and soggy and will go in the trash. Whats the point of online orders if you're gonna make people wait in line. Will never go to this location again.
Service: 1
myohni futch
I was in the drive thru and a young lady with a low bun was making my food. All of a sudden a the tall light skinned male manager began yelling and waving his hand around towards the young lady, in an angry manner. I heard him telling her to get out and he was in her face saying that he will call police if she refuses to leave! From the outside, the young lady looked as if she was doing her job nothing seemed out of the ordinary. She looked very frustrated and rightfully so! If I was being fired for a smirk or a laugh I would be furious! Needs to definitely do better and take a better look at management.
Atmosphere: 1
Food: 1
Service: 1
Nigel Bickel
I placed an order using Uber Eats, and my driver made a mistake, so he went up there to fix it, and I noticed that potbelly gave me that same sandwich I never ordered. So I called them and they put me on hold. It was 5 minutes later before I hung up. Learn to slow down. I can't eat white bread, and I don't have free time to make a phone call.
The Manger With The Blonde Hair Was Extremely Rude She Needs to Be Fired An She Put Something In My Food On Purpose. She's Making Your Business Look Bad Because Of Her Attitude An Lack Of Understanding. Somebody Needs To Call OSHA
Brei N.
If I could negatively rate this establishment, I would. My wife was trying to duplicate the sandwich I got her from a WAY BETTER LOCATION IN DEARBORN. She was excited to see another Potbelly that was in the same vicinity as she was. Terrible mistake. She went drive-thru. The gentleman told her she had to order off of the app. Ok. She gets out of the drive-thru line to order her sandwich. Gets BACK in the drive-thru line. The man then asks, "May I take your order?" CONFUSED? Yeah! She was too! Why did she have to order online if they are taking orders at the speaker??! There were no veggie or dressing options available on the app, so when my wife got her sandwich, it was dry and tasteless. She called to ask to speak to the manager about how she was treated and the same person that serviced her at the drive-thru window answered the phone and responded, "Since you must know, we're under staffed and that's why I told you to use the app. Do you need a job?! Better yet, YOU CAN COME BACK AND MAKE YOUR OWN SANDWICH!," and slammed the phone in her face! I am telling EVERYONE I KNOW about this! And I'm contacting the GENERAL, REGIONAL, & DISTRICT MANAGERS. I will email, call, report, complain, and BAD REVIEW THIS LOCATION until I get a response.
melissa willcocks
Morons work here! Thanks for the chicken! I said
Food: 1
Service: 1
Daniel Man
Very poor service. Person making sandwiches didn’t acknowledge me and took the order for the person behind me.
I forgot the name of the manager, the one with the rainbow glasses, forgive me. Absolutely amazing woman. Everytime I visit she makes sure that everyone is taken care of. If the wait is longer than expected she apologizes repeatedly which is fine. I just find it sweet that she takes the people and workers into consideration. When it’s slowed she made time to talk to us asking us about our day, making small talk. Today I was surprising my girlfriend with lunch for her birthday and my girlfriend is the type of person that always changes what she puts on her sandwiches depending on what she’s craving. I asked them if it was ok to put everything on the side and without hesitation it was a “absolutely.” It did take longer than normal and she kept apologizing for the wait. I wasn’t in a hurry but it was nice to hear the consideration. I did tip for the amazing service. Sandwiches are always on point the people are friendly and I’m grateful to have them in my area
Atmosphere: 5
Food: 5
Service: 5
I came in and placed an order for a sub and the customer service was very confusing and unhelpful and rude you could not rush me down the line and ask if that was it and make it more clear u have to order soup at same end u order sandwiches .
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Mac & Cheese
I wish they had better attitudes at the drive-through windows and when you’re ordering, I hate being rushed to order. It’s like be patient please and thank you!
Atmosphere: 2
Food: 4
Service: 1
Horrible service, they didn't make the food right and then argued with my wife when she asked to have the subs remade
Atmosphere: 1
Food: 2
Service: 1
Couldn't get an order correct if you offered them a sack full of diamonds to do so.
Food: 1
Service: 1
When I opened my sandwich and saw brown colored lettuce I was turned off completely, my husband also ordered a chicken club and they put bacon on his sandwich when he asked for the club without bacon.
I always have a great experience here. Food is always fresh and delicious, and the staff is always so kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast, Oatmeal Chocolate Chip Cookie
Ordered ahead as usual. Had to wait in line for 20 minutes because no one acknowledged me at the counter. The old lady at the counter completely ignored me. Now my food is cold and soggy and will go in the trash. Whats the point of online orders if you're gonna make people wait in line. Will never go to this location again.
Service: 1
I was in the drive thru and a young lady with a low bun was making my food. All of a sudden a the tall light skinned male manager began yelling and waving his hand around towards the young lady, in an angry manner. I heard him telling her to get out and he was in her face saying that he will call police if she refuses to leave! From the outside, the young lady looked as if she was doing her job nothing seemed out of the ordinary. She looked very frustrated and rightfully so! If I was being fired for a smirk or a laugh I would be furious! Needs to definitely do better and take a better look at management.
Atmosphere: 1
Food: 1
Service: 1
I placed an order using Uber Eats, and my driver made a mistake, so he went up there to fix it, and I noticed that potbelly gave me that same sandwich I never ordered. So I called them and they put me on hold. It was 5 minutes later before I hung up. Learn to slow down. I can't eat white bread, and I don't have free time to make a phone call.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
The Manger With The Blonde Hair Was Extremely Rude She Needs to Be Fired An She Put Something In My Food On Purpose. She's Making Your Business Look Bad Because Of Her Attitude An Lack Of Understanding. Somebody Needs To Call OSHA
If I could negatively rate this establishment, I would. My wife was trying to duplicate the sandwich I got her from a WAY BETTER LOCATION IN DEARBORN. She was excited to see another Potbelly that was in the same vicinity as she was. Terrible mistake. She went drive-thru. The gentleman told her she had to order off of the app. Ok. She gets out of the drive-thru line to order her sandwich. Gets BACK in the drive-thru line. The man then asks, "May I take your order?" CONFUSED? Yeah! She was too! Why did she have to order online if they are taking orders at the speaker??! There were no veggie or dressing options available on the app, so when my wife got her sandwich, it was dry and tasteless. She called to ask to speak to the manager about how she was treated and the same person that serviced her at the drive-thru window answered the phone and responded, "Since you must know, we're under staffed and that's why I told you to use the app. Do you need a job?! Better yet, YOU CAN COME BACK AND MAKE YOUR OWN SANDWICH!," and slammed the phone in her face! I am telling EVERYONE I KNOW about this! And I'm contacting the GENERAL, REGIONAL, & DISTRICT MANAGERS. I will email, call, report, complain, and BAD REVIEW THIS LOCATION until I get a response.
Morons work here! Thanks for the chicken! I said
Food: 1
Service: 1
Very poor service. Person making sandwiches didn’t acknowledge me and took the order for the person behind me.
Service: 1
Customer service sucks
Atmosphere: 1
Food: 5
Service: 1