Potbelly Sandwich Shop

$ • American, Fast Food, Salad

32457 Gratiot Ave, Roseville
(586) 541-0058


Take-Out/Delivery Options


Reviews for Potbelly Sandwich Shop

I ordered $40 worth of food this evening from this location and when it was delivered, my chips were not in my bag. When I called and asked for the manager, the person I told said they were the manager and packed the order themselves and the chips were in there. I asked them if they were calling me a liar as I was looking at all the food and there were no chips, he then hung up on me. I called back THREE times and was hung up on everytime. I went up to your location for a refund...read full review
Horrible customer service, but obviously this establishment is not concerned with customer at all. I placed an order online while I was at work said it would arrive 8:10pm . I figured it would be in my porch when I got home. At 8:27pm I called to inquire about my order. When I called I started to tell whoever answered the phone (no name given) cut me off and put me on hold for 10 mins.Then someone else picked up and I as I was explaining the issue I was cut off again and was rudely...read full review
The manager at this potbelly is going to take the reason this location is going to fail. She doesn't pay attention to her staff, she doesn't pay attention to the orders going out, and she is incredibly rude to customers. This is the 3rd time in a row my sandwich had toppings I didn't ask for and my salad came with NO dressing despite me asking for ranch, and it being on the receipt. When calling to complain the manager just tries to make me feel bad by saying she's training...read full review

More Reviews(98)


Monday 10AM - 9PM
Tuesday 10AM - 9PM
Wednesday 10AM - 9PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 10AM - 9PM
Sunday 10AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.