Dunkin'

6529 Penn Ave S, Richfield
(612) 254-8420

Recent Reviews

Alen Imamovic

No napkins and more than half of everything was missing in the store, I asked for some napkins, lady was cool but it took her like 20 minutes

Atmosphere: 3

Food: 3

Service: 3

Nic “Litterbox Treasure Hunter” d

I am going to first rate myself 2 ⭐️⭐️stars for being bad at donut shopping. I rarely buy donuts just for myself, instead, I am usually rolling into a donut shop saying “ give me 2 dozen of whatever you have, it’s for my coworkers” .. and yes, I throw in the coworker part because I feel like I am being judged as someone who might just eat 24 Boston Cremes himself. Anywho, some donut shops will just nod, and fill up a couple of boxes and I will be on my merry way. Some shops will give me a blank stare and go into a state of paralysis until I point out each individual pastry while counting out loud until we hit 24. This shop is the latter.I can see the pros and cons of both patented methods of pastry parsing, but I don’t have a degree in donutology and I rely on the wisdom of the worker behind the counter.Also, the parking lot sucks and you have to make a u-turn in traffic to get in. The parking lot is shared with a Subway, so be prepared to dodge the type of person that literally decided to eat the worlds worst sandwich.

Atmosphere: 2

Food: 4

Service: 2

Whitney Morgan

Very welcoming staff and fast service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns

P S

The lack of friendliness was incredible. I expressed, 'good morning', in a friendly way and they just behaved like I was bothering them. I just decided to get a cup of coffee as the menu changed and nothing was appealing. I waited, (no kidding) 10 minutes for my coffee. They put in cream and sugar, and I didn't ask. Previous visits, I put my own in. Way too much cream and 2 sugar's. I asked why she put it in and her answer was you said you were going to put it in it. I said, I thought the cream and sugar was out on the counter, sugar was, but not the cream. I said, you never even asked how much, you just put it in. Just looked at me. The friend with me order donut and a coffee. A different server grabbed a donut without a sheet of wax paper and dropped it in a bag. He got his coffee after 10 minutes and it was like they brew for just one coffee at a time, it was so thick. This Crew did not know how to make coffee or any customer service skills! We will not be going back. Floor was filthy, service countertops dirty, no napkins, trash cans full. It was clear that the emphasis here was on drive-thru, not walk-ins.

Atmosphere: 1

Food: 1

Service: 1

Perry D. Nixon

Classic doughnut chain from my childhood with all of my favorites! They make heart shaped doughnuts for Valentine's Day! ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Glazed Donut, Apple Fritter, Munchkins Donut Hole Treats, Classic Donut, Strawberry, Blueberry, Valentine Donuts

kemi kemi

Small but well organize and clean .. not a long wait too.. tho they re busy at drive

Atmosphere: 5

Food: 5

Service: 5

Nathan Vogt

I had a GREAT experience at this dunkin. Specifically Alex was great with customer service and explaining the choices. He had a great smile on his face and made my visit worth while, I will be returning.

Atmosphere: 5

Food: 5

Service: 5

Alisa Dillard

I just wanna acknowledge how wonderful mr Alex is, not only did he remember who I was and my order, he made my day start off great.because I was already in a rush to work! not only did I not have to explain it. It was already memorized so all I had to do was pull forward. Talk about great customer service,and valuing your customers. also last but not least the great smile he has, and the wonderful attitude early in the morning thanks Alex! you rock!!!! If you want to have a great day go to Dunkin and ask for Alex he’s amazing.?

Robert Privratsky

Just went to pick up donuts and when I opened the bag at home, there was a bite taken out of one of the donuts!

Lisa Stewart

4 versus 5 star only because their breakfast sandwiches aren’t served hot or even warm. They’re almost cold and the cheese isn’t melted. Had them a few times and the same every time. Customer service is good though!!

Food: 3

Service: 5

Recommended dishes: Bacon Egg and Cheese Croissant

XDGetReckt_TheClone

The guy was nice and the donuts were crazy. Best donut place

Atmosphere: 5

Food: 5

Service: 5

Patrick Plank

Love the variety of coffees and foods.Parking: Plenty and free

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Glazed Donut, Munchkins Donut Hole Treats, Bacon Egg and Cheese Croissant, Egg and Cheese, Turkey Sausage Sandwich

Angelica Navarro

Delicious ???☕️

Food: 5

Service: 5

Roseabelle Shelton

I decided to try dunkin donuts. I usually go to Starbucks, but I wanted to try something new. The young red head girl that said, she was management. I believe she is too immature for a position like that. She has anger issues and no patience for new people. I was asking what type of Caramel drinks they have. She replied, "we can add caramel to any thing." She was saying it in a Sacrastic tone. Look, there Menu isn't very clear. What type of Flavors. Then you have kid being disrespectful, I am just trying to figure out what I would like to order. Your management inexperienced with customer service. They should take anger therapy. These are very minor situations in life to become so angry about questions. Thanks, I will be staying at Starbucks. The coffee tastes watered down, the egg sandwiches don't come with basics like Salt and pepper. Go to Starbucks many flavors very tasty!

Atmosphere: 1

Food: 1

Service: 1

DL

Two times now I've been to this Dunkin' and neither time they've asked if I was apart of their loyalty, so both times were missed. I asked if there was a way to add it from the receipt, and the gal at the window simply told me no, and that it needed to be scanned before my card, so there was nothing she could do. Every place else I go always asks if you're a part of the loyalty, but not here. What a bummer!

Food: 5

Service: 1

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