Our server claimed most of our issue was because it was busy, but there were only 4-5 tables and at least 4 staff available. My steak came out well, I ordered Medium Rare. We had to ask for drink refills multiple times, her service was very inconsistent. She also complained to us about other customers which was very unprofessional. She said she had been there a month, but she is not cut out for waiting tables, period. From what I understand that is very indicative of this location... They need to hire the right people, I love Applebee's, but I'll drive an extra 20 minutes to avoid this location...
L T
I almost never visit here and tonight I remembered why. We ordered food to go and the quesadilla appetizer didn’t come with the pico and sour cream as advertised, the kids burger looks destroyed and they forgot the utensils and cutlery. Kind of missed the mark this time. It will be a while before we go back, if ever. People pay good money for food to be unhappy. We felt it was a simple order.
K P
MAYA in the Belton location is the absolute sweetest, coolest, nicest person ever. She has taken my and my husband’s ToGo order multiple times and she’s always friendly and always smiles. Can’t believe she remembers us when we come in but that’s great customer service for ya. Keep up the great work Maya. You are the bomb! Applebee’s please appreciate Her. She deserves it. P.S. Shannon the bartender makes her drinks with a smile so they taste better than any drink on this side of Belton
Cynthia Blake
Our food came to us at just the right times, including the appetizer! Our waitress was such a sweetheart and made sure we had all we needed. I look forward to stopping in there again soon!Only issue was, we got there late in the evening, so at first the place looked closed. Additional lighting in the parking lot would be nice. Also maybe a large sign to let walk-ins know to wait to be seated (there's a small sign off to the side, but easily missed) We almost left, but glad we investigated! Lol ?
Avalynn Renae
The food was okay, a little slow coming out, but it was tasty and fresh. I don’t normally have the best experience with service here, and a lot of people complain about the service, but I had an amazing experience with Zoe as my waitress. She was very attentive and personable and is the best waitress I’ve ever had especially at this locatIon. Definitely will be returning!!
Didian J.
Food was alright, typical Applebees food, my bourbon street steak could've been cooked better but it's alright. My husband enjoyed a cocktail, nothing special, a little on the sweet side for his liking. My son had some chicken tenders and was in love, had to sneak a bit myself, they were amazingly crunchy and juicy. The restaurant itself could've had a bit more cleaning done, but my area was clean as well as my table so I can't complain much on that. My server, Viri V. was amazing, very patient with us, got my refills quick, was very attentive. Loved the attitude, very friendly. Enjoyed her attitude towards us all together. Best server I've ever had!!
Stephanie M.
The restaurant was pretty dirty. The server was good, and the food was typical Applebees. But the restaurant itself was actually dirty. There was a smell when we first walked in that didn't smell like food. The floors were so sticky from the front door and throughout the entire restaurant. The tables were sticky. The bathrooms were gross. Even my teenage son said the mens bathroom was gross. And, yes, the floors were sticky in the bathrooms too. I'm sure the owner of this location makes enough money to invest in an occasional deep clean. I don't plan on going back there.
Big Papa Pepper
I worked there for a month. The staff is incredibly unprofessional, especially the managers. They gave me a training meal so I can suggest things to customers as they order. So I decided to try a chicken salad. They literally gave me food poisoning from my training meal. They give their own employees contaminated food, so what kind of quality do you think customers are getting? It's disgusting in the kitchen, trust me. Don't eat here unless you want raw chicken and fecal matter in your food.
Jadon R.
Service takes for ever. Definitely seems understaffed but even still they may only have about 5-6 tables in total and the food doesn't come out until like 45 mins later
Kevin M.
Zero star. No service, it appeared after 10 minutes waiting the bartender serviced decided to wait on three people within seconds when arriving right in front of me. Oh well he missed his tip. Went to Jose Pepper's. Greeted served within seconds big tip for them
Horrible. Can’t say much more than previous negative posts. Poor initial acknowledgement (waited over 5 minutes to get noticed), slow service and fair food. This was my second time in 3 months and same experience both times. Belton has more restaurant options that are far better than this one. Good luck new management!
Jeanette H.
My first trip to this location and thought I'd take a chance. Previous reviews weren't so good but the sign said under new management so I thought why not? I always get the fiesta lime chicken and it was excellent. Much better than the raytown location. Staff was friendly and more than attentive.
Ken Johnson
One star is being generous for this Applebee's. Place was not busy whatsoever, and yet it took over 45 minutes to get our food once we ordered. Then when it did finally arrive, Riblets were lukewarm at best. Waitress never came back once she brought out the food out to see how things were. Seating host brought out our bill and manager gave us half off.
Christy Marsh
Had Lunch with a Friend, food was good. The only problem was everything came out at same time. So we had Appetizers & our Salads and other items all at once. So need to work on Timing. Food was good. Waitress was on the slow side. I think they didn't have enough staff. Sign in front says "Under New Management". Seems better than previous mgmt!! Place was cleaner. Just need to work on timing.**Need to bring back "All you can Eat - Soup & Salad" loved having French Onion Soup w/Oriental Chicken Salad....awesome meal!!!
Andrew C.
I literally just made an account to post this. I wasn't going to because the HR lady for Applebees said they'd call me with further details and haven't for 3 weeks, my community needs to know how terrible this place is , not Applebees but this location definitely.
Our server claimed most of our issue was because it was busy, but there were only 4-5 tables and at least 4 staff available. My steak came out well, I ordered Medium Rare. We had to ask for drink refills multiple times, her service was very inconsistent. She also complained to us about other customers which was very unprofessional. She said she had been there a month, but she is not cut out for waiting tables, period. From what I understand that is very indicative of this location... They need to hire the right people, I love Applebee's, but I'll drive an extra 20 minutes to avoid this location...
I almost never visit here and tonight I remembered why. We ordered food to go and the quesadilla appetizer didn’t come with the pico and sour cream as advertised, the kids burger looks destroyed and they forgot the utensils and cutlery. Kind of missed the mark this time. It will be a while before we go back, if ever. People pay good money for food to be unhappy. We felt it was a simple order.
MAYA in the Belton location is the absolute sweetest, coolest, nicest person ever. She has taken my and my husband’s ToGo order multiple times and she’s always friendly and always smiles. Can’t believe she remembers us when we come in but that’s great customer service for ya. Keep up the great work Maya. You are the bomb! Applebee’s please appreciate Her. She deserves it. P.S. Shannon the bartender makes her drinks with a smile so they taste better than any drink on this side of Belton
Our food came to us at just the right times, including the appetizer! Our waitress was such a sweetheart and made sure we had all we needed. I look forward to stopping in there again soon!Only issue was, we got there late in the evening, so at first the place looked closed. Additional lighting in the parking lot would be nice. Also maybe a large sign to let walk-ins know to wait to be seated (there's a small sign off to the side, but easily missed) We almost left, but glad we investigated! Lol ?
The food was okay, a little slow coming out, but it was tasty and fresh. I don’t normally have the best experience with service here, and a lot of people complain about the service, but I had an amazing experience with Zoe as my waitress. She was very attentive and personable and is the best waitress I’ve ever had especially at this locatIon. Definitely will be returning!!
Food was alright, typical Applebees food, my bourbon street steak could've been cooked better but it's alright. My husband enjoyed a cocktail, nothing special, a little on the sweet side for his liking. My son had some chicken tenders and was in love, had to sneak a bit myself, they were amazingly crunchy and juicy. The restaurant itself could've had a bit more cleaning done, but my area was clean as well as my table so I can't complain much on that. My server, Viri V. was amazing, very patient with us, got my refills quick, was very attentive. Loved the attitude, very friendly. Enjoyed her attitude towards us all together. Best server I've ever had!!
The restaurant was pretty dirty. The server was good, and the food was typical Applebees. But the restaurant itself was actually dirty. There was a smell when we first walked in that didn't smell like food. The floors were so sticky from the front door and throughout the entire restaurant. The tables were sticky. The bathrooms were gross. Even my teenage son said the mens bathroom was gross. And, yes, the floors were sticky in the bathrooms too. I'm sure the owner of this location makes enough money to invest in an occasional deep clean. I don't plan on going back there.
I worked there for a month. The staff is incredibly unprofessional, especially the managers. They gave me a training meal so I can suggest things to customers as they order. So I decided to try a chicken salad. They literally gave me food poisoning from my training meal. They give their own employees contaminated food, so what kind of quality do you think customers are getting? It's disgusting in the kitchen, trust me. Don't eat here unless you want raw chicken and fecal matter in your food.
Service takes for ever. Definitely seems understaffed but even still they may only have about 5-6 tables in total and the food doesn't come out until like 45 mins later
Zero star. No service, it appeared after 10 minutes waiting the bartender serviced decided to wait on three people within seconds when arriving right in front of me. Oh well he missed his tip. Went to Jose Pepper's. Greeted served within seconds big tip for them
Restaurantji Recommends
Horrible. Can’t say much more than previous negative posts. Poor initial acknowledgement (waited over 5 minutes to get noticed), slow service and fair food. This was my second time in 3 months and same experience both times. Belton has more restaurant options that are far better than this one. Good luck new management!
My first trip to this location and thought I'd take a chance. Previous reviews weren't so good but the sign said under new management so I thought why not? I always get the fiesta lime chicken and it was excellent. Much better than the raytown location. Staff was friendly and more than attentive.
One star is being generous for this Applebee's. Place was not busy whatsoever, and yet it took over 45 minutes to get our food once we ordered. Then when it did finally arrive, Riblets were lukewarm at best. Waitress never came back once she brought out the food out to see how things were. Seating host brought out our bill and manager gave us half off.
Had Lunch with a Friend, food was good. The only problem was everything came out at same time. So we had Appetizers & our Salads and other items all at once. So need to work on Timing. Food was good. Waitress was on the slow side. I think they didn't have enough staff. Sign in front says "Under New Management". Seems better than previous mgmt!! Place was cleaner. Just need to work on timing.**Need to bring back "All you can Eat - Soup & Salad" loved having French Onion Soup w/Oriental Chicken Salad....awesome meal!!!
I literally just made an account to post this. I wasn't going to because the HR lady for Applebees said they'd call me with further details and haven't for 3 weeks, my community needs to know how terrible this place is , not Applebees but this location definitely.