Not my first time here,but this the first time receiving this level of poor customer service. At first I thought it was just the guy taking orders but no it was the whole store. Every customer before and after us was greeted at the door upon entering and exiting. Every customer got asked a name for their order...but not us....they took their time with our order and didn't know who it belonged to...could it have been because we wasn't good enough for a name??? Do better!!!!#starbucks
Service: 1
Tara Robertson
We go there every morning. My two year old daughter and I. Alexa and Kevin are the absolute best up there. They tell her hi every morning and make sure she's apart of the starbucks experience. The coffee is always on point too. 10/10 experience (:
Atmosphere: 5
Food: 5
Service: 5
Rod Benn
Starbucks you know what to expect and they do that.
Food: 4
Service: 5
Megan Kyle
Thanks for the extra cake pop, but it doesn't make up for a hot drink when you specifically ask for an iced drink.
Service: 3
Laurie Stowe
I come to this location often. The drinks are fine, but they have gotten really sloooooow over the last year. Rare that it's not 15-20 minutes for one drink.
Atmosphere: 3
Service: 3
Robin Bottemiller
The line gets longer, and we just wait... Had to take mocha back bc they forgot the actual espresso. Ordered on app...had to wait several minutes before they even took our order for us to tell him we had an app order. Then when we got to the window they still weren't even finished with it- after two cars in front of us and I saw them make three other drinks while we were waiting. Just go to Scooters.The remake of the mocha was meh.
Just Drive Thru With Daughter & She Used App To Order Our Coffees& That Worked Out
Service: 5
Recommended dishes: Mocha Latte
brooke
in my experience, they get the orders wrong more often than correct at this location. it's not like they give you a completely incorrect drink, but small things such as normal ice when you ask for light, not swapping dairy out when you pay extra for an alternative, inconsistent amount of syrup pumps, etc. it's not a huge deal, but when you're paying so much for drinks i think you should get what you asked for.you could be waiting anywhere from 10-20 mins in drive thru depending on how busy they are and time of day. when I visit this location it's typically after 10-11 am so early morning crew might be better as ive seen other reviews state.staff aren't necessarily rude, but just seem busy and thus not overly friendly. seems as if they're just trying to get you helped & out of the way to get through the line. but they still say the basics like have a nice day at end of interaction.overall not bad, but definitely room for improvement at this location.
Atmosphere: 3
Food: 3
Service: 4
Daren Wooldridge
Go there all the time Good place to get coffee bagels.
Atmosphere: 5
Food: 5
Service: 5
Carol Gregg
Got a drink this morning and the person working the drive thru was very pleasant! He is a ray of sunshine in the service industry! Hope he stays that way.
Atmosphere: 5
Food: 5
Service: 5
Austin McKee
Weirdos working the drive thru, kids were VERY awkward and not great at customer service.
Been to this Starbucks many times, always a great experience.
Atmosphere: 5
Food: 5
Service: 5
Always pleasant staff!
Atmosphere: 5
Service: 5
Recommended dishes: Mocha Latte
Standard Starbucks experience. Clean and friendly staff.Parking: Spacious lot.
Atmosphere: 4
Food: 4
Service: 5
Very nice friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Cheese Danish, Chocolate Croissant
Not my first time here,but this the first time receiving this level of poor customer service. At first I thought it was just the guy taking orders but no it was the whole store. Every customer before and after us was greeted at the door upon entering and exiting. Every customer got asked a name for their order...but not us....they took their time with our order and didn't know who it belonged to...could it have been because we wasn't good enough for a name??? Do better!!!!#starbucks
Service: 1
We go there every morning. My two year old daughter and I. Alexa and Kevin are the absolute best up there. They tell her hi every morning and make sure she's apart of the starbucks experience. The coffee is always on point too. 10/10 experience (:
Atmosphere: 5
Food: 5
Service: 5
Starbucks you know what to expect and they do that.
Food: 4
Service: 5
Thanks for the extra cake pop, but it doesn't make up for a hot drink when you specifically ask for an iced drink.
Service: 3
I come to this location often. The drinks are fine, but they have gotten really sloooooow over the last year. Rare that it's not 15-20 minutes for one drink.
Atmosphere: 3
Service: 3
The line gets longer, and we just wait... Had to take mocha back bc they forgot the actual espresso. Ordered on app...had to wait several minutes before they even took our order for us to tell him we had an app order. Then when we got to the window they still weren't even finished with it- after two cars in front of us and I saw them make three other drinks while we were waiting. Just go to Scooters.The remake of the mocha was meh.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Just Drive Thru With Daughter & She Used App To Order Our Coffees& That Worked Out
Service: 5
Recommended dishes: Mocha Latte
in my experience, they get the orders wrong more often than correct at this location. it's not like they give you a completely incorrect drink, but small things such as normal ice when you ask for light, not swapping dairy out when you pay extra for an alternative, inconsistent amount of syrup pumps, etc. it's not a huge deal, but when you're paying so much for drinks i think you should get what you asked for.you could be waiting anywhere from 10-20 mins in drive thru depending on how busy they are and time of day. when I visit this location it's typically after 10-11 am so early morning crew might be better as ive seen other reviews state.staff aren't necessarily rude, but just seem busy and thus not overly friendly. seems as if they're just trying to get you helped & out of the way to get through the line. but they still say the basics like have a nice day at end of interaction.overall not bad, but definitely room for improvement at this location.
Atmosphere: 3
Food: 3
Service: 4
Go there all the time Good place to get coffee bagels.
Atmosphere: 5
Food: 5
Service: 5
Got a drink this morning and the person working the drive thru was very pleasant! He is a ray of sunshine in the service industry! Hope he stays that way.
Atmosphere: 5
Food: 5
Service: 5
Weirdos working the drive thru, kids were VERY awkward and not great at customer service.