I stop here frequently. It's almost always the same guy at the window. After literally every single item its 'ok is that all??' it just comes off rude and very very rushed. He isn't mean or anything its just not enjoyable service.My much bigger problem is a lack of quality control. The food is always good. Occasionally the doughnuts are a bit stale. But the COFFEE IS EXTREMELY INCONSISTENT. I almost always get the exact same thing. I've even gotten two of the exact same one at the same time and they will be entirely different. But today was the second time in a row it was just AWFUL. Today I took one drink and trashed it. It was simultaneously way too much syrup to it being sickly and yet still very bitter. And I know it's not just me with the same issue. I've heard the same thing from several people. I give up on attempting coffee here. Just drive the 2 blocks to Scooters or 7Brew. Both have leagues better coffee. Save yourself the money.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Sausage Egg and Cheese, Croissant, Hash Browns, Egg and Cheese
Michelle Flores
Didn't have the doughnuts I wanted, but the service was fast with my drinks. Drinks were excellent.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Iced Latte
David Lynch
On the road, grabbed a breakfast sandwich Anna coffee, both were great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
David Kline
Maybe the worst service ever.Look at the reviews from the last year. Service has been horrible for a while. They don't care. Go elsewhere. Buy your donuts at Hy-Vee.
Service: 1
Ronda Milford
The staff did not understand what I was ordering, language barrier
Sherri Tarwater
I ordered a frozen coffee. What I got had absolutely not one sliver of ice and was a little warm. I poured it out, it was awful. Won't go back
Rusty Campbell
Stopped here twice this week never had a Boston Cream donut available! But the glazed donuts were excellent as was the coffee. That said the service was non existent.Casher could not count change. Both visits took almost 15 minutes to get our order.Best advice avoid this store!
Atmosphere: 2
Food: 4
Service: 2
Avery Weiss
Customer service is nonexistent. They don't say a single thing at the window when getting your order and don't look at you either. The least they could do is say "thank you" or something like that because the deathly silence while waiting for your order is so uneasy compared to other restaurants/coffee
Atmosphere: 2
Food: 3
Service: 1
Tracy Sasser
Staff aren’t polite at all. No smiles or thank you. Just throw your bag at you and expect you to drive off.
Atmosphere: 1
Service: 1
Joshua Wilber
The customer service at this location is absolutely horrendous. These are some of the most miserable acting people. No pleasantries, no appreciation, no joy at all.Every since their new management, whenever I've gone through the drive-thru I'm pleasant and wish them a good day just to have them say nothing and slam the window on me.Why get into customer service if you hate people this much?
Terrible customer service & terrible drinks/food. Every since the place was bought out the service has went downhill.
Atmosphere: 1
Food: 1
Service: 1
Bettina Whitman
Donuts tasted fresh & tasty. We chose the creme filled ones as well as the jelly centers.Conveniently located too. Decent prices.
Atmosphere: 5
Food: 5
Service: 5
Alexis Nowakowski
I’ve only ever been to Dunkin twice, both in the last couple days. Loved the coffee and the price. I just wish the employees were nicer. It literally makes me never want to go back. As a barista at another coffee place, they seriously need to work on their customer service. I’m not expecting a lot, but even a hi, or have a nice day would be a huge improvement. The employee just opens the window, holds out his hand for payment, and after giving me the coffee, shuts the window immediately. It just makes me so sad because I want to go there, but the attitudes deter me.
Atmosphere: 3
Food: 5
Service: 1
Amanda House
The customer service is pretty bad here. We went through the drive thru, and instead of letting me order more than one thing, they thought that I wanted to replace what I've already ordered, and then they got upset when I went to correct them. One hot coffee we got was cold and had to be microwaved, and the donuts are dry and stale. The "iced" donuts barely had icing on them. Walmart donuts are better and cheaper.
I stop here frequently. It's almost always the same guy at the window. After literally every single item its 'ok is that all??' it just comes off rude and very very rushed. He isn't mean or anything its just not enjoyable service.My much bigger problem is a lack of quality control. The food is always good. Occasionally the doughnuts are a bit stale. But the COFFEE IS EXTREMELY INCONSISTENT. I almost always get the exact same thing. I've even gotten two of the exact same one at the same time and they will be entirely different. But today was the second time in a row it was just AWFUL. Today I took one drink and trashed it. It was simultaneously way too much syrup to it being sickly and yet still very bitter. And I know it's not just me with the same issue. I've heard the same thing from several people. I give up on attempting coffee here. Just drive the 2 blocks to Scooters or 7Brew. Both have leagues better coffee. Save yourself the money.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Sausage Egg and Cheese, Croissant, Hash Browns, Egg and Cheese
Didn't have the doughnuts I wanted, but the service was fast with my drinks. Drinks were excellent.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Iced Latte
On the road, grabbed a breakfast sandwich Anna coffee, both were great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Maybe the worst service ever.Look at the reviews from the last year. Service has been horrible for a while. They don't care. Go elsewhere. Buy your donuts at Hy-Vee.
Service: 1
The staff did not understand what I was ordering, language barrier
I ordered a frozen coffee. What I got had absolutely not one sliver of ice and was a little warm. I poured it out, it was awful. Won't go back
Stopped here twice this week never had a Boston Cream donut available! But the glazed donuts were excellent as was the coffee. That said the service was non existent.Casher could not count change. Both visits took almost 15 minutes to get our order.Best advice avoid this store!
Atmosphere: 2
Food: 4
Service: 2
Customer service is nonexistent. They don't say a single thing at the window when getting your order and don't look at you either. The least they could do is say "thank you" or something like that because the deathly silence while waiting for your order is so uneasy compared to other restaurants/coffee
Atmosphere: 2
Food: 3
Service: 1
Staff aren’t polite at all. No smiles or thank you. Just throw your bag at you and expect you to drive off.
Atmosphere: 1
Service: 1
The customer service at this location is absolutely horrendous. These are some of the most miserable acting people. No pleasantries, no appreciation, no joy at all.Every since their new management, whenever I've gone through the drive-thru I'm pleasant and wish them a good day just to have them say nothing and slam the window on me.Why get into customer service if you hate people this much?
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Really good food and drinks , very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Terrible customer service & terrible drinks/food. Every since the place was bought out the service has went downhill.
Atmosphere: 1
Food: 1
Service: 1
Donuts tasted fresh & tasty. We chose the creme filled ones as well as the jelly centers.Conveniently located too. Decent prices.
Atmosphere: 5
Food: 5
Service: 5
I’ve only ever been to Dunkin twice, both in the last couple days. Loved the coffee and the price. I just wish the employees were nicer. It literally makes me never want to go back. As a barista at another coffee place, they seriously need to work on their customer service. I’m not expecting a lot, but even a hi, or have a nice day would be a huge improvement. The employee just opens the window, holds out his hand for payment, and after giving me the coffee, shuts the window immediately. It just makes me so sad because I want to go there, but the attitudes deter me.
Atmosphere: 3
Food: 5
Service: 1
The customer service is pretty bad here. We went through the drive thru, and instead of letting me order more than one thing, they thought that I wanted to replace what I've already ordered, and then they got upset when I went to correct them. One hot coffee we got was cold and had to be microwaved, and the donuts are dry and stale. The "iced" donuts barely had icing on them. Walmart donuts are better and cheaper.
Atmosphere: 1
Food: 1
Service: 1