Worse service. Went there April 26, 2024. Beside making me feel unwelcomed even though I spend 50$ on pretzels, they didn't even provide straws for the drinks and napkins. When asked where to find they they rudely replied that they don't have any. Also waited 40 min for the food to be ready. Never going to that location again
Atmosphere: 1
Food: 3
Service: 1
Kendra
Super small burnt and crispy pretzel. Not worth the $5+ I paid for it. And a cup of water is $.75? This location is really hit or miss and lately it's been
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sweet Glaze Dip, Original Pretzel Nuggets
Natalia S.D.
I stop there every time I go to the mall, their small pretzels are great!! I love them and totally recommend!However…I don’t love this new trend of expecting a tip when there is no service whatsoever. You pay with a card and the machine gives you the tip option, but they are just handing you a cup of pretzels….i don’t get that.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pretzel, Pretzel Buckets
Zoe Furlow
My food was bitten out of it was stale it had a tail on it?I am
Atmosphere: 1
Food: 1
Service: 5
Paula
They are never open on time ! Always got attitudes !
Pretzels were good, employee was unbelievably rude on 10/19
mirwais qarizada
This place has the worst employee. Especially the short blond girl!
Casey Lares
Was told immediately they weren't selling any food for half an hour which was fine. Ordered two drinks, a lemonade and a frozen lemonade for my sister. Only received one drink and sat there waiting for over 20 mins for the second one. There was a lady waiting 30 mins for the one pretzel she ordered on her break. Two of the workers left suddenly and the other workers were ignoring the line of customers with their airpods in, not even making previous orders. Couldn't even get anyone's attention to get a refund so I just left. Kinda ridiculous fr.
Aaron Barbee (A-A-Ron)
Ordered on the app and had to wait about 15 minutes for a single, regular pretzel. I would have taken an order of nuggets instead of just standing around but no offer or apology was made. Food tasted great once we got it but just disappointed in the whole process
Sara McDonald
ordered two cups of pretzels, 80% of them were so burnt they were hard to even bite/chew.
Just got rehired! Got a free large lemonade. Hospitality at its finest.
Mullet Melvin
Was told immediately they weren't selling any food for half an hour which was fine. Ordered two drinks, a lemonade and a frozen lemonade for my sister. Only received one drink and sat there waiting for over 20 mins for the second one. There was a lady waiting 30 mins for the one pretzel she ordered on her break. Two of the workers left suddenly and the other workers were ignoring the line of customers with their airpods in, not even making previous orders. Couldn't even get anyone's attention to get a refund so I just left. Kinda ridiculous fr.
drew warren
Went to pick up a doordash order. They didn't even know they had an order and then they kept asking what was ordered. They had no pretzels ready. All of a sudden they tell everyone that they are only serving drinks! Then the drink station ran out then they stopped all orders! They said 10 minutes til my order was ready and it actually took 35. Total time spent waiting for the order was exactly one hour! Wow! Never coming here again!
Brandon Caloia
Stop giving me pretzels with no salt just because your to lazy to cook new ones!! This is the 2nd time this happened and I didn't notice until I got home. Sour cream and onion pretzels and u gave us no salt pretzels! And it always seems like they never have pretzels ready. There good fresh. But alot of yikes they r lazy and wanna give u old ones that have been sitting there all day!! Place us going downhill
Rebel 420
Came to pick up my order and was told there wasn’t one…there actually was one but they skipped over it and had to search for it…no apologies just a very nasty “it’s gone be awhile” from the woman working behind the counter…no one was working when I arrived…no pretzels prepared…they literally started preparing and cooking the pretzels when I arrived along with others waiting for there orders…no sense of urgency and the sloppy guy preparing pretzels was dirty and looked gross. He had an attitude and moved like a snail…what a shame to have such trash working in West County Mall…as bad as the Galleria is…at least you get better service from the employees.
Worse service. Went there April 26, 2024. Beside making me feel unwelcomed even though I spend 50$ on pretzels, they didn't even provide straws for the drinks and napkins. When asked where to find they they rudely replied that they don't have any. Also waited 40 min for the food to be ready. Never going to that location again
Atmosphere: 1
Food: 3
Service: 1
Super small burnt and crispy pretzel. Not worth the $5+ I paid for it. And a cup of water is $.75? This location is really hit or miss and lately it's been
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sweet Glaze Dip, Original Pretzel Nuggets
I stop there every time I go to the mall, their small pretzels are great!! I love them and totally recommend!However…I don’t love this new trend of expecting a tip when there is no service whatsoever. You pay with a card and the machine gives you the tip option, but they are just handing you a cup of pretzels….i don’t get that.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pretzel, Pretzel Buckets
My food was bitten out of it was stale it had a tail on it?I am
Atmosphere: 1
Food: 1
Service: 5
They are never open on time ! Always got attitudes !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Original Pretzel Dog, Pretzel
Pretzels were good, employee was unbelievably rude on 10/19
This place has the worst employee. Especially the short blond girl!
Was told immediately they weren't selling any food for half an hour which was fine. Ordered two drinks, a lemonade and a frozen lemonade for my sister. Only received one drink and sat there waiting for over 20 mins for the second one. There was a lady waiting 30 mins for the one pretzel she ordered on her break. Two of the workers left suddenly and the other workers were ignoring the line of customers with their airpods in, not even making previous orders. Couldn't even get anyone's attention to get a refund so I just left. Kinda ridiculous fr.
Ordered on the app and had to wait about 15 minutes for a single, regular pretzel. I would have taken an order of nuggets instead of just standing around but no offer or apology was made. Food tasted great once we got it but just disappointed in the whole process
ordered two cups of pretzels, 80% of them were so burnt they were hard to even bite/chew.
Restaurantji Recommends
Just got rehired! Got a free large lemonade. Hospitality at its finest.
Was told immediately they weren't selling any food for half an hour which was fine. Ordered two drinks, a lemonade and a frozen lemonade for my sister. Only received one drink and sat there waiting for over 20 mins for the second one. There was a lady waiting 30 mins for the one pretzel she ordered on her break. Two of the workers left suddenly and the other workers were ignoring the line of customers with their airpods in, not even making previous orders. Couldn't even get anyone's attention to get a refund so I just left. Kinda ridiculous fr.
Went to pick up a doordash order. They didn't even know they had an order and then they kept asking what was ordered. They had no pretzels ready. All of a sudden they tell everyone that they are only serving drinks! Then the drink station ran out then they stopped all orders! They said 10 minutes til my order was ready and it actually took 35. Total time spent waiting for the order was exactly one hour! Wow! Never coming here again!
Stop giving me pretzels with no salt just because your to lazy to cook new ones!! This is the 2nd time this happened and I didn't notice until I got home. Sour cream and onion pretzels and u gave us no salt pretzels! And it always seems like they never have pretzels ready. There good fresh. But alot of yikes they r lazy and wanna give u old ones that have been sitting there all day!! Place us going downhill
Came to pick up my order and was told there wasn’t one…there actually was one but they skipped over it and had to search for it…no apologies just a very nasty “it’s gone be awhile” from the woman working behind the counter…no one was working when I arrived…no pretzels prepared…they literally started preparing and cooking the pretzels when I arrived along with others waiting for there orders…no sense of urgency and the sloppy guy preparing pretzels was dirty and looked gross. He had an attitude and moved like a snail…what a shame to have such trash working in West County Mall…as bad as the Galleria is…at least you get better service from the employees.