Hot Rocks Pizza Kitchen
$ • Pizza, Bars
Hours:
10235 N Oak Trafficway, Kansas City
(816) 209-1616
Customers' Favorites
Hot Rocks Pizza Kitchen Reviews
When your app fails to correctly charge a customer on an online order, acknowledging there was an error and not arguing about it over the phone is good customer service. Charging the full price for your error and then refusing to refund without making us come back up there and claiming I ordered incorrectly is NOT good customer service. Manager Dave was rude over the phone and nothing but excuses. Won't be back.
Pizza was delicious !! Service was great .
Ratings
Menu
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 11AM - 10PM |
Went there tonight with my husband. Ambience in the bar area was great and so was the guy who served us. The pizza, however, was awful. Sauce was almost nonexistent and so saturated heavily with cheese that it made the crust on the underside soggy. Our wait person nicely comped it for us and said we could just take the rest with us and gave us a box, but then some man who I assume was the manager/owner stopped by our table and asked if we were displeased which we replied "yes" and explained why. He then rather rudely and arrogantly said "well then, just let me take this off your hands" and took the pizza away!! Obviously not caring what his customers think. I would never recommend this place.