KFC

8716 Veterans Memorial Pkwy, O'Fallon
(636) 272-1500

Recent Reviews

Anthony Futrell

Ordered door dash and was told 20 minutes to make chicken as they were out. After 2 hours they still couldn't fulfill 4 pieces of

Service: 1

Michael Costlow

It is food. It wont kill you. Lower your expectations.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Gravy, 8 Piece Meal, Fried Chicken

John Cody

The restaurant was very dirty. I ordered the family meal ahead of time on the app. I showed up 20 minutes later when it said it would be ready. I waited another 25 minutes to get home and we were missing a side and 5 pieces of chicken. I went back up and it took another 10 minutes. I asked about buying a dessert and they didn’t have any of the desserts listed on the menu. On top of that I didn’t get any apologies for the extra trip and the very long wait times. Very poor service and the restaurant was empty.

Atmosphere: 1

Food: 4

Service: 1

Bryan Humphrey

So the whole purpose of the mobile order pickup is to save time, but yet you come here and the doors are locked. So I still have to sit through the drive thru, and since I has to wait my food got cold. Also no sign on door stating that so I got stuck behind extra cars

James Smith

One of the better KFC around. This restaurant was clean which most restaurants in this chain usually are nasty. Staff was very friendly. Service does need some work but I have seen a lot worse. Food was hot and fresh. I was in at lunch time so I can't speak for the other shifts but keep up the good work.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Gravy, Coleslaw, Fried Chicken

Sean ¿

Ordered a Nugget Meal, nuggets were hard and inedible, no sauce was given, no biscuit was given, and mashed potatoes were freezing cold with ice chunksParking: There are little to no parking spots with a pot hole covered parking lot and drive-thru

Atmosphere: 2

Food: 1

Service: 1

Tracy Fennell

Could have been

Food: 3

Service: 4

T Lam

Placed a mobile order for extra crispy chicken and chicken tenders. Went to go pick it. They said they couldn't make my order. Said I would receive a refund. It's been 11 days. No refund.

Food: 1

Service: 1

Paulla McLaughlin

Fries were cold and stale, wraps would have been better if the chicken was

Atmosphere: 4

Food: 4

Service: 4

Kevin M.

Waited almost 30 mins in drive thru. Forgot part of order. Food wasn't very good. Sorry KFC this was your last chance.

Granny Cooks

This place only serves chicken and when I went to order they tell me it’s gonna be a 20 minute wait thru the drive thru . I will NEVER go back .

Atmosphere: 2

Food: 1

Service: 1

Sandy Gearhart

Not the first time. Wait in a long line only to find out I can't order for one reason or the other. This time it was the extra crispy fryer broken down. Waiting for original to cook. We thought maybe with time it would be better. They were closed down for a bit we thought they would have improved.

Atmosphere: 1

Food: 1

Service: 1

Tearia

Service here was ok the young lady ask what I wanted to I told her and in the background I could hear another person making fun of my voice sayingthe samething I told her. If everything is hee hee and haha make sure you're not heard. Secondly, I received my food it tasted old and greasy and didn't taste like the original chicken which I asked for.

Food: 2

Service: 3

Angela Lindsey

Waited 30 minutes in line, chicken was burnt and ordered a large mashed potatoe with gravy and got a small, very

Atmosphere: 2

Food: 1

Service: 1

Kevin Shoemaker

Messed our entire order up the first time. Gave us the wrong order. Then replaced it. But gave us the worst chicken I've ever had from KFC. Was supposed to be Extra Crispy Tenders meal. Instead got Extra Soggy on the bone. Can't say KFC as a whole is bad. But this particular location I would not recommend. I believe the manager who had them replace my meal was named Jared. Not sure what position he is in. But he really needs to address the problem. At 5his point I don't even want my meal replaced. I'd just like my $ back.

Atmosphere: 1

Food: 1

Service: 1

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