Teddy Bear Tea in the Lobby Lounge at The Ritz Carlton is my favorite holiday tradition! The lobby is decorated so beautifully for the holidays. Each guest is served either a pot of holiday tea or hot chocolate. The food is a traditional high tea menu. We had curry chicken salad, ham & cornichon pate, cucumber sandwiches, traditional egg salad and smoked salmon rosette. We also had scones with lemon curd and an abundance of desserts. Everything was absolutely exquisite and the service was everything you would expect from the Ritz Carlton!
ddavis130
In town for the weekend, about the only place to stay in St Louis for location and comfort. Especially the central location . Comfortable, well appointed rooms , lots of space, great view of downtown St Louis in the distance. Highly recommend.
Viking94708
I was here with friends over the summer and my stay was ok. The one huge oversight was the housekeeping dept failing to make up the room on a daily basis. I know daily housekeeping is a part of the stay at RC, and the mgr def responded appropriately when contacted about the oversight.
R7767WHmikef
Great View, Great Club Level Staff and Lounge, Snacks and Meals were perfect. THere is even a private staircase on 17 that takes you directly to the club so no elevator waiting. Bedding, amenities, bathroom is perfect, especially the TV in the bathroom mirror. THe comfort level of this room is beyound compare, HOWEVER, in room 1718 the bed is DIRECTLY BELOW THE PREP KITCHEN for the club lounge so you will hear every jar opened, every bottle cap opened, every wine bottle uncorked, every vegatable chopped on the chopping board AND even the sound of flip flops from the kitchen staff, so plan on sleeping between 1am and 4 am because they are prepping food before and after that.
Instasavvy15
IF YOU COME TO ST LOUIS, YOU STAY HERE. There are so many good things to say about this property, not sure where to begin. First, and foremost, the people skills & customer service is best I have ever experienced and have stayed at more hotels than one can imagine. The valets, bell service and front desk were spectacular; I mean my car waiting with a/c cooled vehicle and bottle water in the car. Unreal. Brittany in sales is a star, came to check on us and make sure all was well with our stay, if we needed anything for our dog or help with anything in the hotel or local neighborhood. No better service than that! Jason the concierge was a star; brought my dog and they arranged a dog sitter plus checked on my little guy when we went out. THERE IS NO BETTER DOG HOTEL. PERIOD. END OF DISCUSSION. We arrived in the room to a fluffy dog beg, 2 dog bowls, and dog place mat and dogs treats. They even have a fresh, all-natural dog menu for you pups. No joke, the food in his bowl looked better than some restaurants we have eaten at. We were able to bring our dog in the lounge bar area, where we ordered delicious sushi, wings and fried ravioli. Room service, the lounge and the Michelin starred restaurant food was amazing. No reason to leave the property if you so desire. Our room was large, bathroom very well appointed with marble everywhere and housekeeping did an amazing job. Nothing better than a clean hotel, fab beds to sleep on and fluffy pillows. Breakfast is a must do, and if you are a coffee lover, they do it right. Their expresso, from Italy, could be the best I've tasted, and this is coming from a Starbuck's lover. If you and doing business in St Louis or if your child goes to school in the city, hands down this is the place to stay. Look forward to another stay soon!
Cagey1234
Thought we would get the “5 star luxury experience”, but that did not happen. On the plus side: Every staff member we dealt with was courteous, friendly and a pleasure to deal with. On the minus side: When we arrived at the hotel entrance, and wanted to temporarily park to go in and register, there was absolutely no place to temporarily park. Every inch was taken up with parked cars. We continued driving to the self-parking structure, parked, and walked back to the hotel to register. At registration, we were “proudly” told that we were being given a room with a view of the St. Louis Arch. The clerk said that with a straight face. The Arch was very far away. If you held your thumb and forefinger together at arms length the Arch was about an inch wide. Also, because of the trees and buildings, we could only see about the upper 15% of the arch. Calling this a room with a view of the arch was ridiculous. What we did see mainly from our room was the concrete of the busy Forest Park Parkway. The carpet was worn out where you enter the room, and was stained in various places. One of the lamps next to the bed had a broken switch. The people who occupied the room before us evidently turned the light on and off by screwing the bulb in and out. I was able to remove the on-off knob and grab the stem of the switch and turn it on and off. The chaise lounge in the room was worn looking and lots of loose threads hanging out from the piping. The curtains that block out the window light had one of the plastic rods that is used to open and close the curtain missing. It became uncomfortably cold in the room. I turned the temperature setting from 68 up to 75 degrees and it made no difference. I pointed out to a man I believe was a supervisor of the housekeeping staff that the sanitizer dispenser on my floor outside the elevator was empty. He said it would be taken care of. I told this to him on Friday and when we left on Sunday, it was still empty. Outside the elevators on the lobby floor was free coffee service. My wife tried it. The coffee was cold and terrible. She threw it out. We went to have breakfast at the only restaurant in the building, Casa Don Alfonso, only to find out that it was booked solid with reservations. In my opinion, the in-house restaurant should be big enough to handle all of the people who wish to eat without leaving the hotel. The lobby was done in lots of dark woods and dark reds. Some might call that a luxurious look. We found it dark and dreary. Five star luxury? Nope, not by a long shot.
jameswG2968NG
BLUF - If not for Scarlet at the front desk, I would rate my recent stay at the Ritz Carlton St. Louis a zero. My horrible experience - I stayed Aug 20th, 2023, and at approx. 1900, the hotel's A/C stopped working. I called the front desk at around 2000, 2130, and 2300. Each of these calls I was somewhat rudely told that there were no update and they'd have a manager call me back with options (I never recieced a call back). Mind you, it was around 100 degrees that day, so the room was 85+ (the walls were sweating). I went to the front desk after midnight to find no one, so I left for another hotel. I returned the next day to gather my lugage and checkout. I spoke to Scarlet and she was the first and only staff member empathetic and apologetic about the situation. I am sure she came to work that morning to an uncomfortable situation and having to deal with all of the upset guests, her attentiveness and authenticity was appreciated. While the hotel rooms are very nice and updated, most of the common areas are dated and somewhat dingy. I'm guessing the HVAC is outdated as well... I fully understand things happen that are out of staff members control, but aside from the one mentioned, all other staff interactions were lacking in customer service.
Shawn K.
The bar was packed due to an event or wedding reception but the wait staff and bartenders were killing it getting drinks out. And the cocktails were excellent.
Dettkno
Service was first class. Everyone from bell services, restaurant staff, housekeeping and especially The Ritz Club staff were very attentive, polite and went out of their way to make our experience luxurious and pleasant. Don’t miss Cafe Don Alphonso! If your booking a private dinner, ask about their exclusive Wine Room.
This is our second stay at this Ritz location. The first was summer of 2020, so probably not the best time to judge any hotel. At this stay, in the spring of 2023, we had a great experience at the Ritz St. Louis. The staff were great from the bellmen opening the doors and offering water to the front desk who helped us track down a copy of the Sunday times when they were all out. Our room was clean and comfortable. The restaurant is amazing. We did not get a chance to dine for dinner, but we had a drink there one night and brunch the next day. Service, food and decor were top notch. The neighborhood surrounding the Ritz is very clean and safe- you can walk to restaurants and feel comfortable going for a walk or run outside.
877juliol
We stayed over the 4th of July weekend and had a very good experience at the Ritz in St. Louis. The hotel is located in a very nice area (Clayton) that felt very safe. A little bit of a drive to downtown and some of the attraction but nothing crazy. Service was very good from valet parking to housekeeping. The restaurant (Casa Don Alfonso) was stunning and the service/food was very good. We had some drinks in the hotel's bar (Lobby Lounge) and thought the drinks were overpriced with average quality. No music or ambiance Sunday night but that is expected. Initially we thought this hotel had a pool but found out that's not the case. They do offer passes to a nice aquatic center a couple of blocks away so we did that and had a good time. As others have mentioned the hotel is showing some signs of age, you can see spots in the carpet and walls. I had to ask for housekeeping to vacuum our room again as there were food residues in the floor of our room, not a pleasant experience. Overall a good experience, a step above your typical holiday inn vibe and level of service but definitely a nudge below other Ritz properties we have stayed at.
JavierA1302
Stayed for almost a week for business. It was really disappointing. This is supposed to be one of Marriotts top banners and it felt like staying at a Courtyard. The inside felt very dated and more like a conference center than a top hotel. The room quality was very average with very worm out beds. The only saving grace was a decent fitness center. If you are looking for a top notch hotel I suggest looking elsewhere. Marriott just cant live up to the reputation of their banners anymore - they seriously need to reconsider and decide if they will offer cheap feel hotels at a higher than acceptable rates or if they will compete in the high level luxury service industry. There are better choices today.
s_richgrant
The bed was super comfortable and the room in general was a pleasure to stay in for 2 nights. The onsite dining was good (a little pricey) led by breakfast before my day of meetings started. Great location for business purposes and a lot of fine dining in walking distance as well.
Gary L.
Great Environment for the Grown and Sexy. Enjoyed everyone who,Dressed to Impress!! Will be back very soon,only at the RITZ!!
One of our favorite spots to chill in STL!
Atmosphere: 5
Food: 4
Service: 5
Teddy Bear Tea in the Lobby Lounge at The Ritz Carlton is my favorite holiday tradition! The lobby is decorated so beautifully for the holidays. Each guest is served either a pot of holiday tea or hot chocolate. The food is a traditional high tea menu. We had curry chicken salad, ham & cornichon pate, cucumber sandwiches, traditional egg salad and smoked salmon rosette. We also had scones with lemon curd and an abundance of desserts. Everything was absolutely exquisite and the service was everything you would expect from the Ritz Carlton!
In town for the weekend, about the only place to stay in St Louis for location and comfort. Especially the central location . Comfortable, well appointed rooms , lots of space, great view of downtown St Louis in the distance. Highly recommend.
I was here with friends over the summer and my stay was ok. The one huge oversight was the housekeeping dept failing to make up the room on a daily basis. I know daily housekeeping is a part of the stay at RC, and the mgr def responded appropriately when contacted about the oversight.
Great View, Great Club Level Staff and Lounge, Snacks and Meals were perfect. THere is even a private staircase on 17 that takes you directly to the club so no elevator waiting. Bedding, amenities, bathroom is perfect, especially the TV in the bathroom mirror. THe comfort level of this room is beyound compare, HOWEVER, in room 1718 the bed is DIRECTLY BELOW THE PREP KITCHEN for the club lounge so you will hear every jar opened, every bottle cap opened, every wine bottle uncorked, every vegatable chopped on the chopping board AND even the sound of flip flops from the kitchen staff, so plan on sleeping between 1am and 4 am because they are prepping food before and after that.
IF YOU COME TO ST LOUIS, YOU STAY HERE. There are so many good things to say about this property, not sure where to begin. First, and foremost, the people skills & customer service is best I have ever experienced and have stayed at more hotels than one can imagine. The valets, bell service and front desk were spectacular; I mean my car waiting with a/c cooled vehicle and bottle water in the car. Unreal. Brittany in sales is a star, came to check on us and make sure all was well with our stay, if we needed anything for our dog or help with anything in the hotel or local neighborhood. No better service than that! Jason the concierge was a star; brought my dog and they arranged a dog sitter plus checked on my little guy when we went out. THERE IS NO BETTER DOG HOTEL. PERIOD. END OF DISCUSSION. We arrived in the room to a fluffy dog beg, 2 dog bowls, and dog place mat and dogs treats. They even have a fresh, all-natural dog menu for you pups. No joke, the food in his bowl looked better than some restaurants we have eaten at. We were able to bring our dog in the lounge bar area, where we ordered delicious sushi, wings and fried ravioli. Room service, the lounge and the Michelin starred restaurant food was amazing. No reason to leave the property if you so desire. Our room was large, bathroom very well appointed with marble everywhere and housekeeping did an amazing job. Nothing better than a clean hotel, fab beds to sleep on and fluffy pillows. Breakfast is a must do, and if you are a coffee lover, they do it right. Their expresso, from Italy, could be the best I've tasted, and this is coming from a Starbuck's lover. If you and doing business in St Louis or if your child goes to school in the city, hands down this is the place to stay. Look forward to another stay soon!
Thought we would get the “5 star luxury experience”, but that did not happen. On the plus side: Every staff member we dealt with was courteous, friendly and a pleasure to deal with. On the minus side: When we arrived at the hotel entrance, and wanted to temporarily park to go in and register, there was absolutely no place to temporarily park. Every inch was taken up with parked cars. We continued driving to the self-parking structure, parked, and walked back to the hotel to register. At registration, we were “proudly” told that we were being given a room with a view of the St. Louis Arch. The clerk said that with a straight face. The Arch was very far away. If you held your thumb and forefinger together at arms length the Arch was about an inch wide. Also, because of the trees and buildings, we could only see about the upper 15% of the arch. Calling this a room with a view of the arch was ridiculous. What we did see mainly from our room was the concrete of the busy Forest Park Parkway. The carpet was worn out where you enter the room, and was stained in various places. One of the lamps next to the bed had a broken switch. The people who occupied the room before us evidently turned the light on and off by screwing the bulb in and out. I was able to remove the on-off knob and grab the stem of the switch and turn it on and off. The chaise lounge in the room was worn looking and lots of loose threads hanging out from the piping. The curtains that block out the window light had one of the plastic rods that is used to open and close the curtain missing. It became uncomfortably cold in the room. I turned the temperature setting from 68 up to 75 degrees and it made no difference. I pointed out to a man I believe was a supervisor of the housekeeping staff that the sanitizer dispenser on my floor outside the elevator was empty. He said it would be taken care of. I told this to him on Friday and when we left on Sunday, it was still empty. Outside the elevators on the lobby floor was free coffee service. My wife tried it. The coffee was cold and terrible. She threw it out. We went to have breakfast at the only restaurant in the building, Casa Don Alfonso, only to find out that it was booked solid with reservations. In my opinion, the in-house restaurant should be big enough to handle all of the people who wish to eat without leaving the hotel. The lobby was done in lots of dark woods and dark reds. Some might call that a luxurious look. We found it dark and dreary. Five star luxury? Nope, not by a long shot.
BLUF - If not for Scarlet at the front desk, I would rate my recent stay at the Ritz Carlton St. Louis a zero. My horrible experience - I stayed Aug 20th, 2023, and at approx. 1900, the hotel's A/C stopped working. I called the front desk at around 2000, 2130, and 2300. Each of these calls I was somewhat rudely told that there were no update and they'd have a manager call me back with options (I never recieced a call back). Mind you, it was around 100 degrees that day, so the room was 85+ (the walls were sweating). I went to the front desk after midnight to find no one, so I left for another hotel. I returned the next day to gather my lugage and checkout. I spoke to Scarlet and she was the first and only staff member empathetic and apologetic about the situation. I am sure she came to work that morning to an uncomfortable situation and having to deal with all of the upset guests, her attentiveness and authenticity was appreciated. While the hotel rooms are very nice and updated, most of the common areas are dated and somewhat dingy. I'm guessing the HVAC is outdated as well... I fully understand things happen that are out of staff members control, but aside from the one mentioned, all other staff interactions were lacking in customer service.
The bar was packed due to an event or wedding reception but the wait staff and bartenders were killing it getting drinks out. And the cocktails were excellent.
Service was first class. Everyone from bell services, restaurant staff, housekeeping and especially The Ritz Club staff were very attentive, polite and went out of their way to make our experience luxurious and pleasant. Don’t miss Cafe Don Alphonso! If your booking a private dinner, ask about their exclusive Wine Room.
Restaurantji Recommends
This is our second stay at this Ritz location. The first was summer of 2020, so probably not the best time to judge any hotel. At this stay, in the spring of 2023, we had a great experience at the Ritz St. Louis. The staff were great from the bellmen opening the doors and offering water to the front desk who helped us track down a copy of the Sunday times when they were all out. Our room was clean and comfortable. The restaurant is amazing. We did not get a chance to dine for dinner, but we had a drink there one night and brunch the next day. Service, food and decor were top notch. The neighborhood surrounding the Ritz is very clean and safe- you can walk to restaurants and feel comfortable going for a walk or run outside.
We stayed over the 4th of July weekend and had a very good experience at the Ritz in St. Louis. The hotel is located in a very nice area (Clayton) that felt very safe. A little bit of a drive to downtown and some of the attraction but nothing crazy. Service was very good from valet parking to housekeeping. The restaurant (Casa Don Alfonso) was stunning and the service/food was very good. We had some drinks in the hotel's bar (Lobby Lounge) and thought the drinks were overpriced with average quality. No music or ambiance Sunday night but that is expected. Initially we thought this hotel had a pool but found out that's not the case. They do offer passes to a nice aquatic center a couple of blocks away so we did that and had a good time. As others have mentioned the hotel is showing some signs of age, you can see spots in the carpet and walls. I had to ask for housekeeping to vacuum our room again as there were food residues in the floor of our room, not a pleasant experience. Overall a good experience, a step above your typical holiday inn vibe and level of service but definitely a nudge below other Ritz properties we have stayed at.
Stayed for almost a week for business. It was really disappointing. This is supposed to be one of Marriotts top banners and it felt like staying at a Courtyard. The inside felt very dated and more like a conference center than a top hotel. The room quality was very average with very worm out beds. The only saving grace was a decent fitness center. If you are looking for a top notch hotel I suggest looking elsewhere. Marriott just cant live up to the reputation of their banners anymore - they seriously need to reconsider and decide if they will offer cheap feel hotels at a higher than acceptable rates or if they will compete in the high level luxury service industry. There are better choices today.
The bed was super comfortable and the room in general was a pleasure to stay in for 2 nights. The onsite dining was good (a little pricey) led by breakfast before my day of meetings started. Great location for business purposes and a lot of fine dining in walking distance as well.
Great Environment for the Grown and Sexy. Enjoyed everyone who,Dressed to Impress!! Will be back very soon,only at the RITZ!!