The price has increased but the pretzels are smaller. They are very pale and no longer beautiful golden brown and slightly crisp. Doughy and raw on the inside too. What's with the changes guys??
Atmosphere: 2
Food: 1
Service: 2
McKenzie Boney
Usually I really like ordering from here but this last time really left a sour taste in my month. Employee was super rude in her remarks, and after I had sat down I could hear her complaining. She also corrected how I said something that really didn’t need corrected.
Honey W.
Always delicious pretzels & helpful employees, better then cinnabon because it's local, lovely, and delicious!
Terri D.
I go here often when I'm at the mall because it's a smaller business and honestly their pretzels are better than Auntie Ann's . I'd love to give an all positive review but the person Addy?behind the counter was very rude. Correcting both my daughter and I during a simple order and then the whole time we were eating she was loudly complaining about quiet people . I'm sorry but I've had 5 days off from my own job since Christmas and I'm a little tired. If you are going to complain maybe you should consider doing it out of earshot of your customers.
Emma Willhite
super helpful person named aero at the front helping us!
A Krause
Janet had a horrible attitude. She made me feel like I was wasting her time. Not coming back
Jay Williams
I will admit I used to be an employee, first and foremost. I spent 2 years behind the counter, and eventually got supervisor position...for 5 cents over minimum. Do. Not. Work for them. I never ever met the actual owner, and drama is rampant. The longer I stayed, the worse it got, and it only seems worse from recent reviews. I apologize sincerely for how awful your experience was. Professionalism died after many of us left for better jobs. If I had the money I would certainly open my own to teach them they need to shape up.Pro tip: Ask for a fresh pretzel every time. I used to check (with gloves) how hard a pretzel was before serving, but they no longer do this. They have taken a quick buck over quality. I miss the pretzels, I really do, but I will never buy from them again.I will conclude with this: This store will shrivel and die unless things drastically change and fighting stops.Just remembered: I was once told the pretzel place was an afterthought, since Bob's Pizza is owned by the same people. It's pretty clear that The Pretzel Place is the redheadded step-child of business, and always gets pushed aside and stepped on.Edit 2: Checked Facebook messages. An old employee threatened me after I filed a grievance on him. Real frickin' classy. Get ahold of your nutcase employees!
Taylor Apadaca
Yay pretzels! The mini pretzel dogs are my favorites and I get a different topping every time I go!
Chad Stephens
Very immaculate the way they work, but sometimes the employee attitude turns me off.
Itsmy Account
I would like to leave no stars! Very disrespectful customer service. Burnt pretzels! This place needs someone to come in and show them how to treat customers.
Love love this place! Much better than the competitors
Chaz Keller
We had a very friendly and professional experience this weekend. Plus the pretzel bites were excellent! Wish I could have left a tip with my card.
Matsui Sato
I will admit I used to be an employee, first and foremost. I spent 2 years behind the counter, and eventually got supervisor position...for 5 cents over minimum. Do. Not. Work for them. I never ever met the actual owner, and drama is rampant. The longer I stayed, the worse it got, and it only seems worse from recent reviews. I apologize sincerely for how awful your experience was. Professionalism died after many of us left for better jobs. If I had the money I would certainly open my own to teach them they need to shape up.Pro tip: Ask for a fresh pretzel every time. I used to check (with gloves) how hard a pretzel was before serving, but they no longer do this. They have taken a quick buck over quality. I miss the pretzels, I really do, but I will never buy from them again.I will conclude with this: This store will shrivel and die unless things drastically change and fighting stops.Just remembered: I was once told the pretzel place was an afterthought, since Bob's Pizza is owned by the same people. It's pretty clear that The Pretzel Place is the redheadded step-child of business, and always gets pushed aside and stepped on.Edit 2: Checked Facebook messages. An old employee threatened me after I filed a grievance on him. Real frickin' classy. Get ahold of your nutcase employees!
Amanda Chase
Way better than Annie’s.
Jesse Ramos
excellent small business. Best pretzels I have ever had
The price has increased but the pretzels are smaller. They are very pale and no longer beautiful golden brown and slightly crisp. Doughy and raw on the inside too. What's with the changes guys??
Atmosphere: 2
Food: 1
Service: 2
Usually I really like ordering from here but this last time really left a sour taste in my month. Employee was super rude in her remarks, and after I had sat down I could hear her complaining. She also corrected how I said something that really didn’t need corrected.
Always delicious pretzels & helpful employees, better then cinnabon because it's local, lovely, and delicious!
I go here often when I'm at the mall because it's a smaller business and honestly their pretzels are better than Auntie Ann's . I'd love to give an all positive review but the person Addy?behind the counter was very rude. Correcting both my daughter and I during a simple order and then the whole time we were eating she was loudly complaining about quiet people . I'm sorry but I've had 5 days off from my own job since Christmas and I'm a little tired. If you are going to complain maybe you should consider doing it out of earshot of your customers.
super helpful person named aero at the front helping us!
Janet had a horrible attitude. She made me feel like I was wasting her time. Not coming back
I will admit I used to be an employee, first and foremost. I spent 2 years behind the counter, and eventually got supervisor position...for 5 cents over minimum. Do. Not. Work for them. I never ever met the actual owner, and drama is rampant. The longer I stayed, the worse it got, and it only seems worse from recent reviews. I apologize sincerely for how awful your experience was. Professionalism died after many of us left for better jobs. If I had the money I would certainly open my own to teach them they need to shape up.Pro tip: Ask for a fresh pretzel every time. I used to check (with gloves) how hard a pretzel was before serving, but they no longer do this. They have taken a quick buck over quality. I miss the pretzels, I really do, but I will never buy from them again.I will conclude with this: This store will shrivel and die unless things drastically change and fighting stops.Just remembered: I was once told the pretzel place was an afterthought, since Bob's Pizza is owned by the same people. It's pretty clear that The Pretzel Place is the redheadded step-child of business, and always gets pushed aside and stepped on.Edit 2: Checked Facebook messages. An old employee threatened me after I filed a grievance on him. Real frickin' classy. Get ahold of your nutcase employees!
Yay pretzels! The mini pretzel dogs are my favorites and I get a different topping every time I go!
Very immaculate the way they work, but sometimes the employee attitude turns me off.
I would like to leave no stars! Very disrespectful customer service. Burnt pretzels! This place needs someone to come in and show them how to treat customers.
Restaurantji Recommends
Love love this place! Much better than the competitors
We had a very friendly and professional experience this weekend. Plus the pretzel bites were excellent! Wish I could have left a tip with my card.
I will admit I used to be an employee, first and foremost. I spent 2 years behind the counter, and eventually got supervisor position...for 5 cents over minimum. Do. Not. Work for them. I never ever met the actual owner, and drama is rampant. The longer I stayed, the worse it got, and it only seems worse from recent reviews. I apologize sincerely for how awful your experience was. Professionalism died after many of us left for better jobs. If I had the money I would certainly open my own to teach them they need to shape up.Pro tip: Ask for a fresh pretzel every time. I used to check (with gloves) how hard a pretzel was before serving, but they no longer do this. They have taken a quick buck over quality. I miss the pretzels, I really do, but I will never buy from them again.I will conclude with this: This store will shrivel and die unless things drastically change and fighting stops.Just remembered: I was once told the pretzel place was an afterthought, since Bob's Pizza is owned by the same people. It's pretty clear that The Pretzel Place is the redheadded step-child of business, and always gets pushed aside and stepped on.Edit 2: Checked Facebook messages. An old employee threatened me after I filed a grievance on him. Real frickin' classy. Get ahold of your nutcase employees!
Way better than Annie’s.
excellent small business. Best pretzels I have ever had