Donuts near Cedar Point

“04/2024 Update: lately the service has been very good. Maybe it takes finding the right staff? Online order can still be slow so I decided not to use it anymore. I realize the drive thru or just going inside and ordering at the counter is much quicker.
The staff has been good at the drive up window. It is good to be greeted in the morning on the way to work. Sometimes you may get someone that shows they don’t want to be there. I get it.
I have notice one employee named Ian. You can tell he is a good worker. Always on the go and good comm skills with customers. I like to see him as head of staff or even at a higher level in the future. Keep up the good work cedar point.

I been coming to this Dunkin location for years. I don’t know if it’ll ever be like it used to but since the Covid ordeal it is now different. Short staff is always the excuse now with any and every issue. I take small problems with a grain of salt. It is what it is. It sometimes issues is it acceptable and needs to be addressed.
I had many issues with the online ordering. Sometimes I would order 10-15 minutes ahead of time before I leave for work. Another 10 min go by to get to the store. That is 20-25 minutes to prep a coffee and donut and my items are still not ready. So I wait another 5-10 minutes before my items come out. As I wait I watch 3-4 customers order at the counter wait a few minutes and walk away with their items. This is a short staff problem??
Today, places an online order. Coffee,wrap and a donut. 15 minutes later I go to store and nothing on the online order pickup rack. I wait. A waitress calls my name for the coffee and hands it to me at the counter. I ask about the food items she said they’ll be out soon. I wait. I also watched 8 people come in order at the counter and every one of them walked out with their items. I’m still sitting there.
11/2024: update
I am bringing the score back to 5 stars. The service and food has been very good for some time now. Ya an occasional hard donut but nothing horrible. The staff has been doing a good job. I would like to see the food item bags folded and closed off while sitting at the online pickup rack. Just to keep it fresh, warm. And seeing other people sticking their nose to see what’s inside is annoying.

I finally got up had to cut In line to get someone’s attention. They checked my order and the food items where sitting on another counter the whole time. I was furious and also late for work now.
This has been sitting here the whole time??? Why wasn’t it placed on the online pickup rack 10 feet away??? Oh we are short staffed. I as I figured I would hear.“

“Best donuts and muffins we've ever had. This place is a staple for the area. We vacation here each year and this is always a must have everyday of the trip. It's a core memory for our family for sure. The bubbas are our favorite! The owner and his staff are wonderful people.“