Waited in line for 20 minutes was rudely told my order was correct then was cut off the order was not right and the manager told me that they could not add another order or fix it since the employee cut me off but that's ok I will be calling corporate and the food was garbage pitiful sorry workers need to do better and like I get not wanting to be at work but I work at a restaurant and that's not how you do business I would have been fired if I treated my customers like that!!!
Celsey Hankins
Worst cook out experience. Wish you would disclose that the coleslaw actually goes on the burger..all I wanted was just a regular BBQ sandwich but instead got a dry coleslaw meat sandwich, my chicken wrap also came with the thinest most soggy piece of lettuce, my boy friends burger also has the smallest squirt of condiments, the tomato looked good but like..lucky we have ketchup here at home to fix it. But I can't eat my sandwich so that sucks cause it was my dinner.
Food: 1
Service: 2
Kyle Bryant
Love Cookout and their menu. Fresh, never frozen Burgers and the best sweet tea, that's always the exact amount of sweetness. Never been a huge fan of Hush Puppies until I had Cookout's, they are my favorite side.
Breanna Lauren
NO STAR!!!! This is the 3rd Time I have got RAW chicken from this place!!! Do not eat here!!
Atmosphere: 1
Food: 1
Service: 1
Kmart Radio
The lady who did our order didn't seem happy about having to do a big order and she messed the order up too...
Atmosphere: 1
Food: 5
Service: 1
Brian Hamby
They are Worried about being cute instead of getting your order correct.
Atmosphere: 3
Food: 3
Service: 2
Anna Smith
I don’t think I have ever written a review but this place is becoming a joke. I have been going to this Cook Out since they opened and I have gone twice in the last couple weeks (thought I would try to give them redemption) and I ordered the same thing both time and both times they got it completely wrong. They repeated it back to me and it is right on the receipt but they can’t seem to figure out how to put the correct toppings on a hot dog. I will probably not return ever.
Hailey was the cashier and she literally slung my food in my window. She was literally looking back at something else she didn't even make eye contact. Very rude.
This one truly makes me sad, bc I LOVE Cook Out, but this offense was 100% inexcusable. Excited to find the chain, I ordered a Cookout Burger with a couple extra items on it and a shake. I was excited to bite into my burger. It was thick and perfectly cooked. I was starving, so I took another bite. I realized neither bite had any chili or slaw, so I looked inside. With no cars in line, I decided to roll back through to ask for my chili and slaw in a cup, before hitting the road.I started informing the employee who took my order why I was back. I NEVER mentioned wanting another burger. She interrupted me with, "Let me see your burger!" Her tone was abrasive, so I asked, "Why do you want to see my burger?" I wrapped it and reluctantly handed it over. I wondered why she needed to touch my sandwich. I didn't want a replacement - just the missing chilli and slaw in a little cup, but she hadn't let me ask. As soon as I gave my burger to her, wrapped up with a couple bites missing, she barked with disgusta, "If your sandwich was WRONG, WHY DID YOU EAT IT AND THEN COME BACK HERE FOR ANOTHER BURGER?!!" ?NOTE: I never asked for another burger. I wanted the missing chilli and slaw to add myself, but she didn't let me finish speaking. As soon as I told her it wasn't what I ordered, she demanded I give it to her, which made me uncomfortable bc I planned to eat the rest, with the missing toppings added by me. Then she verballyaaaaaa "bit my head off" for something I never said and didn't want.- Employee failed to listen while taking order.- Employee failed to listen again in order to easily correct her mistake with a small cup of the missing ingredients.- Employee projected her mistake onto customer, blaming customer instead.- Employee was angry customer didn't know ingredients were missing before taking a couple bites of an otherwise delicious burger. There never is much chilli or slaw, so I didn't think much about not tasting it in the first bite.- Employee jumped to erroneous conclusions about customer's intent, instead of asking customer service questions, like, "What would you like?"- Employee attacked character of customer (as thief), as if customer was automatically guilty of employees poorly concieved assumptions, when customer never requested a replacement. Customer only wanted missing toppings.- Employee acted proud of herself despite so many poor service decisions.After her unwarranted false accusation, I asked for the manager. He asked, "What was wrong with your burger?" I answered, "No, it's what is wrong with your employee?" I explained why he could keep the burger she made me hand over, I tried to return the shake too, and asked him for a refund, which he gave. He didn't act too upset to lose a customer. I try not to reward such incredible rudeness with my money, unless I'm at one of those 1 Star DMVs, where you have no choice. ?Bojangles had a line around the building, while this location was slow. I might see why. I told the manager I was extremely disappointed to say it, but wouldn't return as long as sucha terrible service worked there.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Burger
Melyssa Berta-Gotts
I love the fact I can get an orange shake. Like the cheese curds
Atmosphere: 4
Food: 2
Service: 4
Tonya Leak
The best & only Cheerwine float anywhere!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger
Christopher Owens
This placed sucked and we were sick all day long the next day. Hight DON’T recommend.Also found a bone in are chicken sandwich.
Atmosphere: 1
Food: 1
Service: 1
Deidra HIcks
Delicious,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bites, Quesadilla, Burger, Big Double Burger
Waited in line for 20 minutes was rudely told my order was correct then was cut off the order was not right and the manager told me that they could not add another order or fix it since the employee cut me off but that's ok I will be calling corporate and the food was garbage pitiful sorry workers need to do better and like I get not wanting to be at work but I work at a restaurant and that's not how you do business I would have been fired if I treated my customers like that!!!
Worst cook out experience. Wish you would disclose that the coleslaw actually goes on the burger..all I wanted was just a regular BBQ sandwich but instead got a dry coleslaw meat sandwich, my chicken wrap also came with the thinest most soggy piece of lettuce, my boy friends burger also has the smallest squirt of condiments, the tomato looked good but like..lucky we have ketchup here at home to fix it. But I can't eat my sandwich so that sucks cause it was my dinner.
Food: 1
Service: 2
Love Cookout and their menu. Fresh, never frozen Burgers and the best sweet tea, that's always the exact amount of sweetness. Never been a huge fan of Hush Puppies until I had Cookout's, they are my favorite side.
NO STAR!!!! This is the 3rd Time I have got RAW chicken from this place!!! Do not eat here!!
Atmosphere: 1
Food: 1
Service: 1
The lady who did our order didn't seem happy about having to do a big order and she messed the order up too...
Atmosphere: 1
Food: 5
Service: 1
They are Worried about being cute instead of getting your order correct.
Atmosphere: 3
Food: 3
Service: 2
I don’t think I have ever written a review but this place is becoming a joke. I have been going to this Cook Out since they opened and I have gone twice in the last couple weeks (thought I would try to give them redemption) and I ordered the same thing both time and both times they got it completely wrong. They repeated it back to me and it is right on the receipt but they can’t seem to figure out how to put the correct toppings on a hot dog. I will probably not return ever.
Great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bites, Quesadilla, Burger, Sandwich, Cajun Fries, Onion Rings, Fries
Hailey was the cashier and she literally slung my food in my window. She was literally looking back at something else she didn't even make eye contact. Very rude.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: BBQ Plate, Onion Rings, BBQ Sandwich, Fries
Just wish they had picnic tables or something ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This one truly makes me sad, bc I LOVE Cook Out, but this offense was 100% inexcusable. Excited to find the chain, I ordered a Cookout Burger with a couple extra items on it and a shake. I was excited to bite into my burger. It was thick and perfectly cooked. I was starving, so I took another bite. I realized neither bite had any chili or slaw, so I looked inside. With no cars in line, I decided to roll back through to ask for my chili and slaw in a cup, before hitting the road.I started informing the employee who took my order why I was back. I NEVER mentioned wanting another burger. She interrupted me with, "Let me see your burger!" Her tone was abrasive, so I asked, "Why do you want to see my burger?" I wrapped it and reluctantly handed it over. I wondered why she needed to touch my sandwich. I didn't want a replacement - just the missing chilli and slaw in a little cup, but she hadn't let me ask. As soon as I gave my burger to her, wrapped up with a couple bites missing, she barked with disgusta, "If your sandwich was WRONG, WHY DID YOU EAT IT AND THEN COME BACK HERE FOR ANOTHER BURGER?!!" ?NOTE: I never asked for another burger. I wanted the missing chilli and slaw to add myself, but she didn't let me finish speaking. As soon as I told her it wasn't what I ordered, she demanded I give it to her, which made me uncomfortable bc I planned to eat the rest, with the missing toppings added by me. Then she verballyaaaaaa "bit my head off" for something I never said and didn't want.- Employee failed to listen while taking order.- Employee failed to listen again in order to easily correct her mistake with a small cup of the missing ingredients.- Employee projected her mistake onto customer, blaming customer instead.- Employee was angry customer didn't know ingredients were missing before taking a couple bites of an otherwise delicious burger. There never is much chilli or slaw, so I didn't think much about not tasting it in the first bite.- Employee jumped to erroneous conclusions about customer's intent, instead of asking customer service questions, like, "What would you like?"- Employee attacked character of customer (as thief), as if customer was automatically guilty of employees poorly concieved assumptions, when customer never requested a replacement. Customer only wanted missing toppings.- Employee acted proud of herself despite so many poor service decisions.After her unwarranted false accusation, I asked for the manager. He asked, "What was wrong with your burger?" I answered, "No, it's what is wrong with your employee?" I explained why he could keep the burger she made me hand over, I tried to return the shake too, and asked him for a refund, which he gave. He didn't act too upset to lose a customer. I try not to reward such incredible rudeness with my money, unless I'm at one of those 1 Star DMVs, where you have no choice. ?Bojangles had a line around the building, while this location was slow. I might see why. I told the manager I was extremely disappointed to say it, but wouldn't return as long as sucha terrible service worked there.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Burger
I love the fact I can get an orange shake. Like the cheese curds
Atmosphere: 4
Food: 2
Service: 4
The best & only Cheerwine float anywhere!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger
This placed sucked and we were sick all day long the next day. Hight DON’T recommend.Also found a bone in are chicken sandwich.
Atmosphere: 1
Food: 1
Service: 1
Delicious,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bites, Quesadilla, Burger, Big Double Burger