Dunkin'

3114 Fincher Farm Rd Suite 100, Matthews
(704) 708-9547

Recent Reviews

John Kawyn

Terrible burnt hash browns, no beagles. WorstDD ever.

Sasha Loffreda

It seems like a good Dunkin donuts is non existent in this area. This one is specifically horrible at making coffee. It either tastes horribly watered down or so strong that no amount of creamer or sugar can fix it. Also the nasty attitude of some employees doesn’t make the place any better.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Donuts, Bagels

Chels vienns

I DoorDashed here and the food was BURNT. How do y’all just give out burnt food to customers and think that’s ok? Seriously do better bc why are you not watching the food..? How do you let it sit there for THAT LONG for it to be BLACK AND CHARRED..Don’t go here.

Food: 1

Mike Berry

Walked in before they closed and they had already shut everything down and didn't have anything available.

Frank Smith

Disgusting bathroom, poor service. Went in for a couple simple coffee requests and while the drinks were being made I used the restroom. Imagine the most disgusting gas station bathroom you’ve been in and I promise this was worse. No soap either, so how are employees washing hands? When I got our basic coffees, they were completely wrong. We asked for a remake which were better but still not correct.

Kinjal Dalal

Food is stale and service takes too long. Not worth the money or the time.

Atmosphere: 1

Food: 1

Service: 1

Leonor Perez

Great service, best doughnutParking: Spacious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffins, Donuts

Keith Hartford

Spend $4.21 for an ice coffee and it’s burnt coffee and not enough ice. Patrick did nothing to make it right. I think he cares more about what’s on his laptop. So disappointed.

Atmosphere: 1

Food: 1

Service: 1

Paty Ramirez

Worst place to order an freaking hot coffee first time the made it cup was almost empty and cold second time freaking coffee was cold like seriously they cant make a hot coffee!!

Wallencia Gresham

I work right next door, Derrick is amazing and helpful, listened to my complaint and fixed it immediately.

Atmosphere: 5

Food: 5

Service: 5

Amanda Gregory

Do not go to this location unless you have 20+ minutes to wait. Probably the worst fast food experience ever. It honestly felt like I was being pranked. The employees act like they have no idea what’s going on and don’t seem to care at all. Waited 20 minutes for an egg and cheese wake up wrap and a bagel….meanwhile the staff have friends walking in, shaking hands, chatting, absolutely no sense of urgency even with a full waiting area of people waiting on orders and some that haven’t ordered yet. I try to be understanding and patient but when you’ve got 5 people working and 3 of them walking around aimlessly, something isn’t right. Seems to me like they need better management.

Atmosphere: 1

Food: 1

Service: 1

Brandon Maxwell

Make sure you give yourself 45 mins when ordering to wait for your food. I thought it was a one off issue but this has happened every single time I’ve ordered here.

Atmosphere: 1

Food: 1

Service: 1

Alex Zawko

We waited 15minutes to be helped with no one ahead of us in line and 4 employees working. The person at the register was a “manager” but was counting literal Pennie’s for over 7 minutes and ignoring the customers in line. We watched 2 families and 1 customer that was alone walk out the store not purchasing anything. After all this and we ordered it took an additional 20 minutes to get our drink and hash browns. Dunkin needs to completely start over with this location.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hash Browns, Donuts

Jessica Ann

Had a bug leg in my sandwich this morning. Only looked because it tasted weird. Who knows what I ate.

Food: 1

Brandon M.

Order with the understanding you'll be waiting for 30-45 mins. Every. Single. Time. This place is horrible.

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