Received minimal amount of ice cream because employee wasn't able to scoop it. terrible service. we won't be back again. 1star is really too much!
NC Bound&Determined
They are constantly out of supplies and ingredients
Kayla B
The dark blonde girl who worked tonight was the worst. Made TWO milkshakes so runny it was like drinking chocolate milk. Had the worst attitude didnt even care to fix this issue. Had issues with giving me a refund when i asked since I obviously ordered a milkshake not milk. I gave back the milkshakes too yet she had the worst attitude. If you serve someone wrong or poor food/drinks and get upset when they complain maybe you shouldnt have a job if its too hard to solve the problem. Remake it correctly or give a refund without being rude af. Id never hire someone who functions like her.
ABLE 41
Cant make banana splits, no waffle cones, no nothing, workers could care less.
Kimberly Leonard
Very disappointing experience!! The store hours on Google and on the door say closing time is 8:00. We arrived at 7:20. They told us that they always close the lobby early at 7:30. She said she would go ahead and scoop our ice cream, but then we would have to go sit outside (in a storm) so they could lock up! Then, she only gave me half a scoop of ice cream!
Angelica Lopez
Had to give a star to be able to post..Showed up 15 minutes before closing..dine in area was a mess..trash on the tables and unswept floor. Girl behind the counter had no idea what type of ice cream they have..guy was charging us prior to us completing our order. Cones are stale aside of horrible experience.
Lauren White
Don’t eat here if you’re looking to actually get your entire order. On doordash their menu is not correct. They have the ingredients to make them, but because some items might be discontinued, they won’t use the ingredients and won’t make it at all.
Fox T.
Absolutely the worst baskin robins I've even been to it was 7:40 and they close at 8 and refused to let us in and the workers were the biggest jerks ever
Megan Reisbich
Nice half scoop you just gave me, not a full scoop, half falling off the cone as well. Ridiculous.
Ejike Ofoemezie
Very slow service. Long lines. Don't even attempt to order "curb side" or "walk-in" via the app at this store. You will regret it as service is sloppy. Needs a lot of improvement in quality and service.
After driving 30 minutes to get some ice cream knowing they close at 8pm due to covid. They decided to close their store 15 minutes before closing time (7:45) Bad management.
Gen1776
Decided to stop here for an Ice cream. Went through the drive through. Great service and delicious ice cream.
ChiefStooge
Went in to this location and first thing I noticed was the lights out on the donut case. Odd but may have been because they were closing early now. People were helpful and nice but still other challenges. One case was completely empty but left labels up to tempt with flavors not available. I asked for the flavor of the month which was sent to me from corporate in an email. They were out. Ended up getting another flavor which at least it was fresh and good service. I asked if the other location had the flavor of the month, they “called” them and said yes. Drove over there and that location had been closed for two hours. Not sure if they called the wrong location or what? Anyhow, if not for the food being good, this would have been a 1 score. Go to the location 6 miles up the highway for better service.
MJ
After driving 30 minutes to get some ice cream knowing they close at 8pm due to covid. They decided to close their store 15 minutes before closing time (7:45) Bad management.
Received minimal amount of ice cream because employee wasn't able to scoop it. terrible service. we won't be back again. 1star is really too much!
They are constantly out of supplies and ingredients
The dark blonde girl who worked tonight was the worst. Made TWO milkshakes so runny it was like drinking chocolate milk. Had the worst attitude didnt even care to fix this issue. Had issues with giving me a refund when i asked since I obviously ordered a milkshake not milk. I gave back the milkshakes too yet she had the worst attitude. If you serve someone wrong or poor food/drinks and get upset when they complain maybe you shouldnt have a job if its too hard to solve the problem. Remake it correctly or give a refund without being rude af. Id never hire someone who functions like her.
Cant make banana splits, no waffle cones, no nothing, workers could care less.
Very disappointing experience!! The store hours on Google and on the door say closing time is 8:00. We arrived at 7:20. They told us that they always close the lobby early at 7:30. She said she would go ahead and scoop our ice cream, but then we would have to go sit outside (in a storm) so they could lock up! Then, she only gave me half a scoop of ice cream!
Had to give a star to be able to post..Showed up 15 minutes before closing..dine in area was a mess..trash on the tables and unswept floor. Girl behind the counter had no idea what type of ice cream they have..guy was charging us prior to us completing our order. Cones are stale aside of horrible experience.
Don’t eat here if you’re looking to actually get your entire order. On doordash their menu is not correct. They have the ingredients to make them, but because some items might be discontinued, they won’t use the ingredients and won’t make it at all.
Absolutely the worst baskin robins I've even been to it was 7:40 and they close at 8 and refused to let us in and the workers were the biggest jerks ever
Nice half scoop you just gave me, not a full scoop, half falling off the cone as well. Ridiculous.
Very slow service. Long lines. Don't even attempt to order "curb side" or "walk-in" via the app at this store. You will regret it as service is sloppy. Needs a lot of improvement in quality and service.
Restaurantji Recommends
Ice cream is good but a bit pricey.
After driving 30 minutes to get some ice cream knowing they close at 8pm due to covid. They decided to close their store 15 minutes before closing time (7:45) Bad management.
Decided to stop here for an Ice cream. Went through the drive through. Great service and delicious ice cream.
Went in to this location and first thing I noticed was the lights out on the donut case. Odd but may have been because they were closing early now. People were helpful and nice but still other challenges. One case was completely empty but left labels up to tempt with flavors not available. I asked for the flavor of the month which was sent to me from corporate in an email. They were out. Ended up getting another flavor which at least it was fresh and good service. I asked if the other location had the flavor of the month, they “called” them and said yes. Drove over there and that location had been closed for two hours. Not sure if they called the wrong location or what? Anyhow, if not for the food being good, this would have been a 1 score. Go to the location 6 miles up the highway for better service.
After driving 30 minutes to get some ice cream knowing they close at 8pm due to covid. They decided to close their store 15 minutes before closing time (7:45) Bad management.