First of all, I love Bojangles.... great food...I have tried almost everything on the menu... good stuff...... today's visit was a little different....the drive thru line was long so I went inside hoping it would be quicker...I placed my order... pretty simple... sausage, egg, and cheese biscuit combo and a bacon biscuit combo.... while waiting I could hear the lady behind the counter calling back to the kitchen for a bacon biscuit every 5 minutes... people were placing their orders behind me...most orders were long and complicated... about 6 people behind me got their orders before me... several ordered bacon, egg, and cheese biscuits but a bacon biscuit was holding my order up.... just prior to getting my order, a guy from door dash came to the front of the line and within minutes was demanding his order with no consideration for the people already in line....he's there waving his phone like a fast-pass at Disneyland.....the wait was long but the food was good....I guess my rating and complaint revolve around the many communication errors and chaos in getting the food out to the customer....and if Door Dash is listening, your employees are no better than the rest of us in the line...as a matter of fact, I am a full paying customer and don't expect a kickback from Bojangles
Veruca Moon
Dont wait until an hour or 2 before closing to go there. The fries are always hard and hollow like they were re dropped in the fryer. Im always told to pull forward and watch other cars pull forward and park. Usually they get their food before I do which isn't exactly fair but I do get the large family special. If you ask for fries with no seasoning they will have to fry them fresh. I just use my own Cajun seasoning. On my last visit I pulled forward and waited for 20 minutes until there was no line and walked back to the window abd they immediately handed me my food. So I'm guessing they had forgotten I was waiting.
Emanuel Bryant
No strips. No courtesy. Asked for a refund and went to the Gizzard and Livers store instead. Pork chop sandwich was great.
Dawn Mcfadgen
Glad Wilson has made a new one!! Hopefully, they'll get a new, well trained staff ..instead of the young, lazy staff they currently have!! Also, the managers should be more proactive!
Brandon H.
This is the worse bojangles I have ever been to... took the longest to get someone at the drive thru then they proceed to pull me up for a piece of chicken with fries and bo rounds. I've been waiting for 15 minutes now.
Crystal W
On this particular day, there was no line inside. My order was taken as soon as I got to the register. The employees took care to make sure my meal was prepared correctly and had everything I might need. I was in and out faster than if I had waited in the drive thru like I normally would have. The three cars waiting to order made me go inside.
Terricka B.
I made a mistake and left my card at this location they ran my card to pay for someone else's order. I just happened to catch it on my bank statement. I called and the manager acknowledged the error and said he would give me my money back. Once I get ready to get my money he says he can only give me two supreme dinners (no cash).
Dready Black
Line moves faster bow that the outside speaker is fixed. The crew was organized and the food was FRESH & HOT!
Kristy Lantzy
This place was awful! Went to the drive thru and they were making so much noise she couldn’t hear our order. We said the same thing 6 times before leaving. When we drove by the window there were about 8 workers standing around laughing and the door to the dining room was locked.
Basilica Lewis EL Fernandez
A family environment.A family setting. True meaning of service with a smile. Adorable staff.
The staff are not friendly or even acknowledge you. The place is dirty. I noticed that the dining room attendant was missing or maybe he was the one who sat at a table and played on his phone the whole time of our visit. Floors, counters and windows need to be cleaned. Our BBQ sandwiches were good though.
DJ B
The staff are not friendly or even acknowledge you. The place is dirty. I noticed that the dining room attendant was missing or maybe he was the one who sat at a table and played on his phone the whole time of our visit. Floors, counters and windows need to be cleaned. Our BBQ sandwiches were good though.
Kathy Taylor
Got in the drive thru around 11:40, made it to the speaker in about 10 minutes so the line was moving at a responsible pace. Placed the order and got to the pick up window and was never acknowledged, keep in mind the 2 cars in front of me had about a minute long interaction at the window. Waited over 5 minutes for something to happen, twice a person stood in front of the window, looked at me and walked away before we realized they didn't want to serve us.
Connie Gray
Door dash should not have to get in a long drive thru line. Order should be brought out to side door. It's jus ridiculous to wait in line 10 minutes for a door dash order. Need to do better
Daniel Vaughn
Terrible service,if fast food is what you want this place is not fast,but I promise you will get the fast food quality, been here many times over the past weeks day and night and service is terrible, orders have been wrong just over all a bad Bojangles to eat at here in Wilson
First of all, I love Bojangles.... great food...I have tried almost everything on the menu... good stuff...... today's visit was a little different....the drive thru line was long so I went inside hoping it would be quicker...I placed my order... pretty simple... sausage, egg, and cheese biscuit combo and a bacon biscuit combo.... while waiting I could hear the lady behind the counter calling back to the kitchen for a bacon biscuit every 5 minutes... people were placing their orders behind me...most orders were long and complicated... about 6 people behind me got their orders before me... several ordered bacon, egg, and cheese biscuits but a bacon biscuit was holding my order up.... just prior to getting my order, a guy from door dash came to the front of the line and within minutes was demanding his order with no consideration for the people already in line....he's there waving his phone like a fast-pass at Disneyland.....the wait was long but the food was good....I guess my rating and complaint revolve around the many communication errors and chaos in getting the food out to the customer....and if Door Dash is listening, your employees are no better than the rest of us in the line...as a matter of fact, I am a full paying customer and don't expect a kickback from Bojangles
Dont wait until an hour or 2 before closing to go there. The fries are always hard and hollow like they were re dropped in the fryer. Im always told to pull forward and watch other cars pull forward and park. Usually they get their food before I do which isn't exactly fair but I do get the large family special. If you ask for fries with no seasoning they will have to fry them fresh. I just use my own Cajun seasoning. On my last visit I pulled forward and waited for 20 minutes until there was no line and walked back to the window abd they immediately handed me my food. So I'm guessing they had forgotten I was waiting.
No strips. No courtesy. Asked for a refund and went to the Gizzard and Livers store instead. Pork chop sandwich was great.
Glad Wilson has made a new one!! Hopefully, they'll get a new, well trained staff ..instead of the young, lazy staff they currently have!! Also, the managers should be more proactive!
This is the worse bojangles I have ever been to... took the longest to get someone at the drive thru then they proceed to pull me up for a piece of chicken with fries and bo rounds. I've been waiting for 15 minutes now.
On this particular day, there was no line inside. My order was taken as soon as I got to the register. The employees took care to make sure my meal was prepared correctly and had everything I might need. I was in and out faster than if I had waited in the drive thru like I normally would have. The three cars waiting to order made me go inside.
I made a mistake and left my card at this location they ran my card to pay for someone else's order. I just happened to catch it on my bank statement. I called and the manager acknowledged the error and said he would give me my money back. Once I get ready to get my money he says he can only give me two supreme dinners (no cash).
Line moves faster bow that the outside speaker is fixed. The crew was organized and the food was FRESH & HOT!
This place was awful! Went to the drive thru and they were making so much noise she couldn’t hear our order. We said the same thing 6 times before leaving. When we drove by the window there were about 8 workers standing around laughing and the door to the dining room was locked.
A family environment.A family setting. True meaning of service with a smile. Adorable staff.
Restaurantji Recommends
The staff are not friendly or even acknowledge you. The place is dirty. I noticed that the dining room attendant was missing or maybe he was the one who sat at a table and played on his phone the whole time of our visit. Floors, counters and windows need to be cleaned. Our BBQ sandwiches were good though.
The staff are not friendly or even acknowledge you. The place is dirty. I noticed that the dining room attendant was missing or maybe he was the one who sat at a table and played on his phone the whole time of our visit. Floors, counters and windows need to be cleaned. Our BBQ sandwiches were good though.
Got in the drive thru around 11:40, made it to the speaker in about 10 minutes so the line was moving at a responsible pace. Placed the order and got to the pick up window and was never acknowledged, keep in mind the 2 cars in front of me had about a minute long interaction at the window. Waited over 5 minutes for something to happen, twice a person stood in front of the window, looked at me and walked away before we realized they didn't want to serve us.
Door dash should not have to get in a long drive thru line. Order should be brought out to side door. It's jus ridiculous to wait in line 10 minutes for a door dash order. Need to do better
Terrible service,if fast food is what you want this place is not fast,but I promise you will get the fast food quality, been here many times over the past weeks day and night and service is terrible, orders have been wrong just over all a bad Bojangles to eat at here in Wilson