I burned my mouth and fingertips on the pizza because it was so good. The crust is exactly what I wanted from a pizza. If I had just any criticism, the place has room for 2-3 tables to dine in, but it's just empty space. Wasn't a big deal for me, but might be a deal breaker for others.
Angel Cape
Two stars feels generous. While the food is good, the store itself needs desperate help. Myself and two friends waited for 30 minutes for 3 sandwiches, the workers were not wearing gloves, they weren’t washing their hands, they grabbed utensils, not by the handles, but by the end you use for food. They were walking around grabbing handles to the fridges, what appeared to be unmarked bottles and containers, and they microwaved a sauce that went straight into another fridge, that alone will cause bacteria. As far as other reviews go in regards to wait time, the people working were taking their sweet time, as if cooking in a kitchen at home and not a restaurant where wait times are made to feel longer when there’s only one seat, boxes on the floor, and constant shuffling in the kitchen.Severely disappointed in the lack of safety measures used within the restaurant, and I fear for anyone with allergies that comes in contact with this place.
D G
We ordered delivery for the first time. Unfortunately everything that was in a pizza oven was burned ( black in the bottom and hard to eat). When I called they agreed to remake everything. The second time it was some of the best pizza I've eaten. Simply awesome pizza and their customer service was great which is something rare in Nebraska.
Kevin Mabbitt
This is the 2nd time we ordered from Papa Reno’s. The pizza is a little pricey. Tonight my son found a long white string in his piece of pizza. I called the store in Bellevue. The person who answered thought I was making it up? He yelled to “manager” that a guy says there was a string in pizza. The “manager” never got on the phone, but yelled to the clerk…it was probably a dough string…. Nothing sincere.. Just was told “nothing we can do” ??? Really?
Kyle Joy
Staff was friendly enough, but the food took forever, 45 minutes or more when they weren't that busy with either order ins (one other group) or orders out (only saw them load an occasional order into the warmer in the small location) there really was no excuse why it should have taken that long. The boneless wings I had were supposed to be 'extra hot' and were mild at best, and cold by the time I got them. They also seemed to be the cheapest popcorn chicken they could have gotten at the Bakers nearby, making them the worst wings I've had. Just flavorless kibble of chicken. The worst was the floors were absolutely disgusting, and I had to use my foot to sweep a dead bug out of view. Sorry guys, but it was just awful and far too expensive.
Rachel
Not sure why there are any bad reviews. This is by far one of the best pizza places ever , they should get rid of all the extra tables on the dining room floor. Right befor closing when they have the majority of the tables put away is the best time to go it doesn't feel so closterphobic. The staff is super friendly and the pizza didn't take to terribly long . Place was clean have 0 complaints
Paul parkert
This pizza is amazing! Thank you so much for our order today! We will be back. We ordered about 10 pizzas and other options for carryout at 11:45. I walked out with amazing food at 11:45. Thanks again!
Gowen H.
Son of a biscuit. I wanted to hate the place. Teenagers running the show, nothing screaming "I know pizza" when you walk in the door. But I'll be damned, these children can cook. This pizza has made its way to the top of the list. Crust was something Italy would have been jealous of. I dont know who Reno is, but god damn I owe him a beer.
Craig Brunotte
Stopped by the bank around lunch time. Saw this place was open and decided to eat here rather than a nearby franchise chain fast food restaurant. Ordered the "Plowboy." A hot flatbread sandwich with roast beef, ham, turkey, salami, lettuce, mayo, tomato, mustard, italian dressing, and cheese. Delicious. Better than expected. Very filling. Great value for the price.
Kyanna Dooley
Really wanted to love this place. Their menu looks delicious and it’s locally owned. Ordered delivery. Waited 3 hours for it to be delivered. Ordered a pizza and calzone. They both were so soggy and bland we ended up throwing it away. Don’t recommend.
This place having 3 stars is such an insult. Some of the best pizza in Omaha and thats a hard list to crack.
Jackie S Huerta
Strange experience with this place. At 6:20 pm ordered on the Papa Reno app that offered free delivery and mistakenly chose pickup. Called immediately and they changed it to delivery. After 3 phone calls, we got our order at 8:30 pm. The final phone call just after 8 pm was creepy and unprofessional and I'll leave it at that. Won't be giving them another try. I would like a refund of the item not received, but my card was charged the full amount. I can certainly file a chargeback as well. Strange that the owner seems to place the blame on the customer, when each phone call and order time are documented and can easily be verified by my phone log.
Ryan Tremble
We made our usual order for two calzones and they were freakishly smaller than normal, within a 5 inch radius. We have ordered for years and the calzones have ALWAYS been big, nearly filling the whole box. Their excuse when I called in was "oh well everyone here saw the calzones, they were the appropriate size." Or "Maybe the new people made them that big but theyve always been that size. Sorry, Goodbye." And they hang up. SUPREMELY dissatisfied with their excuse and how they turn away from valued customers that have been ordering for a long time. No way will I be spending 13 dollars per lame excuses. I hope you guys are happy with this, Im not, and I never give ratings this low.
Molly J.
Terrible customer service. Food is good but you might be waiting over 2 hours for a pizza that will get to you cold as an iceberg. Great job papa reno!
Nick King
This is seriously the best pizza in omaha! Been my go to place for a long time now. We used to live 3 minutes from here and now travel 30 just to get some good pizza. Worth every minute and penny. I would recommend to everyone!
I burned my mouth and fingertips on the pizza because it was so good. The crust is exactly what I wanted from a pizza. If I had just any criticism, the place has room for 2-3 tables to dine in, but it's just empty space. Wasn't a big deal for me, but might be a deal breaker for others.
Two stars feels generous. While the food is good, the store itself needs desperate help. Myself and two friends waited for 30 minutes for 3 sandwiches, the workers were not wearing gloves, they weren’t washing their hands, they grabbed utensils, not by the handles, but by the end you use for food. They were walking around grabbing handles to the fridges, what appeared to be unmarked bottles and containers, and they microwaved a sauce that went straight into another fridge, that alone will cause bacteria. As far as other reviews go in regards to wait time, the people working were taking their sweet time, as if cooking in a kitchen at home and not a restaurant where wait times are made to feel longer when there’s only one seat, boxes on the floor, and constant shuffling in the kitchen.Severely disappointed in the lack of safety measures used within the restaurant, and I fear for anyone with allergies that comes in contact with this place.
We ordered delivery for the first time. Unfortunately everything that was in a pizza oven was burned ( black in the bottom and hard to eat). When I called they agreed to remake everything. The second time it was some of the best pizza I've eaten. Simply awesome pizza and their customer service was great which is something rare in Nebraska.
This is the 2nd time we ordered from Papa Reno’s. The pizza is a little pricey. Tonight my son found a long white string in his piece of pizza. I called the store in Bellevue. The person who answered thought I was making it up? He yelled to “manager” that a guy says there was a string in pizza. The “manager” never got on the phone, but yelled to the clerk…it was probably a dough string…. Nothing sincere.. Just was told “nothing we can do” ??? Really?
Staff was friendly enough, but the food took forever, 45 minutes or more when they weren't that busy with either order ins (one other group) or orders out (only saw them load an occasional order into the warmer in the small location) there really was no excuse why it should have taken that long. The boneless wings I had were supposed to be 'extra hot' and were mild at best, and cold by the time I got them. They also seemed to be the cheapest popcorn chicken they could have gotten at the Bakers nearby, making them the worst wings I've had. Just flavorless kibble of chicken. The worst was the floors were absolutely disgusting, and I had to use my foot to sweep a dead bug out of view. Sorry guys, but it was just awful and far too expensive.
Not sure why there are any bad reviews. This is by far one of the best pizza places ever , they should get rid of all the extra tables on the dining room floor. Right befor closing when they have the majority of the tables put away is the best time to go it doesn't feel so closterphobic. The staff is super friendly and the pizza didn't take to terribly long . Place was clean have 0 complaints
This pizza is amazing! Thank you so much for our order today! We will be back. We ordered about 10 pizzas and other options for carryout at 11:45. I walked out with amazing food at 11:45. Thanks again!
Son of a biscuit. I wanted to hate the place. Teenagers running the show, nothing screaming "I know pizza" when you walk in the door. But I'll be damned, these children can cook. This pizza has made its way to the top of the list. Crust was something Italy would have been jealous of. I dont know who Reno is, but god damn I owe him a beer.
Stopped by the bank around lunch time. Saw this place was open and decided to eat here rather than a nearby franchise chain fast food restaurant. Ordered the "Plowboy." A hot flatbread sandwich with roast beef, ham, turkey, salami, lettuce, mayo, tomato, mustard, italian dressing, and cheese. Delicious. Better than expected. Very filling. Great value for the price.
Really wanted to love this place. Their menu looks delicious and it’s locally owned. Ordered delivery. Waited 3 hours for it to be delivered. Ordered a pizza and calzone. They both were so soggy and bland we ended up throwing it away. Don’t recommend.
Restaurantji Recommends
This place having 3 stars is such an insult. Some of the best pizza in Omaha and thats a hard list to crack.
Strange experience with this place. At 6:20 pm ordered on the Papa Reno app that offered free delivery and mistakenly chose pickup. Called immediately and they changed it to delivery. After 3 phone calls, we got our order at 8:30 pm. The final phone call just after 8 pm was creepy and unprofessional and I'll leave it at that. Won't be giving them another try. I would like a refund of the item not received, but my card was charged the full amount. I can certainly file a chargeback as well. Strange that the owner seems to place the blame on the customer, when each phone call and order time are documented and can easily be verified by my phone log.
We made our usual order for two calzones and they were freakishly smaller than normal, within a 5 inch radius. We have ordered for years and the calzones have ALWAYS been big, nearly filling the whole box. Their excuse when I called in was "oh well everyone here saw the calzones, they were the appropriate size." Or "Maybe the new people made them that big but theyve always been that size. Sorry, Goodbye." And they hang up. SUPREMELY dissatisfied with their excuse and how they turn away from valued customers that have been ordering for a long time. No way will I be spending 13 dollars per lame excuses. I hope you guys are happy with this, Im not, and I never give ratings this low.
Terrible customer service. Food is good but you might be waiting over 2 hours for a pizza that will get to you cold as an iceberg. Great job papa reno!
This is seriously the best pizza in omaha! Been my go to place for a long time now. We used to live 3 minutes from here and now travel 30 just to get some good pizza. Worth every minute and penny. I would recommend to everyone!