Got a jr burger bun wasnt toasted and meat was cold very terrible.
Atmosphere: 2
Food: 1
Service: 1
Brandi Benson
Waited over 20 minutes in the drive through and got terrible food and service. Couldn't leave the drive through due to being blocked on by other cars.
Atmosphere: 1
Food: 1
Service: 1
Paula Haynes
I love their drinks. The new garlic butter burger is awesome.Parking: Parking or drive thru
Food: 4
Service: 4
Recommended dishes: Fries, Cheeseburger
Summer Roberts
❤️pup cups and great food! Very impressed with this sonic!!
Atmosphere: 5
Food: 5
Service: 5
Dessa Cline
Food was awful, ordered a breakfast toaster.. it was just two slices of thick bread not toasted, egg and bacon.. tots were awful sad to see a business so rundown..
Atmosphere: 1
Food: 1
Service: 3
Shelly Haase
We ordered two drinks and they got both of them wrong. After he very rudely told me he got it when I repeated the order.
Atmosphere: 1
Food: 1
Service: 1
Shayna Buker
I would give 0 stars if I could. Drinks where made wrong and tasted like soda water. I called, came back for new ones and my second ones still tasted like soda water! I called again to leave a complaint about the drinks, and the gentleman in the window, (ginger, with curly hair, and a short beard,) because he seemed angry at us that our drinks were wrong, and when I was in the middle of giving my complaint the female manager there hung up on me. I tried to call back and they didn’t answer. This is not the first bad experience with this Sonic. 5$ wasted will not be returning.
Atmosphere: 1
Food: 1
Service: 1
ABRIL FRANCESCHI
Low staff so drive thru was an option and I love that even low staff still with great smiles and
Atmosphere: 5
Food: 5
Service: 5
Angie Turner
Very short staffed but still giving fantastic service and food. I'm impressed with the dedication of a few fantastic employees!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Corn Dog
Ashley Richter
I forgot whom them lady was that was working. She deserves a raise they were short staffed and she ran the store by herself.
Stopped driving through from Colorado to Iowa. I will start with saying what we hoped to be a quick 15-25 stop tops, ended up being OVER AN HOUR total by the time we ordered, waited, waited some more and waited again. Waited 25 minutes for our food, when we finally got it, it was cold because it was sitting on the counter the whole time we were waiting. We asked for it to be remade and we waited an additional 15 minutes. Could have sat down at applebees or another restaurant in town in the time it took us to get food here. ((All we had was two burgers, two drinks, a hot dog, and fries - so it wasn’t a big or hard order))
Greg Allen
Definitely the worst experience of fast food I have ever had, including McDonald's did not get what I ordered was charged extra when I corrected the guy after he repeated what I ordered. There was no napkins, no straws dipping sauce Proper stuff was not in my drinks. No forks for the chili cheese tots Colde dry food.When I call for refund because there was no receipt. There's nothing they could do about it. And the b**** hung up on me, how rude can you be? Definitely 2 ????? will not return or suggest to others close your doors or get new staffing!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Barb Buell
We came right after they opened. Couldn't understand server as she spoke very quickly and softly. Food was served cold. Will not be going back.
Food: 2
Service: 2
Nick Mooren
Whoever worked 9/11/2023 @ nightSHOULD BE FIRED!!!Not good business practices and rude, choosing which orders to take based on the fact you don't close for another whole hour!!Horrible staff!!
Atmosphere: 1
Food: 1
Service: 1
Ivana Jade
Worst customer service experience I’ve ever experienced. My family is traveling home from Colorado - we have a 14 hour drive. We stopped at sonic since it is right off the highway. We ordered several combo meals as appetizer foods & milkshakes. We first parked to order, pressed the button several times & never got a response. After 10 minutes, we decided to go through the drive thru. There were 2 cars ahead of us. We repeated our order several times & waited in the drive thru for almost 40 minutes. By the time we got to the pickup window, the worker who looked like he rolled around outside & hasn’t showered in weeks says our total was over $40, hands us 2 shakes and told us to have a good day. My husband told him that we ordered food & should have a total of 4 drinks. The guy closes the window while my husband is mid sentence & is still confused when he opened the window back up. That repeated itself at least 2 other times. My husband told him what should have been on our order & the guy starts reading off the receipt while digging his dirty non gloved fingers through the bag of food he said was ours. We then mentioned how the order still wasn’t correct & how he was just digging through our food with his dirty hands so he gets frustrated, closes the window & begins speaking to an older lady next to him. The older lady comes to the window saying we need to pay an additional $9+ for the drinks that apparently weren’t rang up initially. My husband said he just read off the receipt the combo meals we ordered, the lady proceeds to throw our bag down on the counter hard enough where I could see fries fall out of the bag & walked away. We sat next to the window that was closed for almost 5 minutes before some younger lady with long brown hair who I believe is the manager named Marissa or Melissa tells us that they are refusing to serve us or they’re going to call the authorities. At this point, I’ve had enough & my husband is trying to give back the 2 shakes we didn’t order back to them. They refused to take the drinks back so he set them on the outside bricks of the drive thru window. They had already charged our card for the over $40 order so we asked the younger lady if they were going to refund the order since we never received food nor drinks. The young lady said she was going to refund the money & when we asked for a receipt she slams the drive thru window closed and we can see & hear her bitching to the other workers about it. By the time we were pulling out of the drive thru, there were over 8 cars wrapped around the building for the drive thru. We checked the bank account after we left & went to another food place, they not only charged for the $40 order but also charged an additional $16 for something else.It is one thing to get flustered when a customer expresses that the order is incorrect, but it’s a completely other thing to get an attitude about it and proceed to throw the bag of food down on the counter so it spills. The young gentleman looked absolutely disheveled and was digging his hands through the food. Who would want to eat their food after seeing something like that?! The other older lady looked like she was shooting heroin & snorting lines on her breaks. My husband calmly explained that this entire experience was awful & that customer service does not exist the young lady said “noted. leave now or we’re calling law enforcement like I said” and then my husband tells her that he is law enforcement and you could tell she was taken back by it. We called shortly after about the additional charge on the card & we could tell that she was frantic.If I could rate this a negative number I would. Absolute disaster. Workers are absolute trash. Poor staff. Poor management. Run down location. I will be contacting corporate about this. Those 3 individuals should be fired.
Got a jr burger bun wasnt toasted and meat was cold very terrible.
Atmosphere: 2
Food: 1
Service: 1
Waited over 20 minutes in the drive through and got terrible food and service. Couldn't leave the drive through due to being blocked on by other cars.
Atmosphere: 1
Food: 1
Service: 1
I love their drinks. The new garlic butter burger is awesome.Parking: Parking or drive thru
Food: 4
Service: 4
Recommended dishes: Fries, Cheeseburger
❤️pup cups and great food! Very impressed with this sonic!!
Atmosphere: 5
Food: 5
Service: 5
Food was awful, ordered a breakfast toaster.. it was just two slices of thick bread not toasted, egg and bacon.. tots were awful sad to see a business so rundown..
Atmosphere: 1
Food: 1
Service: 3
We ordered two drinks and they got both of them wrong. After he very rudely told me he got it when I repeated the order.
Atmosphere: 1
Food: 1
Service: 1
I would give 0 stars if I could. Drinks where made wrong and tasted like soda water. I called, came back for new ones and my second ones still tasted like soda water! I called again to leave a complaint about the drinks, and the gentleman in the window, (ginger, with curly hair, and a short beard,) because he seemed angry at us that our drinks were wrong, and when I was in the middle of giving my complaint the female manager there hung up on me. I tried to call back and they didn’t answer. This is not the first bad experience with this Sonic. 5$ wasted will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Low staff so drive thru was an option and I love that even low staff still with great smiles and
Atmosphere: 5
Food: 5
Service: 5
Very short staffed but still giving fantastic service and food. I'm impressed with the dedication of a few fantastic employees!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Corn Dog
I forgot whom them lady was that was working. She deserves a raise they were short staffed and she ran the store by herself.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped driving through from Colorado to Iowa. I will start with saying what we hoped to be a quick 15-25 stop tops, ended up being OVER AN HOUR total by the time we ordered, waited, waited some more and waited again. Waited 25 minutes for our food, when we finally got it, it was cold because it was sitting on the counter the whole time we were waiting. We asked for it to be remade and we waited an additional 15 minutes. Could have sat down at applebees or another restaurant in town in the time it took us to get food here. ((All we had was two burgers, two drinks, a hot dog, and fries - so it wasn’t a big or hard order))
Definitely the worst experience of fast food I have ever had, including McDonald's did not get what I ordered was charged extra when I corrected the guy after he repeated what I ordered. There was no napkins, no straws dipping sauce Proper stuff was not in my drinks. No forks for the chili cheese tots Colde dry food.When I call for refund because there was no receipt. There's nothing they could do about it. And the b**** hung up on me, how rude can you be? Definitely 2 ????? will not return or suggest to others close your doors or get new staffing!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
We came right after they opened. Couldn't understand server as she spoke very quickly and softly. Food was served cold. Will not be going back.
Food: 2
Service: 2
Whoever worked 9/11/2023 @ nightSHOULD BE FIRED!!!Not good business practices and rude, choosing which orders to take based on the fact you don't close for another whole hour!!Horrible staff!!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service experience I’ve ever experienced. My family is traveling home from Colorado - we have a 14 hour drive. We stopped at sonic since it is right off the highway. We ordered several combo meals as appetizer foods & milkshakes. We first parked to order, pressed the button several times & never got a response. After 10 minutes, we decided to go through the drive thru. There were 2 cars ahead of us. We repeated our order several times & waited in the drive thru for almost 40 minutes. By the time we got to the pickup window, the worker who looked like he rolled around outside & hasn’t showered in weeks says our total was over $40, hands us 2 shakes and told us to have a good day. My husband told him that we ordered food & should have a total of 4 drinks. The guy closes the window while my husband is mid sentence & is still confused when he opened the window back up. That repeated itself at least 2 other times. My husband told him what should have been on our order & the guy starts reading off the receipt while digging his dirty non gloved fingers through the bag of food he said was ours. We then mentioned how the order still wasn’t correct & how he was just digging through our food with his dirty hands so he gets frustrated, closes the window & begins speaking to an older lady next to him. The older lady comes to the window saying we need to pay an additional $9+ for the drinks that apparently weren’t rang up initially. My husband said he just read off the receipt the combo meals we ordered, the lady proceeds to throw our bag down on the counter hard enough where I could see fries fall out of the bag & walked away. We sat next to the window that was closed for almost 5 minutes before some younger lady with long brown hair who I believe is the manager named Marissa or Melissa tells us that they are refusing to serve us or they’re going to call the authorities. At this point, I’ve had enough & my husband is trying to give back the 2 shakes we didn’t order back to them. They refused to take the drinks back so he set them on the outside bricks of the drive thru window. They had already charged our card for the over $40 order so we asked the younger lady if they were going to refund the order since we never received food nor drinks. The young lady said she was going to refund the money & when we asked for a receipt she slams the drive thru window closed and we can see & hear her bitching to the other workers about it. By the time we were pulling out of the drive thru, there were over 8 cars wrapped around the building for the drive thru. We checked the bank account after we left & went to another food place, they not only charged for the $40 order but also charged an additional $16 for something else.It is one thing to get flustered when a customer expresses that the order is incorrect, but it’s a completely other thing to get an attitude about it and proceed to throw the bag of food down on the counter so it spills. The young gentleman looked absolutely disheveled and was digging his hands through the food. Who would want to eat their food after seeing something like that?! The other older lady looked like she was shooting heroin & snorting lines on her breaks. My husband calmly explained that this entire experience was awful & that customer service does not exist the young lady said “noted. leave now or we’re calling law enforcement like I said” and then my husband tells her that he is law enforcement and you could tell she was taken back by it. We called shortly after about the additional charge on the card & we could tell that she was frantic.If I could rate this a negative number I would. Absolute disaster. Workers are absolute trash. Poor staff. Poor management. Run down location. I will be contacting corporate about this. Those 3 individuals should be fired.
Atmosphere: 1
Food: 1
Service: 1