Very rude customer service. We walked out and left without
Service: 1
Beth Mondestin
the food is really expensive. The price displayed online is different in the store and so are the portions. Terrible customer service. They refuse to listen to me and the workers are very arrogant.
Food: 1
Service: 1
Kamara Dufresne
The food is not the same as portrayed. The customer service is terrible. THEY GAVE MY FOOD TO SOMEONE ELSE.
Atmosphere: 1
Food: 1
Service: 1
Kristy Louis
Overpriced foods. Small portions. Unorganized staff. The portion on the website are not the same in the store. The staff won’t help you solve the issue. Inconsiderate.
Food: 1
Service: 1
Allison Marie
Sinage and Google says they close at 11, showed up just before 10. The guy hid until it was 10 and came out and chastised us for coming in at close and said what do we want. It made us uncomfortable, so we just left.
Service: 1
Kristy L.
Terrible customer service. Charged me the wrong PRICE and refused to do anything about it.
cmdzerosixtwo
I don't know how this place stays in business? I don't think I have ever gone to the Brick, NJ location on Drum Point and was able to get what I want. The rude couple that runs the place never have any of the advertised flavors or special topping/mixes. While they don't have what I want or what Carvel advertised they are supposed to have on any given night they seem to go above and beyond when it's BOGO "mysteriously" not having something they had the day before or after. I only go there at the request of my family as if I'm choosing where to go for ice cream it's pretty much anywhere but this Carvel. I would rather drive further to Rita's, Sundaes, Yellow Brick or Hoffman's as I've never been told "we don't have that" at any of those parlors. I have given many ratings for businesses on Google and never have I given such a poor rating to a business but after 6 years of disappointment from this place I don't feel remotely bad as they have more than earned it.
kim rigby
They did a great job ! The picture was just amazing!
Cathrine O'Brien
The ice cream hasn't changed, but the price sure has, 10$ for a pint, I thought it was a bit pricey!
who closes stores randomly throughout the day?
Very rude customer service. We walked out and left without
Service: 1
the food is really expensive. The price displayed online is different in the store and so are the portions. Terrible customer service. They refuse to listen to me and the workers are very arrogant.
Food: 1
Service: 1
The food is not the same as portrayed. The customer service is terrible. THEY GAVE MY FOOD TO SOMEONE ELSE.
Atmosphere: 1
Food: 1
Service: 1
Overpriced foods. Small portions. Unorganized staff. The portion on the website are not the same in the store. The staff won’t help you solve the issue. Inconsiderate.
Food: 1
Service: 1
Sinage and Google says they close at 11, showed up just before 10. The guy hid until it was 10 and came out and chastised us for coming in at close and said what do we want. It made us uncomfortable, so we just left.
Service: 1
Terrible customer service. Charged me the wrong PRICE and refused to do anything about it.
I don't know how this place stays in business? I don't think I have ever gone to the Brick, NJ location on Drum Point and was able to get what I want. The rude couple that runs the place never have any of the advertised flavors or special topping/mixes. While they don't have what I want or what Carvel advertised they are supposed to have on any given night they seem to go above and beyond when it's BOGO "mysteriously" not having something they had the day before or after. I only go there at the request of my family as if I'm choosing where to go for ice cream it's pretty much anywhere but this Carvel. I would rather drive further to Rita's, Sundaes, Yellow Brick or Hoffman's as I've never been told "we don't have that" at any of those parlors. I have given many ratings for businesses on Google and never have I given such a poor rating to a business but after 6 years of disappointment from this place I don't feel remotely bad as they have more than earned it.
They did a great job ! The picture was just amazing!
The ice cream hasn't changed, but the price sure has, 10$ for a pint, I thought it was a bit pricey!
Restaurantji Recommends
Great little spot. I didnt even know Carvel shops still existed. The staff was very friendly. Love this place ❤️
Constantly understaffed and very slow service. One employee on a Saturday afternoon in the summer is ridiculous.
Great ice cream and super service
The vibe felt off and very unwelcoming. Don't recommend this spot, go elsewhere.
Poor service, take orders for special occasions and they are not made on time.