Sandy and Jess are amazing. Their friendly demeanor and attention to detail make every visit a pleasure. Not only do they make my coffee with precision, but they also create a welcoming atmosphere that keeps me coming back. Top tier?
Atmosphere: 5
Food: 5
Service: 5
Luisathexplorer
This new Dunkin' establishment truly impressed me, especially due to the exceptional service provided by Sandy. From effortlessly taking my order to her warm and friendly demeanor, Sandy's professionalism and extensive knowledge of the menu made the entire experience seamless and enjoyable.Despite a previous order mishap during a recent visit, Sandy's approachability and dedication to customer satisfaction eased my concerns, making me feel valued as a customer. Beyond Sandy's outstanding service, the atmosphere of the Dunkin' was welcoming, and the entire staff exuded a positive energy that added to the overall experience. I cannot recommend this Dunkin' location highly enough for its exemplary service, inviting atmosphere, and friendly
Atmosphere: 5
Food: 5
Service: 5
kim ran
The cashier was in a very bad mood this morning. No happy faces at this location. I asked her how much my bill was after she gave me back change because I thought I gave her exact change. She responded as if asking her this question was an inconvenience. By the time I could say I’m just trying to be honest because I thought I wasn’t suppose to receive change she closed the slide window in my face. When I went inside to ask for the half dollar I accidentally gave her at the drive thru, the manager asked me if I wanted to apologize for arguing with the cashier. I could not believe I was being accused of arguing after asking a simple question in what I believed I was being honest about. They refused to give back my half dollar coin that has sentimental value to me. Regardless of my mistake to pay with my half dollar I never imagined being treated so poorly over a cup of hot tea. It took not even 5 minutes during my interactions with these staff members to ruin the reputation of this franchise. How can Dunkin’ run on bad customer service.
Food: 1
Service: 1
Deb Mcgee
Did a Uber eats order for this location accidentally, received 2 donuts out of my order as they were out of everything else ..this is literally a donut shop how are you out of donuts?
Food: 1
Service: 1
Scary_Terry
Standard dunkin...can be a bit slow at times
Tracey Paige
Perfect
Atmosphere: 5
Food: 5
Service: 5
Mike Mohr
A real let down. I ordered a turkey sausage sandwich and the flavor was so bad I thought it might have been rotten. When I did finally get a chance to contact someone I was told I'd be contacted by the store manager. That never happened. This was the first of 2 bad experiences but not with the same store. It's one thing to learn of a customer's crummy experience and make it right but to learn of 2 and say steps will be taken in an effort to retain customer loyalty then disregard it? I spent a total of $24 during these 2 visits and out of it I got one bite of a rotten sandwich and a half full cup of coffee.
Atmosphere: 4
Food: 1
Service: 1
Renee Kunze
Shaun is such a nice employee at Dunkin!! Great customer Service always!!
If you want a real life example of gross incompetence please stop by. Everyone here should be fired.
Atmosphere: 1
Food: 1
Service: 1
jeff johnson
This place should be shut down. It was bad in every way. Slow drive thru. Rude service. Burnt food. Wrong drinks. One of the sandwiches tasted like soap or chemicals. Donut tased like someone sprayed Lysol on it. Seriously, this place should be condemned.
Atmosphere: 1
Food: 1
Service: 1
Wendy BROOKER
Running Dunkin donuts to get coffee and a donut what more could I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Jr Madrigal
Gone to this place for years just to support the smithville town square businesses. They constantly get orders wrong. But they very nice and professional. Until this last time I go there and they take my money give me half an order and I'm sitting there waiting for the rest of my order the server ask what I'm still doing there. You just took my order you were happy to charge me for it. And the server gets defensive when I tell them what I'm waiting for.I am done with this place. I'll take my money elsewhere. My only hope is that this place continues to preform like it always has, loses too much money, and closes. Maybe we can get a better company in the smithville square.
Atmosphere: 3
Food: 5
Service: 1
kenneth endicott jr
Always out of donuts Jimmie leeds rd fast never out of
Sandy and Jess are amazing. Their friendly demeanor and attention to detail make every visit a pleasure. Not only do they make my coffee with precision, but they also create a welcoming atmosphere that keeps me coming back. Top tier?
Atmosphere: 5
Food: 5
Service: 5
This new Dunkin' establishment truly impressed me, especially due to the exceptional service provided by Sandy. From effortlessly taking my order to her warm and friendly demeanor, Sandy's professionalism and extensive knowledge of the menu made the entire experience seamless and enjoyable.Despite a previous order mishap during a recent visit, Sandy's approachability and dedication to customer satisfaction eased my concerns, making me feel valued as a customer. Beyond Sandy's outstanding service, the atmosphere of the Dunkin' was welcoming, and the entire staff exuded a positive energy that added to the overall experience. I cannot recommend this Dunkin' location highly enough for its exemplary service, inviting atmosphere, and friendly
Atmosphere: 5
Food: 5
Service: 5
The cashier was in a very bad mood this morning. No happy faces at this location. I asked her how much my bill was after she gave me back change because I thought I gave her exact change. She responded as if asking her this question was an inconvenience. By the time I could say I’m just trying to be honest because I thought I wasn’t suppose to receive change she closed the slide window in my face. When I went inside to ask for the half dollar I accidentally gave her at the drive thru, the manager asked me if I wanted to apologize for arguing with the cashier. I could not believe I was being accused of arguing after asking a simple question in what I believed I was being honest about. They refused to give back my half dollar coin that has sentimental value to me. Regardless of my mistake to pay with my half dollar I never imagined being treated so poorly over a cup of hot tea. It took not even 5 minutes during my interactions with these staff members to ruin the reputation of this franchise. How can Dunkin’ run on bad customer service.
Food: 1
Service: 1
Did a Uber eats order for this location accidentally, received 2 donuts out of my order as they were out of everything else ..this is literally a donut shop how are you out of donuts?
Food: 1
Service: 1
Standard dunkin...can be a bit slow at times
Perfect
Atmosphere: 5
Food: 5
Service: 5
A real let down. I ordered a turkey sausage sandwich and the flavor was so bad I thought it might have been rotten. When I did finally get a chance to contact someone I was told I'd be contacted by the store manager. That never happened. This was the first of 2 bad experiences but not with the same store. It's one thing to learn of a customer's crummy experience and make it right but to learn of 2 and say steps will be taken in an effort to retain customer loyalty then disregard it? I spent a total of $24 during these 2 visits and out of it I got one bite of a rotten sandwich and a half full cup of coffee.
Atmosphere: 4
Food: 1
Service: 1
Shaun is such a nice employee at Dunkin!! Great customer Service always!!
Atmosphere: 5
Food: 5
Service: 5
Absolutely the worst drive thru
SLOW!!! Don’t stop by if in a hurry
Restaurantji Recommends
If you want a real life example of gross incompetence please stop by. Everyone here should be fired.
Atmosphere: 1
Food: 1
Service: 1
This place should be shut down. It was bad in every way. Slow drive thru. Rude service. Burnt food. Wrong drinks. One of the sandwiches tasted like soap or chemicals. Donut tased like someone sprayed Lysol on it. Seriously, this place should be condemned.
Atmosphere: 1
Food: 1
Service: 1
Running Dunkin donuts to get coffee and a donut what more could I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Gone to this place for years just to support the smithville town square businesses. They constantly get orders wrong. But they very nice and professional. Until this last time I go there and they take my money give me half an order and I'm sitting there waiting for the rest of my order the server ask what I'm still doing there. You just took my order you were happy to charge me for it. And the server gets defensive when I tell them what I'm waiting for.I am done with this place. I'll take my money elsewhere. My only hope is that this place continues to preform like it always has, loses too much money, and closes. Maybe we can get a better company in the smithville square.
Atmosphere: 3
Food: 5
Service: 1
Always out of donuts Jimmie leeds rd fast never out of
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Donuts