Pizza Hut

53-55 Essex St, Hackensack
(201) 343-8400

Recent Reviews

AJ Williams

Terrible service. Everyone who works here is grumpy and rude.

Atmosphere: 1

Food: 1

Service: 1

Matthew Hoiem

Big yikes

Atmosphere: 1

Food: 4

Service: 1

Estefania Garces

They took a delivery from me without having a driver's, they told me that the order arrived in 30 minutes, an hour passed and it never arrived. I called and they told me that they had no one to take it and they hung up on me, terrible service.To end up sending a Doordash 3 hours after I take my order?????

Atmosphere: 1

Food: 1

Service: 1

JeGu Torres

They didn’t send us a stuffed crust cheese pie that we ordered. I tried calling but all these people do is put you on hold for more than 30 minutes. I tried calling multiple times and some times they just put you on hold without saying anything. These people don’t care. I was feeding my kids something special today but they couldn’t enjoy it because their pizza didn’t arrive. Never again will I order from my local Pizza Hut.

Food: 5

Service: 1

Miguel Bracero

Know what to expect. but the service here made me review.

Atmosphere: 3

Food: 3

Service: 5

Mary Grace Tolentino

I don’t usually post a review, but this store has the worse customer service. I ordered worth $100 for doordash delivery and when i check the order, some items were missing like buffalo wings and soda. It’s a disaster to call the store as they pick up and put you on hold forever. After trying to redial so many times in order to get a live person, I was told that the lady is not allowed to give her name over the phone which I never encounter before. I asked for a manager which I was refused to speak because they are very busy at the moment. I was offered a refund credit or to re deliver in 15 mins which arrived 45 mins later. Never to order in this store again. Worse customer serviced and do not checked the items ordered before handing it to delivery person.

Atmosphere: 1

Food: 2

Service: 1

Ke Rro

The people who serve are disgusting with bad character. They get upset when you order them. For being on the phone.

Atmosphere: 1

Service: 1

Fabio Marochi

Check the order before leaving, I've been given the wrong pizza a few

Atmosphere: 2

Food: 3

Service: 3

Chatandeep Singh13

The worst place to go to they give you a hard time when. You ask for your order to be fixed & refund they kept hung up your

Food: 1

Service: 1

Nilla Conyers

There is always a problem with the delivery, food is always cold. Do something to try and keep the food warm.Get your own drivers. Then you try and call they put you on hold and don't answer.

Service: 1

London miller

Absolutely worse experience have ever had. I ordered for delivery. Ordered bone in wings receiver boneless ordered a 2 liter did not receive that at all. I tried called no answer so I had to drive down there. Manger was so rude and was cursing I was just so disgusted he made it seem like I inconvenienced him, when I paid for my food and it was wrong I will blast this place on tiktok cause it’s horrible service.

Atmosphere: 1

Food: 1

Service: 1

Jess Miner

The staff here went above and beyond to help us since online and phone ordering wasn't

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breadsticks

Yevgeniy Shenfeld

For whatever reason after I came back here this certificate was flipped to the other side of the door where you can no longer see it. Ask them why.

Atmosphere: 1

Food: 3

Service: 3

Maggie Dotson

I WOULD NOT ORDER FROM THIS PLACE EVER AGAIN. THEY TOOK MY ORDER FOR OUR HOLIDAY PARTY AND SAID 30 MINUTES AND 1 HOUR LATER NOTHING.WHEN I CALLED IT SAID MY ORDER WAS DELIVERED BUT WE NEVER GOT IT! WHEN I SPOKE TO THE VERY RUDE MANAGER HE STATED AND I QUOTE "THE DRIVER MUST HAVE STOLEN THE ORDER" AND THERE WAS NOTHING HE COULD DO. HE WANTED ME TO ORDER IT AGAIN AND WHAT WAIT ANOTHER HOUR FOR THE FOOD TO BE STOLEN AGAIN. HECK NO!!! THEN HE HUNG UP ON ME WHEN I SAID NO. WHAT KIND OF BUSINESS RUNS LIKE THIS? HOW MUCH DO YOU LOSE BY DRIVERS STEALING FOOD? WHAT EVER YOU DO , DONT USE CREDIT CARD HERE , YOU WILL BE PAYING FOR SOMEONE ELSE TO HAVE FOOD!!!!

Atmosphere: 1

Food: 1

Service: 1

anthony cocco

Undercooked pan pizza...Manger was rude...unprofessional...not courteous...parinoid....not helpful in anyway. Thank you GRUBHUB for total refund.

Atmosphere: 1

Food: 1

Service: 1

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