Takeout service was prompt and friendly enough. Atmosphere was airport restaurant, which is what it is. Brisket sandwich with egg was roughly equivalent to something I could have gotten at any corner deli in Manhattan, and very small amount of potatoes it came with were also meh.
Atmosphere: 3
Food: 2
Service: 4
Kyle
STAY AWAY!!!This place is absolute garbage . 4 waitresses walked by me and never once asked what I would like to drink. After 30 minutes I packed up and left . Told the girl at host stand why I was leaving and she shrugged her shoulders at me and went about her day. The place was less than half full.
Atmosphere: 1
Service: 1
CR
I had the yams and collard greens. The yams were absolutely disgusting and inedible. I should have sent them back. The collaed greens did not taste like any southern collard greens I've ever had. They tastedas if they were not made fresh. A complete waste of money.
Atmosphere: 2
Food: 1
Service: 2
Sean Kunai
Haven't gotten our food yet. But the service already is awful. The final round of the Masters is on and they claim they don't know how to change the TV. We're watching Fresh Prince of Belair. The place would be packed if they put the Masters on. The waitresses act like we're putting them out to do their job. The blonde seems angry to even be working. We'll see how the food is.Update: we wanted to order an IPA on tap. OUT. We wanted to order the burger with pork roll on it.....OUT. We tried ordering nachos....."I'M SORRY, THE CHEESE WENT BAD SO WE CANT SERVE NACHOS" this place is an embarrassment. We got up and left!!!
Atmosphere: 1
Food: 1
Service: 1
Nikki Dietrich
The place was mediocre at best. The service was slow(but friendly), food was cold, and took 45 mins to come out. Drinks were 20 mins to get. Not a place to go when your in a hurry
Chris McFarland
Bland tasteless burgers. Burned on the outside is the only flavor you get. For $17 you could at least use salt or pepper, something. And $20+ for cocktails?! I’ve seen some high prices but wow! One burger, one beer $40….
Atmosphere: 3
Food: 2
Service: 4
Carlos Salazar
Terrible burger :( Watermelon margarita was too sweet
Atmosphere: 3
Food: 1
Service: 3
Elena Werkheiser
If I could give this girl million starts, who is holding the whole bar on her own with so many people nagging for different things.. I would definitely would give her a 100 stars!!Thank you for been polite and positive, you and your staff! Thank you for your delicious food Smoke House.
Atmosphere: 5
Food: 5
Service: 5
Greg Pier
I ordered 3 breakfast sandwiches that I never received. Customers who came behind me but orders one of the same sandwich got theirs before me. The reason I was given was that I ordered three sandwiches and they just ordered one.
Service: 1
Candace Lewis
I made the mistake of not looking at the reviews first. Similar to another review, I walked up and a male employee was having a chat with another employee or Airport worker. They were talking about a rumor of him getting written up. Took a few minutes for him to acknowledge me despite I was right next to them. He eventually took my order but I guess he didn't put it in the computer. Then another guy came up, think he was the manager or owner and took my order again, struggled putting in a drink order that was on the menu. He, nor the other guy actually made the drink though. The original guy left the bar area to tend to the tables ans the Manager/owner type person just proceeded to do dishes. Finally a female bartender came up after her much needed break was over, took my order, immediately made my drink and provided the type of customer service this place needs more of. I sat at the bar and this was the service I received. Some poor lady with her kid sat at a restaurant table at about the same time and she apparently didn't get noticed and had to get up to ask to be served. Just avoid this place. Don't let the Southern comfort foods fool you. Collards and Candied yams were good but read the reviews about the meats!! This was one a Monday night around 8:30 pm and there was not a mad rush of people or anything.
You shouldn't go in here.The customer service management is broken and the staff working there are not trained at all.Customers are ignored even when they are in line, customers are cutting in, people don't come to take orders, it takes a long time to pay, etc.Please be careful as you will miss the plane by 2.
Atmosphere: 1
Food: 3
Service: 1
Naphtali Gilead
Edible cheeseburger. Old lettuce. Very slow service. Not worth it. Go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Jessica Nobile
service sucks. “be with you in a moment@ and then proceeds to clean the whole bar. TAKE CARE OF YOUR CUSTOMERS FIRST!!!especially when they have flights to take!!
Atmosphere: 1
Service: 1
Nhu Anico
Worse ribs. Dried tasteless. No flavor. Huge peppercorns smothered in tip, not RUBBED in.Wings and pork dry and tasteless.
Atmosphere: 2
Food: 1
Service: 2
Chris
Struggle to get attention from servers. Don’t tip if you need the receipt with tip amount shown, they didn’t provide or were helpful at
Takeout service was prompt and friendly enough. Atmosphere was airport restaurant, which is what it is. Brisket sandwich with egg was roughly equivalent to something I could have gotten at any corner deli in Manhattan, and very small amount of potatoes it came with were also meh.
Atmosphere: 3
Food: 2
Service: 4
STAY AWAY!!!This place is absolute garbage . 4 waitresses walked by me and never once asked what I would like to drink. After 30 minutes I packed up and left . Told the girl at host stand why I was leaving and she shrugged her shoulders at me and went about her day. The place was less than half full.
Atmosphere: 1
Service: 1
I had the yams and collard greens. The yams were absolutely disgusting and inedible. I should have sent them back. The collaed greens did not taste like any southern collard greens I've ever had. They tastedas if they were not made fresh. A complete waste of money.
Atmosphere: 2
Food: 1
Service: 2
Haven't gotten our food yet. But the service already is awful. The final round of the Masters is on and they claim they don't know how to change the TV. We're watching Fresh Prince of Belair. The place would be packed if they put the Masters on. The waitresses act like we're putting them out to do their job. The blonde seems angry to even be working. We'll see how the food is.Update: we wanted to order an IPA on tap. OUT. We wanted to order the burger with pork roll on it.....OUT. We tried ordering nachos....."I'M SORRY, THE CHEESE WENT BAD SO WE CANT SERVE NACHOS" this place is an embarrassment. We got up and left!!!
Atmosphere: 1
Food: 1
Service: 1
The place was mediocre at best. The service was slow(but friendly), food was cold, and took 45 mins to come out. Drinks were 20 mins to get. Not a place to go when your in a hurry
Bland tasteless burgers. Burned on the outside is the only flavor you get. For $17 you could at least use salt or pepper, something. And $20+ for cocktails?! I’ve seen some high prices but wow! One burger, one beer $40….
Atmosphere: 3
Food: 2
Service: 4
Terrible burger :( Watermelon margarita was too sweet
Atmosphere: 3
Food: 1
Service: 3
If I could give this girl million starts, who is holding the whole bar on her own with so many people nagging for different things.. I would definitely would give her a 100 stars!!Thank you for been polite and positive, you and your staff! Thank you for your delicious food Smoke House.
Atmosphere: 5
Food: 5
Service: 5
I ordered 3 breakfast sandwiches that I never received. Customers who came behind me but orders one of the same sandwich got theirs before me. The reason I was given was that I ordered three sandwiches and they just ordered one.
Service: 1
I made the mistake of not looking at the reviews first. Similar to another review, I walked up and a male employee was having a chat with another employee or Airport worker. They were talking about a rumor of him getting written up. Took a few minutes for him to acknowledge me despite I was right next to them. He eventually took my order but I guess he didn't put it in the computer. Then another guy came up, think he was the manager or owner and took my order again, struggled putting in a drink order that was on the menu. He, nor the other guy actually made the drink though. The original guy left the bar area to tend to the tables ans the Manager/owner type person just proceeded to do dishes. Finally a female bartender came up after her much needed break was over, took my order, immediately made my drink and provided the type of customer service this place needs more of. I sat at the bar and this was the service I received. Some poor lady with her kid sat at a restaurant table at about the same time and she apparently didn't get noticed and had to get up to ask to be served. Just avoid this place. Don't let the Southern comfort foods fool you. Collards and Candied yams were good but read the reviews about the meats!! This was one a Monday night around 8:30 pm and there was not a mad rush of people or anything.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
You shouldn't go in here.The customer service management is broken and the staff working there are not trained at all.Customers are ignored even when they are in line, customers are cutting in, people don't come to take orders, it takes a long time to pay, etc.Please be careful as you will miss the plane by 2.
Atmosphere: 1
Food: 3
Service: 1
Edible cheeseburger. Old lettuce. Very slow service. Not worth it. Go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
service sucks. “be with you in a moment@ and then proceeds to clean the whole bar. TAKE CARE OF YOUR CUSTOMERS FIRST!!!especially when they have flights to take!!
Atmosphere: 1
Service: 1
Worse ribs. Dried tasteless. No flavor. Huge peppercorns smothered in tip, not RUBBED in.Wings and pork dry and tasteless.
Atmosphere: 2
Food: 1
Service: 2
Struggle to get attention from servers. Don’t tip if you need the receipt with tip amount shown, they didn’t provide or were helpful at
Atmosphere: 1
Food: 2
Service: 1