I’ve never been more angry for somebody in my life. There was a woman in front of me ordering and she got a couple of pretzels and pretzel bites as she was done with that order she realized she forgot to order two more pretzels bites. The owner was super rude towards her and was trying to make her feel bad for the food that she was paying him for because there would be none left for myself and another person in line which was completely okay to me because I was in no rush. The woman was visibly shaking and proceeded to apologize to me which I said absolutely no worries at all. I then decided to leave because I didn’t want to give that man a dime of my money. And he shouts “now people are leaving” I will never give them my business again :). Being in customer service isn’t for everyone I guess
Atmosphere: 1
Service: 1
Pamela Andrews Tait
Delicious well priced food & friendly kind staffKid-friendliness: Area is for families and kids and adults.
Atmosphere: 5
Food: 5
Service: 5
Lydon Thorpe
They still have their big plastic pandemic walls up around the front of the store, so it's impossible to hear what the staff are saying. Had to say what I wanted 3 times and they still didn't understand.
Atmosphere: 3
Food: 4
Service: 2
Brianne
I was visiting Mic-Mac Mall with my friend to go to the Mrs. Fields Pretzelmaker to order pretzel bites etc. The man who was at cash register who claimed to be the manager/owner. Was extremely rude and disrespectful towards me for no reason. When I went to order after my friend. He completely disregarded me and said that he will only listen and hear my friend order. I moved over and let my friend order for me because I was thrown off by his response. He then messed up our order. He apologized to only my friend and said if she comes back that she will get better customer service and free items. He then made a comment towards me that I won't get good customer service because I am aggressive looking. Meanwhile the whole time I barley said anything. I told him I will be writing a bad review of this awful experience. As a black woman (My friend was a white women) I am very hurt and disgusted by the customer service by the owner at this franchise and will not be returning.
Tilina Barkhouse-Asprey
Faithful Pretzelmaker consumers, but today we had an experience with a man (assuming a manager as he was training some visibly shaken kid) that made us decide not to return. First, we watched this man get upset with the newer employee out back, within customer earshot. We waited approximately five minutes before they noticed us. Then he proceeded to be very rude from the beginning of the transaction, and pushy in terms of ordering quickly despite us being the only customers around. When I asked for a specific flavour of bites that I’ve ordered several times at both this location and Halifax, he claimed that it wasn’t possible because the sauce, “came out at 175 degrees and would burn the skin off of peoples fingers.” Said sauce is kept at the same temperature as pretzels, as they are stored within customer sight under the warmer. He proceeded to explain this three times, even though we had said that we no longer wanted them and moved to the pick up counter to receive the first order. Upon sitting to eat the food, we found that the bites were doughy/undercooked, definitely not at typical PM standards. The coating was barely there, bites were plain at the bottom so we didn’t finish them. Waste of time and money.
Josh Burrell
PRETZL MAKE ME DIED
Emily Fernandez
I normally like the pretzels I buy here. Tastes good!However, there's one employee at Mic Mac Mall who always messes up the order. She just always gets it wrong and I always have to ask her to redo it or I find out when I get home. It's always the same woman at Mic Mac Mall.
Bonnie Dale
Half of my pretzel is rock hard
jj obx
im an dieing i went there with my fam and now were throwing up and. do no go and get food here pls
nyla warwick
im an dieing i went there with my fam and now were throwing up and. do no go and get food here pls
20 yrs ago the pretzels were literally twice the size for the same price. $4.25 back then and $4.25 now. Dipping sauces were given in tiny cups, not individual Kraft packs (1). just an old man ranting
Jennifer Skodje
This place sucks so much I'd run out my phone's battery if I wanted to list the endless reasons why.
Shanaki Embuldeniya
Delicious!
C ZS
It is exactly what you think it is. A pretzel stand that sells a variety of flavoured pretzels. It's a good spot if you are craving something buttery and breadie. It's not as quick as you would expect as normally there is only 1 staff who has to take, make,and bake orders creating a bit of a bottleneck. That being said staff is super friendly.
I’ve never been more angry for somebody in my life. There was a woman in front of me ordering and she got a couple of pretzels and pretzel bites as she was done with that order she realized she forgot to order two more pretzels bites. The owner was super rude towards her and was trying to make her feel bad for the food that she was paying him for because there would be none left for myself and another person in line which was completely okay to me because I was in no rush. The woman was visibly shaking and proceeded to apologize to me which I said absolutely no worries at all. I then decided to leave because I didn’t want to give that man a dime of my money. And he shouts “now people are leaving” I will never give them my business again :). Being in customer service isn’t for everyone I guess
Atmosphere: 1
Service: 1
Delicious well priced food & friendly kind staffKid-friendliness: Area is for families and kids and adults.
Atmosphere: 5
Food: 5
Service: 5
They still have their big plastic pandemic walls up around the front of the store, so it's impossible to hear what the staff are saying. Had to say what I wanted 3 times and they still didn't understand.
Atmosphere: 3
Food: 4
Service: 2
I was visiting Mic-Mac Mall with my friend to go to the Mrs. Fields Pretzelmaker to order pretzel bites etc. The man who was at cash register who claimed to be the manager/owner. Was extremely rude and disrespectful towards me for no reason. When I went to order after my friend. He completely disregarded me and said that he will only listen and hear my friend order. I moved over and let my friend order for me because I was thrown off by his response. He then messed up our order. He apologized to only my friend and said if she comes back that she will get better customer service and free items. He then made a comment towards me that I won't get good customer service because I am aggressive looking. Meanwhile the whole time I barley said anything. I told him I will be writing a bad review of this awful experience. As a black woman (My friend was a white women) I am very hurt and disgusted by the customer service by the owner at this franchise and will not be returning.
Faithful Pretzelmaker consumers, but today we had an experience with a man (assuming a manager as he was training some visibly shaken kid) that made us decide not to return. First, we watched this man get upset with the newer employee out back, within customer earshot. We waited approximately five minutes before they noticed us. Then he proceeded to be very rude from the beginning of the transaction, and pushy in terms of ordering quickly despite us being the only customers around. When I asked for a specific flavour of bites that I’ve ordered several times at both this location and Halifax, he claimed that it wasn’t possible because the sauce, “came out at 175 degrees and would burn the skin off of peoples fingers.” Said sauce is kept at the same temperature as pretzels, as they are stored within customer sight under the warmer. He proceeded to explain this three times, even though we had said that we no longer wanted them and moved to the pick up counter to receive the first order. Upon sitting to eat the food, we found that the bites were doughy/undercooked, definitely not at typical PM standards. The coating was barely there, bites were plain at the bottom so we didn’t finish them. Waste of time and money.
PRETZL MAKE ME DIED
I normally like the pretzels I buy here. Tastes good!However, there's one employee at Mic Mac Mall who always messes up the order. She just always gets it wrong and I always have to ask her to redo it or I find out when I get home. It's always the same woman at Mic Mac Mall.
Half of my pretzel is rock hard
im an dieing i went there with my fam and now were throwing up and. do no go and get food here pls
im an dieing i went there with my fam and now were throwing up and. do no go and get food here pls
Restaurantji Recommends
The best soft pretzels
20 yrs ago the pretzels were literally twice the size for the same price. $4.25 back then and $4.25 now. Dipping sauces were given in tiny cups, not individual Kraft packs (1). just an old man ranting
This place sucks so much I'd run out my phone's battery if I wanted to list the endless reasons why.
Delicious!
It is exactly what you think it is. A pretzel stand that sells a variety of flavoured pretzels. It's a good spot if you are craving something buttery and breadie. It's not as quick as you would expect as normally there is only 1 staff who has to take, make,and bake orders creating a bit of a bottleneck. That being said staff is super friendly.