This damn self service ordering is the death of customer service. Couldn't figure out the menus to order and the donuts you wanted weren't even on the screen requiring me to flag down a worker to help out. 5 min later and able to pay lol.
Atmosphere: 3
Food: 4
Service: 3
Ericka S
This location is absolutely my preferred one. I've been coming here, always through the drive thru with my dog, since it opened as I live pretty close. My usual is the iced caramel craze latte and usually a wake-up wrap or the bagel sandwich. I always have service that I am happy with from a variety of the workers I've dealt with! Occasionally, they won't have some food item I want on the fly, but I'm always able to find something I like. I love this location because they are quick and accurate! I know I'm not going to be sitting in the drive-thru for a very long time waiting for my stuff to be made or for the line in front of me to be cleared. I wanted to shine a little light on the consistent service I get and how great the workers are! An important thing to note is that this is a cash free location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
Steve Hakim
Very nice store very good options delicious donuts sandwiches were okay.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts, Sausage Egg and Cheese, Bagels
marisa valdes
I stop at this place maybe two or three times a week in the morning around the same time. 8am and every time I go they are always, always out of snack in bacon or wake up wraps. How is that when it’s breakfast time. Or they don’t give me everything in my order. From now on I’ll just coffee fromThere. Pretty sad.
Food: 1
Service: 1
Panju Prithviraj
Poor service.. They want self ordering from kiosk.. Asked for a dozen donuts only with vanilla cream filled.. Had sugar powder glazed with vanilla cream and that's all.. NO OTHER VANILLA CREME FILLED DONUTS AT ALL..! HOW ATROCIOUS.. I left without buying my dozen donuts I wanted.
Atmosphere: 1
Food: 1
Service: 1
Michael Lipka
The customer service is very bad. After isolating themselves by using a kiosk, you hope your food and drinks will actually be made as they fill all online and drive thru orders first. Then once you get it the food is not very good. Ugh not going back there.
Atmosphere: 2
Food: 3
Service: 1
Victoria Vladimir
I don't understand the 3 star rating. I get food and drinks from here almost daily on my lunch breaks. The staff are efficient and super friendly!! I've never had a problem here, even when there's a few people ahead of me, it never takes long. I'm bad about planning my breakfasts snd lunches, so I am always grateful for this place being so close to where I work and so quick!!
I've been coming to this location since it opened. I work about 1/4 mile away so it's convenient. I have not been too happy with customer service and drinks. I don't mind the bad customer service but I've had my last straw with this location. I always ask for light ice and I have always accepted that I'm not going to get a full cup of coffee and a few times I've had a 3/4 cup. I've bitten my tongue multiple times but this time it was ridiculous. I got a half cup of coffee. I told the manager why I'm getting a half cup and she replied that that's how it's made when it's less ice. I replied that I'm a regular and never have I gotten a half cup before. The manager didn't apologies and didn't try to make it right. You think they could have added water to please me. Never will I go to this location again!!!
Kaeleigh Helsham
The manager was rude. Slamming the donuts onto the counter and had no people skills. Patiently waiting for my online order and instead of being nice the first response from her was "what you here for? What do you want?" As I replied I'm waiting on my order she said "they right there." Extremely rude. I will never go back when the manager has a horrible attitude.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Stanley Pekatowski
I'm a door dasher I'm picking up food and I ask for a cup of ice I'm told we have to charge you are you kidding I've done almost 1000 deliveries and I've need seen such a cheap store that can't give a cup of
I like this location because you can order on a kiosk. I think it’s faster than ordering with somebody and your order is more accurate. This way restrooms are very clean, and when they handed off drinks, they were very friendly my drink was made correctly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee
Erik P
Fast service and very friendly staff at the drive thru in the early morning. All you can ask for. Order was correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Aniko Janosik
The worst ever! They are so rude and slow!!
Service: 1
Jay G.
I came in at 12pm on a Friday, and the worker was so rude. I simply asked the girl making my coffee to add cinnamon & sugar, and she purposely ignored me with a mad face. You should not be working in a place of customer service if you don't know how to service customers correctly! Whoever the shorter girl out of the 2 that were there is, should be fired!
This damn self service ordering is the death of customer service. Couldn't figure out the menus to order and the donuts you wanted weren't even on the screen requiring me to flag down a worker to help out. 5 min later and able to pay lol.
Atmosphere: 3
Food: 4
Service: 3
This location is absolutely my preferred one. I've been coming here, always through the drive thru with my dog, since it opened as I live pretty close. My usual is the iced caramel craze latte and usually a wake-up wrap or the bagel sandwich. I always have service that I am happy with from a variety of the workers I've dealt with! Occasionally, they won't have some food item I want on the fly, but I'm always able to find something I like. I love this location because they are quick and accurate! I know I'm not going to be sitting in the drive-thru for a very long time waiting for my stuff to be made or for the line in front of me to be cleared. I wanted to shine a little light on the consistent service I get and how great the workers are! An important thing to note is that this is a cash free location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
Very nice store very good options delicious donuts sandwiches were okay.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts, Sausage Egg and Cheese, Bagels
I stop at this place maybe two or three times a week in the morning around the same time. 8am and every time I go they are always, always out of snack in bacon or wake up wraps. How is that when it’s breakfast time. Or they don’t give me everything in my order. From now on I’ll just coffee fromThere. Pretty sad.
Food: 1
Service: 1
Poor service.. They want self ordering from kiosk.. Asked for a dozen donuts only with vanilla cream filled.. Had sugar powder glazed with vanilla cream and that's all.. NO OTHER VANILLA CREME FILLED DONUTS AT ALL..! HOW ATROCIOUS.. I left without buying my dozen donuts I wanted.
Atmosphere: 1
Food: 1
Service: 1
The customer service is very bad. After isolating themselves by using a kiosk, you hope your food and drinks will actually be made as they fill all online and drive thru orders first. Then once you get it the food is not very good. Ugh not going back there.
Atmosphere: 2
Food: 3
Service: 1
I don't understand the 3 star rating. I get food and drinks from here almost daily on my lunch breaks. The staff are efficient and super friendly!! I've never had a problem here, even when there's a few people ahead of me, it never takes long. I'm bad about planning my breakfasts snd lunches, so I am always grateful for this place being so close to where I work and so quick!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Dunkin' Refreshers, Croissant
I've been coming to this location since it opened. I work about 1/4 mile away so it's convenient. I have not been too happy with customer service and drinks. I don't mind the bad customer service but I've had my last straw with this location. I always ask for light ice and I have always accepted that I'm not going to get a full cup of coffee and a few times I've had a 3/4 cup. I've bitten my tongue multiple times but this time it was ridiculous. I got a half cup of coffee. I told the manager why I'm getting a half cup and she replied that that's how it's made when it's less ice. I replied that I'm a regular and never have I gotten a half cup before. The manager didn't apologies and didn't try to make it right. You think they could have added water to please me. Never will I go to this location again!!!
The manager was rude. Slamming the donuts onto the counter and had no people skills. Patiently waiting for my online order and instead of being nice the first response from her was "what you here for? What do you want?" As I replied I'm waiting on my order she said "they right there." Extremely rude. I will never go back when the manager has a horrible attitude.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
I'm a door dasher I'm picking up food and I ask for a cup of ice I'm told we have to charge you are you kidding I've done almost 1000 deliveries and I've need seen such a cheap store that can't give a cup of
Atmosphere: 1
Service: 1
Restaurantji Recommends
I like this location because you can order on a kiosk. I think it’s faster than ordering with somebody and your order is more accurate. This way restrooms are very clean, and when they handed off drinks, they were very friendly my drink was made correctly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee
Fast service and very friendly staff at the drive thru in the early morning. All you can ask for. Order was correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
The worst ever! They are so rude and slow!!
Service: 1
I came in at 12pm on a Friday, and the worker was so rude. I simply asked the girl making my coffee to add cinnamon & sugar, and she purposely ignored me with a mad face. You should not be working in a place of customer service if you don't know how to service customers correctly! Whoever the shorter girl out of the 2 that were there is, should be fired!
service
Atmosphere: 4
Food: 4
Service: 5