A1 Food Depot
$ • Food Stands, Barbeque, Caterers
Hours:
1195 Spofford Ave, Bronx
(718) 617-4867
A1 Food Depot Reviews
Great service, friendly And food very fresh!
Ratings
Menu
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Hours
| Monday | 8AM - 2PM |
| Tuesday | 8AM - 2PM |
| Wednesday | 8AM - 2PM |
| Thursday | 8AM - 2PM |
| Friday | 8AM - 2PM |
| Saturday | 8AM - 1PM |
| Sunday | Closed |
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I have been soliciting A1 Distributors for many years, personally and professionally. On August 27, 2022, I went to A1 for my charitable organization’s BBQ. Not only did I purchase food, but I also rented one of their large grills. When we arrived at the park with the grill, one of my board members made me aware that the grill looked like it had some faulty repair. It appeared to have putty in an attempt to glue the grill and some wiring to fix the damage. When I returned their grill (nicely cleaned), I pointed out the damage to one of the workers. Later that morning, I was contacted by Tracey from A1, and she informed me that there would be a $50 charge for damage to the grill. She did send photos and videos of the damage. The image also indicated the previous damage that was not correctly repaired. As such, we disputed the additional charge. Tracey then called me and stated that I was being rude for not paying and that they would not do business with me in the future if I did not pay. I responded by advising Tracey that we find her conduct to be hostile, as her response appeared to be insulting (calling me rude) and threatening (not doing business with us in the future). But regardless, I approved of her charge for the additional payment and informed her that I would seek other vendors in the future. She said she was not hostile and expected us to ‘do the right thing.’ Also, she ‘just won’t do any future business with you (me)’ and stated she would not charge the additional $50 for damages. The right thing? We disputed the damage but still offered to pay. I guess we were not supposed to raise any objection. This experience was aggressive, unprofessional, and lacked customer service skills. It was never about the money, just how I responded to it.