Food is ok but service is slow. The workers are rude and impatient when it's one of the least busy restaurants in the food court. Waited over 20 minutes for a simple order. No apology either.
Gerardo A.
Jalil and Lyam provided excellent customer service, demonstrating efficiency and attentiveness. The food, especially the Buffalo sandwich, was exceptionally good--arguably one of the best chicken sandwiches I've had in a while. I highly recommend trying the Buffalo sandwich for a delightful culinary experience.
Aliyah-Simone B.
let me start out by saying how amazing the customer service is. the General Manager Q, was the best and coolest manager I've come in contact with in a long time, a lot of places take your order and send you on your way, the General Manager actually took his time to tell us whats the best things on the menu without even having to ask, he treated his staff with respect and also every customer after us as i watched how he interacted while we waited for our food. the food was absolutely out of this world, especially for mall food/burgers. everything was correct nothing was incorrect and nothing was shy of ingredients where you order a burger and they slap one pickle, a half slice of cheese and a few pieces of lettuce, we ordered the The Shop Bacon Cheeseburger, Herb Parmesan Fries, New Burger Melt, Crispy Chicken Avocado Ranch, and the Crispy Chicken Caesar Sandwich, 10/10 recommended to anyone who goes
kristin c.
Crispy Chicken melt was disappointing because couldn't taste the pepper jack cheese, was not even visible, and looked dry (definitely no melting cheese like in the photos). And it took a while to get the order.
Danny P.
I recently visited Garden City for a Comic convention and my friends and I stopped by Roosevelt Mall afterwards. It's a huge mall and they have a lot of good food options but I ended up going to Melt Shop. I've been wanting to go here for a while and I got a Burger Melt with Wagyu Beef and American Cheddar. Burger sauce, caramelized onions on a brioche bun. It was juicy and the Wagyu beef was so tender.
Phillipe G.
The food and service was excellent, one gentleman stood out, I believe his name was Que or Quincy but I remember him because he had such great energy and he is a Knicks fan like my self lol. I definitely recommend and will go back!
Antoinette P.
Grabbed some food here during a mall run at Roosevelt Field. We ordered the Mike's Honey Hot Chicken, Toasted Burger Melt, cheesy tots and loaded tots. We also tried the strawberry guava drink and lemonade. Our first time trying them and boy was it underwhelming. None of us (me, partner and toddler) enjoyed our food. The Mike's honey hot chicken was just literally just chicken with honey on it. Flavor came from the honey which was not much. The toasted burger melt wasn't really toasted and was bland. Taste was lacking on both. Now the real shocker was the cheesy tots and loaded tots. If you thought this included cheese like I did- it did not. It appears to be some " cheese" like product/paste. We didn't feel like experimenting with whatever this yellow paste was + it just looked super gross. We tried scraping it off but that didn't work either. And lastly, we tried the drinks and they did not save this meal. Not even close. All of it was a waste, try something else at the food court. Total spent was $47.
Stephanie T.
There are many food places to choose from like Chick-fil-A, pizza, etc. at the food court in Roosevelt Field Mall. Melt Shop is located near the front in the food court by the escalators. There are kiosks to order food or you can order with the cashier. Since there was a line of people ordering at the kiosks, I ordered with the cashier. I ordered the Buffalo Chicken Chicken Melts and Shop Tots. The Buffalo Chicken Chicken Melts has Fried Chicken, Pepper Jack & Buffalo Sauce on Country White. Shop Tots is herbed parmesan on tater tots. The chicken melt was really moist and tasty. The tater tots had a good portion of herbed parmesan and would recommend. It took a little while to get the food, but the food was worth the wait. The buffalo chicken melt was $9.99 and the shop tots were $4.09. After tax, it was $15.29 for both these items.
Leila L.
Amazing customer service and great food super fresh and tasty. All of the staff members are great. Shoutout to Que for his amazing service and being so kind :)
Claudia I.
I feel awful for taking so long to write this review. I was at the Melt Shop a few weeks ago and had the most amazing experience. Not being familiar with a restaurant menu makes it pretty challenging to place an order, especially when there are a lot of people waiting in line. However, as stressful as it was to order, not just for me but for my teen son and his friends, Que really made it easy and less stressful. Que, I later learned, was the Manager of this establishment. He was so patient with me and when I asked for recommendations, he narrowed down my choices to make it so much easier for me to finally decide and get the line going without feeling rushed. Que is an asset to this company and the staff who appear to younger than me, will surely benefit under his supervision. I cannot wait to go back and try the other options he recommended! The Melt Shop, its location being so close to the lounge areas makes it feel less cafeteria and more lounge-y ambiance. All in all, the food is delicious, the location is great and with a manager like Que, I wholeheartedly recommend this to anyone looking to have something good to eat at the mall. Thank you to Que and his assistants who helped served me and the teens who were with me.
Service and the staff were 5 stars However the patty is sooo tiny. Look at the pic.
Codian T.
So I'm not sure if my review was deleted or not but I'm gonna write it again. This place is GHETTO! The last time I came here I was faced with an very nonchalant and disrespectful cashier who was joking around with me while taking my order and not in a good way. They are so unprofessional at this place and don't care about the image they display to customers. How can you be working on your shift and goofing off with your coworkers. I mean they have their phones out, laughing and giggling as they're taking orders? Anyways, I received my order with the cashier still joking around with me, again, not in a good way and I'm asking for ketchup which he straight up ignored my request for. So I'm shocked staring at the next cashier as she hands me the food, then she states as I walked off "WhY ShE gOt aN ATiTuDe?" Followed by another comment saying "she don't know we'll beat her a**. " Absolutely disgusted by their behavior. I pride myself on being a very understanding person but with a place like this, absolutely not and it's sad too because it's mostly young black teens who work here and as a young black teen myself it's very discouraging and paints a bad picture of other black teens. Very awful experience and I would NEVER eat here again.
Christina D.
Good food! However, costumer service is horrible and the employees very rude! I have never had such a bad experience in my life!
Kevin S.
It's always hard to choose what to eat especially when you're in Roosevelt Field Mall and there's many places to choose from. That said I wanted to try the Melt Shop. I ordered a Burger Melt and waited a long time for it as others got their food orders quickly. I know why my order took longer than the others.. This exquisite taste the onion's and cheese combined with pickles made this a mouthwatering meal. And to top that the staff here is so cool and personable from Tanajia whom I ordered from to Mohan who assisted to Michell who finally brought me my order. This place will strive and have the longest lines yes due to the food but also the fabulous employees..
Gabrielle D.
I used to go here all the time when I lived in NYC. So I was thrilled when I saw one open on Long Island! And in the mall food court. I always get their loaded tots. Service was fast. Their chicken and sauces are just so flavorful.
Food is ok but service is slow. The workers are rude and impatient when it's one of the least busy restaurants in the food court. Waited over 20 minutes for a simple order. No apology either.
Jalil and Lyam provided excellent customer service, demonstrating efficiency and attentiveness. The food, especially the Buffalo sandwich, was exceptionally good--arguably one of the best chicken sandwiches I've had in a while. I highly recommend trying the Buffalo sandwich for a delightful culinary experience.
let me start out by saying how amazing the customer service is. the General Manager Q, was the best and coolest manager I've come in contact with in a long time, a lot of places take your order and send you on your way, the General Manager actually took his time to tell us whats the best things on the menu without even having to ask, he treated his staff with respect and also every customer after us as i watched how he interacted while we waited for our food. the food was absolutely out of this world, especially for mall food/burgers. everything was correct nothing was incorrect and nothing was shy of ingredients where you order a burger and they slap one pickle, a half slice of cheese and a few pieces of lettuce, we ordered the The Shop Bacon Cheeseburger, Herb Parmesan Fries, New Burger Melt, Crispy Chicken Avocado Ranch, and the Crispy Chicken Caesar Sandwich, 10/10 recommended to anyone who goes
Crispy Chicken melt was disappointing because couldn't taste the pepper jack cheese, was not even visible, and looked dry (definitely no melting cheese like in the photos). And it took a while to get the order.
I recently visited Garden City for a Comic convention and my friends and I stopped by Roosevelt Mall afterwards. It's a huge mall and they have a lot of good food options but I ended up going to Melt Shop. I've been wanting to go here for a while and I got a Burger Melt with Wagyu Beef and American Cheddar. Burger sauce, caramelized onions on a brioche bun. It was juicy and the Wagyu beef was so tender.
The food and service was excellent, one gentleman stood out, I believe his name was Que or Quincy but I remember him because he had such great energy and he is a Knicks fan like my self lol. I definitely recommend and will go back!
Grabbed some food here during a mall run at Roosevelt Field. We ordered the Mike's Honey Hot Chicken, Toasted Burger Melt, cheesy tots and loaded tots. We also tried the strawberry guava drink and lemonade. Our first time trying them and boy was it underwhelming. None of us (me, partner and toddler) enjoyed our food. The Mike's honey hot chicken was just literally just chicken with honey on it. Flavor came from the honey which was not much. The toasted burger melt wasn't really toasted and was bland. Taste was lacking on both. Now the real shocker was the cheesy tots and loaded tots. If you thought this included cheese like I did- it did not. It appears to be some " cheese" like product/paste. We didn't feel like experimenting with whatever this yellow paste was + it just looked super gross. We tried scraping it off but that didn't work either. And lastly, we tried the drinks and they did not save this meal. Not even close. All of it was a waste, try something else at the food court. Total spent was $47.
There are many food places to choose from like Chick-fil-A, pizza, etc. at the food court in Roosevelt Field Mall. Melt Shop is located near the front in the food court by the escalators. There are kiosks to order food or you can order with the cashier. Since there was a line of people ordering at the kiosks, I ordered with the cashier. I ordered the Buffalo Chicken Chicken Melts and Shop Tots. The Buffalo Chicken Chicken Melts has Fried Chicken, Pepper Jack & Buffalo Sauce on Country White. Shop Tots is herbed parmesan on tater tots. The chicken melt was really moist and tasty. The tater tots had a good portion of herbed parmesan and would recommend. It took a little while to get the food, but the food was worth the wait. The buffalo chicken melt was $9.99 and the shop tots were $4.09. After tax, it was $15.29 for both these items.
Amazing customer service and great food super fresh and tasty. All of the staff members are great. Shoutout to Que for his amazing service and being so kind :)
I feel awful for taking so long to write this review. I was at the Melt Shop a few weeks ago and had the most amazing experience. Not being familiar with a restaurant menu makes it pretty challenging to place an order, especially when there are a lot of people waiting in line. However, as stressful as it was to order, not just for me but for my teen son and his friends, Que really made it easy and less stressful. Que, I later learned, was the Manager of this establishment. He was so patient with me and when I asked for recommendations, he narrowed down my choices to make it so much easier for me to finally decide and get the line going without feeling rushed. Que is an asset to this company and the staff who appear to younger than me, will surely benefit under his supervision. I cannot wait to go back and try the other options he recommended! The Melt Shop, its location being so close to the lounge areas makes it feel less cafeteria and more lounge-y ambiance. All in all, the food is delicious, the location is great and with a manager like Que, I wholeheartedly recommend this to anyone looking to have something good to eat at the mall. Thank you to Que and his assistants who helped served me and the teens who were with me.
Restaurantji Recommends
Service and the staff were 5 stars However the patty is sooo tiny. Look at the pic.
So I'm not sure if my review was deleted or not but I'm gonna write it again. This place is GHETTO! The last time I came here I was faced with an very nonchalant and disrespectful cashier who was joking around with me while taking my order and not in a good way. They are so unprofessional at this place and don't care about the image they display to customers. How can you be working on your shift and goofing off with your coworkers. I mean they have their phones out, laughing and giggling as they're taking orders? Anyways, I received my order with the cashier still joking around with me, again, not in a good way and I'm asking for ketchup which he straight up ignored my request for. So I'm shocked staring at the next cashier as she hands me the food, then she states as I walked off "WhY ShE gOt aN ATiTuDe?" Followed by another comment saying "she don't know we'll beat her a**. " Absolutely disgusted by their behavior. I pride myself on being a very understanding person but with a place like this, absolutely not and it's sad too because it's mostly young black teens who work here and as a young black teen myself it's very discouraging and paints a bad picture of other black teens. Very awful experience and I would NEVER eat here again.
Good food! However, costumer service is horrible and the employees very rude! I have never had such a bad experience in my life!
It's always hard to choose what to eat especially when you're in Roosevelt Field Mall and there's many places to choose from. That said I wanted to try the Melt Shop. I ordered a Burger Melt and waited a long time for it as others got their food orders quickly. I know why my order took longer than the others.. This exquisite taste the onion's and cheese combined with pickles made this a mouthwatering meal. And to top that the staff here is so cool and personable from Tanajia whom I ordered from to Mohan who assisted to Michell who finally brought me my order. This place will strive and have the longest lines yes due to the food but also the fabulous employees..
I used to go here all the time when I lived in NYC. So I was thrilled when I saw one open on Long Island! And in the mall food court. I always get their loaded tots. Service was fast. Their chicken and sauces are just so flavorful.