Ordered on the app--they forget to give me a box of donuts that I prepaid for. When I called back I was repeatedly told the store was "closed" and was hung up on. Horrible attitudes, bad business. Never going here again.
Scott F.
These people will remember you, even if you stop by infrequently. I always feel like I'm at home.I haven't seen a Long Island Dunkin run as well as this location.Staff is fantastic and makes the experience.Only dunkin I go to.
Alexandra D.
I don't know who invented the rating system at a scale of 1-5 stars, this Dunkin Donut located by the LIRR Great Neck Station was the worst location I have ever gone. They deserve a NEGATIVE star. They don't take mobile orders, must walk-in. The cashiers there has a thick accent that she doesn't speak good English. Very hard to understand her. She was rushing me to get my order in the morning to get the line moving but her mind was everywhere that also talking to different customers/staffs in the store. She did not give me full focus. No surprise, the order she took for a family of 3 was wrong, and she charged me more (bought hot coffee but charged me for iced coffee). Didn't remind me to scan my mobile code to get a free donut. And when I asked for the Friday free donut, this store couldn't care less. She was very mean shouting at me saying it was my fault in front of the whole line. The store manager then came out and rescued his staff pointed at me from a distance and raised his voice saying it was my fault. I felt humiliated as a valued DD customer and I swear to god I would never go back again nor recommend anyone to go. My little girl was just right to me and watched the whole drama, I felt so sorry for her to experience all these, the donut was for her. Actually, the main reason we were there was just for the free donut for her as a treat. I ended up paying it myself, and she was sad too realizing to put me through all these. HERE IS THE WORST PART - NO MASK. The cashier did not wear a mask while she was talking to the customer. I guess because her accent that muffled in the mask, she moved the entire mask on her chin. Or the store was small and hot, she decided to wear the mask in a creative way to protect everyone. For customer experience, money, value, safety during Covid-19, and for your family -- STAY AWAY from this location.
Alberto T.
We were from out of town, and after taking care of business nearby we decided to get some refreshments at this Dunkin location. We ordered ONE cold drink and a frozen coffee drink. They gave me two cold drinks and a frozen coffee. I told them I asked for only one, and they insisted I said two. I never said two! They even told me I should look in the cashier display before I make payment. Not once did the lady behind the counter apologize or acknowledge that she may have made a mistake. She just called someone who I assume was a supervisor or a manager to refund me the drink I didn't order. At first I thought maybe the mask I was wearing made it difficult for her to hear, but once she insisted I was wrong, my wife raised her voice saying I only ordered ONE drink. It's good she did so, because no one should see my bad side. I was issued a refund, but frankly we aren't going to this Dunkin Donuts ever again. The Dunkin Donuts in our town have much nicer people, even with the pandemic and all.
Ordered on the app--they forget to give me a box of donuts that I prepaid for. When I called back I was repeatedly told the store was "closed" and was hung up on. Horrible attitudes, bad business. Never going here again.
These people will remember you, even if you stop by infrequently. I always feel like I'm at home.I haven't seen a Long Island Dunkin run as well as this location.Staff is fantastic and makes the experience.Only dunkin I go to.
I don't know who invented the rating system at a scale of 1-5 stars, this Dunkin Donut located by the LIRR Great Neck Station was the worst location I have ever gone. They deserve a NEGATIVE star. They don't take mobile orders, must walk-in. The cashiers there has a thick accent that she doesn't speak good English. Very hard to understand her. She was rushing me to get my order in the morning to get the line moving but her mind was everywhere that also talking to different customers/staffs in the store. She did not give me full focus. No surprise, the order she took for a family of 3 was wrong, and she charged me more (bought hot coffee but charged me for iced coffee). Didn't remind me to scan my mobile code to get a free donut. And when I asked for the Friday free donut, this store couldn't care less. She was very mean shouting at me saying it was my fault in front of the whole line. The store manager then came out and rescued his staff pointed at me from a distance and raised his voice saying it was my fault. I felt humiliated as a valued DD customer and I swear to god I would never go back again nor recommend anyone to go. My little girl was just right to me and watched the whole drama, I felt so sorry for her to experience all these, the donut was for her. Actually, the main reason we were there was just for the free donut for her as a treat. I ended up paying it myself, and she was sad too realizing to put me through all these. HERE IS THE WORST PART - NO MASK. The cashier did not wear a mask while she was talking to the customer. I guess because her accent that muffled in the mask, she moved the entire mask on her chin. Or the store was small and hot, she decided to wear the mask in a creative way to protect everyone. For customer experience, money, value, safety during Covid-19, and for your family -- STAY AWAY from this location.
We were from out of town, and after taking care of business nearby we decided to get some refreshments at this Dunkin location. We ordered ONE cold drink and a frozen coffee drink. They gave me two cold drinks and a frozen coffee. I told them I asked for only one, and they insisted I said two. I never said two! They even told me I should look in the cashier display before I make payment. Not once did the lady behind the counter apologize or acknowledge that she may have made a mistake. She just called someone who I assume was a supervisor or a manager to refund me the drink I didn't order. At first I thought maybe the mask I was wearing made it difficult for her to hear, but once she insisted I was wrong, my wife raised her voice saying I only ordered ONE drink. It's good she did so, because no one should see my bad side. I was issued a refund, but frankly we aren't going to this Dunkin Donuts ever again. The Dunkin Donuts in our town have much nicer people, even with the pandemic and all.
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