Typical Dunkin franchise with limited donut options. Donuts were the strength of the Dunkin Donuts chain but now is almost an after thought. They should offer more donut options, rotating their selection.
Atmosphere: 3
Food: 3
Service: 5
Pantius Droppus
The chick with black hair and 2 tons of makeup that works the front end needs to go. All she does is complain about how much she hates it there and plays little miss victim.
Atmosphere: 1
Food: 1
Service: 1
Pioneer38253863011
Just wanted to say thank you too the lady with the tattoos she is an awesome person every morning my granddaughter goes in and orders her frozen coffee and this lady knows exactly what she wants and makes my granddaughter happy and also the manager does the same they both are amazing and I want to say thank you.
Maggie D
Probably the worst DD in the United States. The manager is horrible- witnessed her yelling at the employees in front of everyone- customers and staff- you can tell it’s a miserable work environment with poor leadership! Do Better
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Carol Obermann
Always clean, in fact they were mopping the floors while I was there. Service is excellent as were my donuts.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Mason Rivenburg
Very fast service and an overall enjoyable experience. Cameron is my favorite worker.
Atmosphere: 5
Food: 5
Service: 5
Dax A-R (Den2themax)
Very fast preparing food despite the lines and drive-thru. Good food. 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant, Sausage Egg and Cheese, Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Egg and Cheese, Donuts, Breakfast Sandwich, Sandwich, Everything Stuffed Bagel Minis, Wake-Up Wrap - Sweet Black Pepper Bacon
Luke Raffle
There was a drug deal in the back of the
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Barbie Stewart
Ilion dunkin has stepped up in a big way since my last visit friendly hard working staff quick service and a great product my only complaint is the prices wow !!!! Went to florintine bakery in utica and the service and products are far superior and the prices and atmosphere are better .
Atmosphere: 3
Food: 3
Service: 3
Sashay Banks
Workers could be a little more friendlier at the herkimer one and they never get my order right there....but the one in ilion is super friendly and they got my order right the first time I went there.
Too little room allowed for drive through customers. They block in people who have parked in the lot and gone inside and the line also runs out into the street at one entrance/exit. Sometimes blocks street traffic.
Service: 5
Recommended dishes: Breakfast Sandwich, Wake
Mrs D4life
The drive thru was so painfully slow. Waited ten minutes to get a drink that was not made right. I now know to never stop there in the afternoon. Service and drink was very disappointing.
Atmosphere: 3
Food: 3
Service: 1
Kathy Randall
I went inside knowing my order would be a pain as I needed to get gift cards. I waited at the order counter for 5 minutes before even being acknowledged. Finally someone tells me to go order at the pickup counter, I went over and waited another 3 minutes. I placed my order and I received a partial order. So I thought well maybe they r just busy so I waited. 4 people walked past the counter and looked at me without saying anything to me. The only one who stopped was a nice girl with tattoos. She asked me if I was waiting for something else and I said yes my iced coffee. She looked for it and it was sitting at the drive thru window.That took another 3 minutes. Needless to say I counted 6 people working and it took way to long for my order to be completed. Thank you to the girl with the tats, she was rushing around and found time to finish my order!
Mason Rogers
Very fast service and an overall enjoyable experience. Cameron is my favorite worker.
Typical Dunkin franchise with limited donut options. Donuts were the strength of the Dunkin Donuts chain but now is almost an after thought. They should offer more donut options, rotating their selection.
Atmosphere: 3
Food: 3
Service: 5
The chick with black hair and 2 tons of makeup that works the front end needs to go. All she does is complain about how much she hates it there and plays little miss victim.
Atmosphere: 1
Food: 1
Service: 1
Just wanted to say thank you too the lady with the tattoos she is an awesome person every morning my granddaughter goes in and orders her frozen coffee and this lady knows exactly what she wants and makes my granddaughter happy and also the manager does the same they both are amazing and I want to say thank you.
Probably the worst DD in the United States. The manager is horrible- witnessed her yelling at the employees in front of everyone- customers and staff- you can tell it’s a miserable work environment with poor leadership! Do Better
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Always clean, in fact they were mopping the floors while I was there. Service is excellent as were my donuts.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Very fast service and an overall enjoyable experience. Cameron is my favorite worker.
Atmosphere: 5
Food: 5
Service: 5
Very fast preparing food despite the lines and drive-thru. Good food. 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant, Sausage Egg and Cheese, Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Egg and Cheese, Donuts, Breakfast Sandwich, Sandwich, Everything Stuffed Bagel Minis, Wake-Up Wrap - Sweet Black Pepper Bacon
There was a drug deal in the back of the
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Ilion dunkin has stepped up in a big way since my last visit friendly hard working staff quick service and a great product my only complaint is the prices wow !!!! Went to florintine bakery in utica and the service and products are far superior and the prices and atmosphere are better .
Atmosphere: 3
Food: 3
Service: 3
Workers could be a little more friendlier at the herkimer one and they never get my order right there....but the one in ilion is super friendly and they got my order right the first time I went there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Restaurantji Recommends
The workers are always nice and the service is always quick.
Atmosphere: 5
Service: 5
Recommended dishes: Chocolate Chip Muffins, Bagels, Sandwich
Too little room allowed for drive through customers. They block in people who have parked in the lot and gone inside and the line also runs out into the street at one entrance/exit. Sometimes blocks street traffic.
Service: 5
Recommended dishes: Breakfast Sandwich, Wake
The drive thru was so painfully slow. Waited ten minutes to get a drink that was not made right. I now know to never stop there in the afternoon. Service and drink was very disappointing.
Atmosphere: 3
Food: 3
Service: 1
I went inside knowing my order would be a pain as I needed to get gift cards. I waited at the order counter for 5 minutes before even being acknowledged. Finally someone tells me to go order at the pickup counter, I went over and waited another 3 minutes. I placed my order and I received a partial order. So I thought well maybe they r just busy so I waited. 4 people walked past the counter and looked at me without saying anything to me. The only one who stopped was a nice girl with tattoos. She asked me if I was waiting for something else and I said yes my iced coffee. She looked for it and it was sitting at the drive thru window.That took another 3 minutes. Needless to say I counted 6 people working and it took way to long for my order to be completed. Thank you to the girl with the tats, she was rushing around and found time to finish my order!
Very fast service and an overall enjoyable experience. Cameron is my favorite worker.