Chipotle Mexican Grill

4815 Commercial Dr Suite 200, New Hartford
(315) 736-2467

Recent Reviews

Bonnie Scofield

This is the worst Chipotle location I have ever been to. In my experience the restaurant is typically dirty, trash overflowing, and today there was multiple stacks of dirty hotel pans behind the cashier… The food is pretty mediocre and without fail every time I’ve eaten here they are out of at least one (but usually more) ingredients.I am disappointed every time I come here. As a previous Chipotle employee, I thought the location I worked at was bad but this one really takes the cake.

Atmosphere: 1

Food: 3

Service: 1

ppmulah

Everything is quick and the fact that you can see what and how much is going into your food is top tier. The calories and macros are listed on their websites so you know what you're putting into your body. Good food and environment overall

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Steak Burrito

Melanie Fabiano

I get that it's busy and that makes it loud, but they should invest in some sound panels bc the staff and customers clearly can not hear each other. I had to remind the girl 3 times for our cups and chips and salsa that we paid for, and they skipped my daughter's kids' meal by not giving her chips or a side. Didn't even offer it. Also, it was a mess. The food was delicious as always, but they must be understaffed bc the poor workers were hustling and couldn't keep up with the clean-up side of the food and to-go prep.

Atmosphere: 3

Food: 5

Service: 3

Nathanael Earl

I don't know how this place passed food service inspections. i love chipotle food but the cleanliness and food handling needs some work.I watched as one of workers wiped the prep counter with a rag going around the food bowls and he actually didn't accomplish cleaning the counter but mearly just smeared what was there. Then whoever was preparing the food bowl would take some of the rice that he put into the bowl and threw it back into the serving container. On top of that they drag the food through slop on the prep counter I refuse to eat at this location.

Atmosphere: 1

Food: 1

Service: 1

Pete Sav

Kinda crazy they ran out of black beans

Atmosphere: 3

Food: 3

Service: 3

Richard Baranowski

The front door was broken and the wind kept blowing it open and the staff wasn't really addressing that the problem

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Chicken Burrito Bowl

marcia basher

Love the food. Can't go wrong with chipotle.

Atmosphere: 5

Food: 5

Service: 5

Conner Crossley

DONT DO ONLINE ORDERSEverytime I have placed an online order, it has always been messed up or screwed up. This is ridiculous, this staff needs better training and to stop being lazy.

Atmosphere: 1

Food: 1

Service: 1

David Vanasdale

Surprised it was a limited menu and more fast food. But the food was really good.

Atmosphere: 3

Food: 5

Service: 5

Kandi Surratt

Usually good service but this time not so good.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Chicken Burrito Bowl

Philip Edkins

I went to Chipotle with my grandkids. They were very hungry.Food was okay despite the place being a mess. The line to get food was long. The pickup line was also long. Ordering was not too slow considering the number of people.They ran out of steak and my portion of chicken was poor.I didn't see any adult workers, mainly young people who were working hard. It was so messy with food all over the counters that I almost didn't order.It was a young person haven, so nowhere to eat. Basically it was a bad experience, but my grandson told me it was not normal.We took our food back to my son's house and had a nice time.The grandkids enjoyed the experience, but I'd never bring anyone I know to this place.Obviously my age and perception are different from the younger generation.I was so proud of my grandson, he has a job and paid for the meal. So happy he's a good young man!!

Atmosphere: 1

Food: 4

Service: 1

Beauty Boop

I’ve worked at a restaurant, i understand it being busy and being a little annoyed that it seems non stop but i never once made it known that i was in a bad mood, the whole staff was miserable……

Atmosphere: 2

Food: 4

Service: 1

yaritza diaz

The food was great, but the place was a bit messy.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Steak Cilantro Brown Rice Guacamole Queso and Pinto Beans, Steak Burrito

Kevin Hidalgo

the worst service chipotle I’ve been to consistently.

Atmosphere: 1

Food: 2

Service: 1

Jamie Maine

Lobby is a mess and bathroom is Absolutely disgusting! Looks like it hasn’t burn cleaned in a long time!

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