“The service is exceptional - when choosing ice cream cakes, always willing to provide advice and take the time to personalize and make each one special. The ice cream cakes are freshly made here and by far the best. Ice cream and shakes are also great at this location. Finally, the equipment is well maintained and sanitary. Carvel does one thing - ice cream - and at Webster Ave it is done right!“
“I want to say the girl managing here is super helpful and always so positive. She happily made me 30 $5 gift cards for my son's class and the most amazing race car birthday cake. This did not used to be my "go to" Carvel even though I could walk here but it is now.“
“AWSOME loved this place large clean area to eat if wanted to ,help really friendly ,and the ice cream lot favors pick from and toppings and could not beat the taste best ever had in dip ice cream or any ice cream loved it will be going back for sure ???“
“I accidentally dropped my new iceccream cone on th floor and the customer service rep gave me a new one free of charge. Also, without my asking, he had me try some samples that he thought were similar enough to my order that I would like them.“
“Definitely excellent customer service, the delicious ice cream, the presentation and design that dedicate the maximum to the cake... I recommend this place the best... and not to mention the cleanliness, always taking care of the customers' health. ...highly recommended....“
“I visited a new franchise in New Rochelle and I saw the organization and well-maintained facility in the store. With the Pink Cup I ordered, I was satisfied with the Pistachio flavored ice cream with my favorite toppings. The lovely cashiers welcomed me to the store and made me feel valued in the place. The Pistachio was delicious, and the bubble toppings with the strawberry slices were both nutritious and delicious. With a few people lounging in the peaceful environment, I enjoyed my stay, catching up with my organization discussing our logo to be used in New York City.“
“Important to note they charge by cup size and per topping. I didn’t know this when I put a tiny bit of froyo in a cup, and a very small amount of 2 toppings, to see $9.37. If it were simply weighed (as it is in other shops), would’ve been <$6. I think this place is only potentially worth it if you fill your cup up and add a lot of one topping…“