Food was decent, service was terrible.Rude staff who were more interested conversing with each other than anything else.They were short in how they addressed us, and whilst we were waiting for a drink we purchased at the counter (the fridge door was broken) the next cashier 'shooed' us away from the payment terminal - again, in a rude way.Their time could be better spent cleaning tables than chatting, as the tables were filthy and sticky.Avoid and go literally anywhere else.
Atmosphere: 1
Food: 4
Service: 1
Avishek Sinha
I love potbelly sandwich but this locationshould be avoided. I ordered a steakhouse beef:1. There were 5 sandwiches coming out of the oven and all looked similar. So the server was asking which one is mine. How do I know?I had to read out the ingredients so he could match.2 . The sub was wasted with excess salt, the pickle tasted a bit stale and the lettuce wasn’t fresh either.I was about to go to the ‘Subway’ . How I wish I had never taken the left turn and wasted my $11This location on broad street
Marsha E.
Oh how I've missed potbelly. I haven't visited in a few months, but I'm glad to be back. I came in today , as they have a buy one get one special going on until Sunday. The restaurant was quiet and clean when I arrived, (there's also a little snow storm going on in NYC right now ) so it was not crowded . My pickup was for 10:30am I got there about 10:32am and my order was finishing up. I waited no more than 5 minutes in total . The customer service could have been a bit better (thus the 4 stars), but none the less the food was enjoyable and who wants to go to work during a snow storm, so I understood the unfriendliness. I ordered 2 bacon and grill chicken sandwiches, sizes big and original . I also ordered their loaded potato soup and chilli both large bowls. This is my dinner for 2 days (sandwich and a soup ). My total was a little over $32 with the BOGO discount already applied. You can definitely get a bigger sandwich for half the price at a deli store, but potbelly absolutely serves some tasty sandwiches that never disappoint so I didn't mind spending the money . If your ever in town and can splurge a little (lol) I definitely recommend you try potbelly.
Kelvin M
I purchased a sandwich for pick up & it was a disaster. My sandwich was filled with undercooked bacon ! And Mushy brown Avocado. On top of that it wasn't cut in half, I had to do it myself. This location is in Broad Street & Stone, located in Downtown New York. I wish I could get reimbursed for this but assuming not. I'll be sure to let everyone know not to come to this store . Such a disappointment
Atmosphere: 3
Food: 2
Service: 2
Kelvin M.
I purchased a sandwich for pick up & it was a disaster. My sandwich was filled with undercooked bacon! And Mushy brown Avocado. On top of that it wasn't cut in half, I had to do it myself. This location is in Broad Street & Stone, located in Downtown New York. I wish I could get reimbursed for this but assuming not. I'll be sure to let everyone know not to come to this store. Such a disappointment
Iliana Polinskiy
great sandwich place except the prices are
Atmosphere: 4
Food: 5
Service: 4
Sharon Iglehart
Such a cute spot! My sandwich was on point! My kid loved the mac and cheese and the staff was super friendly! I’d eat there again for sure!
Atmosphere: 5
Food: 5
Service: 5
Stanislav Ferzik
Very good sandwiches, we enjoy with family. Close to ferry terminal.
Atmosphere: 4
Food: 5
Service: 5
Matthew Spehlmann
Service was great. Called in to mod an order. Took care of it lickity split
Atmosphere: 5
Food: 5
Service: 5
Gastrophilist
Two things I love the most are good food and good people. This place got both. Amazing customer service from professional, fast, and kind crew. Everyone who works there are so lovely. They all deserve all the best things in the world. So hardworking and nice amidst the chaos during lunch time. Potbelly, you better be treating your employees right!
Ordered a Turkey sub through seamless and couldn’t eat it. I asked for hot peppers but the amount of hot peppers that were on my sandwich seemed like a prank. The sandwich was so spicy it was completely inedible and I took them out because I was so hungry and there 15 hot peppers on EACH side of the sandwich. Who thinks that’s ok? Terrible and I will never be back !
Noodle Wattson
I've been here at least 40 times, it is so good. My fav order is BLTA and I highly recommend
Atmosphere: 5
Food: 5
Service: 4
Virginia Ortiz
I haven't eaten here in a while. But today I got a salad and every thing but the toppings were frozen. The lettuce cucumbers and tomatoes were frozen. I am highly disappointed. Check your refrigerator temps.Please watch out for food safety bc you never know who will get sick.
Gene Mrozinski
Food is good, but way over priced.
Someone Johnson
I'm normally a fan of Potbelly's unfussy soups and sandwiches, but I am a bit disappointed with the service at this location. I've ordered to-go online a few times and try to schedule it in advance based on my schedule. Every time I come, my order is delayed. I've waited upwards of 35 minutes for a soup/sandwich combo, resulting in a cold soup and stiff sandwich. It would be more understandable if I only just placed the order, but it defeats the purpose of ordering ahead if I'm still going to wait 20+ minutes for lunch.
Food was decent, service was terrible.Rude staff who were more interested conversing with each other than anything else.They were short in how they addressed us, and whilst we were waiting for a drink we purchased at the counter (the fridge door was broken) the next cashier 'shooed' us away from the payment terminal - again, in a rude way.Their time could be better spent cleaning tables than chatting, as the tables were filthy and sticky.Avoid and go literally anywhere else.
Atmosphere: 1
Food: 4
Service: 1
I love potbelly sandwich but this locationshould be avoided. I ordered a steakhouse beef:1. There were 5 sandwiches coming out of the oven and all looked similar. So the server was asking which one is mine. How do I know?I had to read out the ingredients so he could match.2 . The sub was wasted with excess salt, the pickle tasted a bit stale and the lettuce wasn’t fresh either.I was about to go to the ‘Subway’ . How I wish I had never taken the left turn and wasted my $11This location on broad street
Oh how I've missed potbelly. I haven't visited in a few months, but I'm glad to be back. I came in today , as they have a buy one get one special going on until Sunday. The restaurant was quiet and clean when I arrived, (there's also a little snow storm going on in NYC right now ) so it was not crowded . My pickup was for 10:30am I got there about 10:32am and my order was finishing up. I waited no more than 5 minutes in total . The customer service could have been a bit better (thus the 4 stars), but none the less the food was enjoyable and who wants to go to work during a snow storm, so I understood the unfriendliness. I ordered 2 bacon and grill chicken sandwiches, sizes big and original . I also ordered their loaded potato soup and chilli both large bowls. This is my dinner for 2 days (sandwich and a soup ). My total was a little over $32 with the BOGO discount already applied. You can definitely get a bigger sandwich for half the price at a deli store, but potbelly absolutely serves some tasty sandwiches that never disappoint so I didn't mind spending the money . If your ever in town and can splurge a little (lol) I definitely recommend you try potbelly.
I purchased a sandwich for pick up & it was a disaster. My sandwich was filled with undercooked bacon ! And Mushy brown Avocado. On top of that it wasn't cut in half, I had to do it myself. This location is in Broad Street & Stone, located in Downtown New York. I wish I could get reimbursed for this but assuming not. I'll be sure to let everyone know not to come to this store . Such a disappointment
Atmosphere: 3
Food: 2
Service: 2
I purchased a sandwich for pick up & it was a disaster. My sandwich was filled with undercooked bacon! And Mushy brown Avocado. On top of that it wasn't cut in half, I had to do it myself. This location is in Broad Street & Stone, located in Downtown New York. I wish I could get reimbursed for this but assuming not. I'll be sure to let everyone know not to come to this store. Such a disappointment
great sandwich place except the prices are
Atmosphere: 4
Food: 5
Service: 4
Such a cute spot! My sandwich was on point! My kid loved the mac and cheese and the staff was super friendly! I’d eat there again for sure!
Atmosphere: 5
Food: 5
Service: 5
Very good sandwiches, we enjoy with family. Close to ferry terminal.
Atmosphere: 4
Food: 5
Service: 5
Service was great. Called in to mod an order. Took care of it lickity split
Atmosphere: 5
Food: 5
Service: 5
Two things I love the most are good food and good people. This place got both. Amazing customer service from professional, fast, and kind crew. Everyone who works there are so lovely. They all deserve all the best things in the world. So hardworking and nice amidst the chaos during lunch time. Potbelly, you better be treating your employees right!
Restaurantji Recommends
Ordered a Turkey sub through seamless and couldn’t eat it. I asked for hot peppers but the amount of hot peppers that were on my sandwich seemed like a prank. The sandwich was so spicy it was completely inedible and I took them out because I was so hungry and there 15 hot peppers on EACH side of the sandwich. Who thinks that’s ok? Terrible and I will never be back !
I've been here at least 40 times, it is so good. My fav order is BLTA and I highly recommend
Atmosphere: 5
Food: 5
Service: 4
I haven't eaten here in a while. But today I got a salad and every thing but the toppings were frozen. The lettuce cucumbers and tomatoes were frozen. I am highly disappointed. Check your refrigerator temps.Please watch out for food safety bc you never know who will get sick.
Food is good, but way over priced.
I'm normally a fan of Potbelly's unfussy soups and sandwiches, but I am a bit disappointed with the service at this location. I've ordered to-go online a few times and try to schedule it in advance based on my schedule. Every time I come, my order is delayed. I've waited upwards of 35 minutes for a soup/sandwich combo, resulting in a cold soup and stiff sandwich. It would be more understandable if I only just placed the order, but it defeats the purpose of ordering ahead if I'm still going to wait 20+ minutes for lunch.